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FAQs

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Inquiry Form

If you can't find answer to your question in the FAQs listing, Please use the Inquiry Form.
We will attend to your request during business hours in Tokyo ( 9:00 a.m. - 5:00 p.m. Japan Time) and reply as soon as possible.
Telephone inquiries are accepted with pleasure 24 hours a day.

OVERSEAS SALES OFFICES

New York Sales Office

1251 Avenue of the Americas, Suite 840, New York, NY 10020 U.S.A.
Tel: (+1) 212-692-9001
Fax: (+1) 212-867-4470
E-Mail: newyork@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (EST, GMT-5)
Weekends & Holidays : Closed.

Singapore Sales Office

80 Robinson Road #10-01A Singapore 068898
Tel: (+65) 6420-6800
Fax: (+65) 6826-4086
E-Mail: singapore@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (SGT, GMT +8)
Weekends & Holidays : Closed.

GENERAL SALES AGENTS

Taipei

台北市内湖区陽光街267号6楼
Tel: (+886) 2-2658-6068
Fax: (+886) 2-2627-6585
E-Mail: lillian.tsai@imp-twa.com

London

Regents Place 338, Euston Road, London, NW1 3BT
Mobile: (+44) 794-649-7480
E-Mail: benedicte@imperialhoteljp.com

Imperial Hotel, Tokyo

General Inquiries

1-1 Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3504-1111 (General)
Fax: +81-3-3581-9146

Accommodations

Room Reservations
Tel: +81-3-3504-1251

Accommodation Reservations / Search for Vacancies

Dining and Bar Lounge

Name Telephone Number Hours
Tel: +81-3-3539-8087 7:00 a.m. - 10:00 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 10:00 p.m.
Tel: +81-3-3539-8116 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
Tel: +81-3-3539-8187

For Imperial Club Members
Tel: +81-3-3539-8230

7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
(Weekends and National Holidays: 5:00 p.m. - 9:30 p.m.)
Tel: +81-3-3539-8073 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
Tel: +81-3-3539-8046 6:00 a.m. - 11:00 p.m.
Tel: +81-3-3503-7981 (Weekdays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:30 p.m.
(Weekends and National Holidays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 9:30 p.m.
Tel: +81-3-3503-1800 11:00 a.m. - 9:30 p.m.
Tel: +81-3-3504-0777 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:30 p.m.
Tel: +81-3-3503-6026 11:30 a.m. - 9:30 p.m.
Tel: +81-3-3503-3600 11:00 a.m. - 9:30 p.m.
Tel: +81-3-3503-1001 11:00 a.m. - 9:30 p.m.
Tel: +81-3-3503-8251 11:30 a.m. - 9:30 p.m.
Tel: +81-3-3595-2271 (Weekdays) 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 10:00 p.m.
(Weekends and National Holidays) 11:30 a.m. - 10:00 p.m.
Tel: +81-3-3539-8088 11:30 a.m. - Midnight
Tel: +81-3-3539-8186

For Imperial Club Members
Tel: +81-3-3539-8231

11:30 a.m. - Midnight (Holidays before weekdays: 11:30 a.m. - 10:00 p.m.)
Tel: +81-3-3539-8045 9:00 a.m. - 10:30 p.m.
Tel: +81-3-3539-8045 11:00 a.m. - 1:00 a.m.

Banquets

Sales Department
Tel: +81-3-3539-8522
(Weekdays) 9:00 a.m. - 5:00 p.m. (not open National Holidays)

Hotel Shops

Gargantua
Tel: +81-3-3539-8086 Fax: +81-3-3504-2433
8:00 a.m. - 8:00 p.m.

Imperial Hotel Limousine Service

Imperial Hotel Limousine Service Reservations / Dispatching
Tel: +81-3-3580-9326
6:00 a.m. - Midnight

Other Telephone Numbers

Name Telephone Number Hours
Imperial Hotel Arcade Tel: +81-3-3504-1111 10:00 a.m. - 7:00 p.m.
(Sundays and National Holidays: 10:00 a.m. - 5:00 p.m.)
Imperial Hotel Plaza Tel: +81-3-3539-8237 11:00 a.m. - 7:00 p.m.

Becoming an Imperial Club Member

Imperial Club Desk
Tel: 0120-116571
(Not open Weekends or Public Holidays) 9:00 a.m. - 5:00 p.m.

Imperial Hotel, Osaka

General Inquiries

8-50, Temmabashi 1-chome, Kita-ku, Osaka 530-0042
Tel: +81-6-6881-1111 (General)
Fax: +81-6-6881-4111

Accommodations

Room Reservations
Tel: +81-6-6881-4100

Accommodation Reservations / Search for Vacancies

Dining and Bar/Lounge

Name Hours
Noon - 2:00 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
  • Closed Monday (Closed the following day, if Monday is a Notional Holiday)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
【 Weekdays 】 6:30 a.m. - 11:00 a.m. / 11:00 a.m. - 2:00 p.m. / 5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.)
【 Weekends and National Holidays 】 6:30 a.m. - 10:00 p.m. (last orders 9:30 p.m.)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
【 Weekdays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
【 Weekends and National Holidays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 9:30 p.m.
5:00 p.m. - Midnight (last orders 11:45 p.m.)
5:00 p.m. - 11:00 p.m. (last orders 10:45 p.m.)
【 Weekdays 】 11:00 a.m. - 8:00 p.m. (last orders 7:45 p.m.)
【 Weekends and National Holidays 】 9:00 a.m. - 8:00 p.m. (last orders 7:45 p.m.)

Banquets

Banquet Reservation
Tel: +81-6-6881-1111 (General)

Kamikochi Imperial Hotel

General Inquiries

Azumikamikochi, Matsumoto-shi, Nagano 390-1516
Tel: +81-263-95-2001 (General Inquiries)
Fax: +81-263-95-2412

Room Reservations
Tel: +81-263-95-2006

Winter Inquiries

Kamikochi Imperial Hotel, Tokyo Office
1-1, Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3592-8001 (Weekdays: 10:00 a.m. - 5:00 p.m.)

Halekulani / Waikiki Parc Hotel

Imperial Hotel Halekulani Resort Reservations Center

Tel: +81-3-3539-1181
Fax: +81-3-3539-8539

(Weekdays) 9:00 a.m. - 6:00 p.m.
(Weekends and National Holidays) 10:00 a.m. - 4:00 p.m.

Halekulani

2199 Kalia Road, Honolulu, Hawaii 96815
Tel: (+1)808-923-2311
Fax: (+1)808-926-8004

Website: www.halekulani.com

Waikiki Parc Hotel

2233 Helumoa Road, Honolulu, Hawaii 96815
Tel: (+1)808-921-7272
Fax: (+1)808-923-1336

Website: www.waikikiparc.com

Stories from The Imperial

Imperial Club International