FAQs
Find answers to frequently asked questions.
Transportation Information
Inquiry Form
If you can't find the answer to your question in the FAQs listing, Please use the Inquiry Form.
We will attend to your request during business hours in Tokyo ( 9:00 a.m. - 5:00 p.m. Japan Time) and reply as soon as possible.
Telephone inquiries are accepted with pleasure 24 hours a day.
OVERSEAS SALES OFFICES
New York Sales Office
1251 Avenue of the Americas, Suite 2375, New York, NY 10020 U.S.A.
Tel: (+1) 212-692-9001, (+1) 212-692-9002
Fax: (+1) 212-867-4470
E-Mail: newyork@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (EST, GMT-5)
Weekends & Holidays : Closed.
Singapore Sales Office
80 Robinson Road #10-01A Singapore 068898
Tel: (+65) 6420-6800
E-Mail: singapore@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (SGT, GMT +8)
Weekends & Holidays : Closed.
GENERAL SALES AGENTS
Taipei
台北市内湖区陽光街267号6楼
Tel: (+886) 2-2658-6068
Fax: (+886) 2-2627-6585
E-Mail: lillian.tsai@imp-twa.com
Imperial Hotel, Tokyo
General Inquiries
1-1 Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3504-1111 (General)
Fax: +81-3-3581-9146
Dining and Bar Lounge
Name | Telephone Number | Hours |
---|---|---|
Tel: +81-3-3539-8087 | 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 10:00 p.m. | |
Tel: +81-3-3539-8116 | 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. | |
Tel: +81-3-3539-8224 | From Tuesdays to Fridays Dinner: 5:00 p.m. - 11:00 p.m. (last entry 8:30 p.m.) Saturdays Lunch: Noon - 2:30 p.m. (last entry 1:30 p.m.) Dinner: 5:00 p.m. - 11:00 p.m. (last entry 8:30 p.m.) * Closed on Sundays, Mondays and Holidays. (When Monday is a National Holiday, we will open on Sunday and close on Monday and Tuesday) |
|
Tel: +81-3-3539-8187
For Imperial Club Members |
7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (Weekends and National Holidays: 5:00 p.m. - 9:30 p.m. ) |
|
Tel: +81-3-3539-8073 | 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. | |
Tel: +81-3-3539-8046 | 6:00 a.m. - 11:00 p.m. | |
Tel: +81-3-3503-7981 | (Weekdays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:00 p.m. (Weekends and National Holidays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 5:00 p.m. / 5:00 p.m. - 9:00 p.m. |
|
Tel: +81-3-3504-0777 | 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:30 p.m. | |
Tel: +81-3-3503-6026 | 11:30 a.m. - 9:30 p.m. | |
Tel: +81-3-3503-3600 | Lunch 11:00 a.m. - 2:30 p.m. (last orders 2:00 p.m.) Dinner 5:00 p.m. - 10:00 p.m. (last orders 9:00 p.m.) * Closed on Sundays |
|
Tel: +81-3-3503-1001 | 11:00 a.m. - 9:30 p.m. | |
Tel: +81-3-3503-8251 | 11:30 a.m. - 9:30 p.m. | |
Tel: +81-3-3595-2271 | (Weekdays) 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:00 p.m. (Weekends and National Holidays) 11:30 a.m. - 9:00 p.m. |
|
Tel: +81-3-3539-8088 | 11:30 a.m. - Midnight | |
Tel: +81-3-3539-8186
For Imperial Club Members |
11:30 a.m. - Midnight * Closes at 10:00 p.m. on Sundays and National Holidays preceding weekends |
|
Tel: +81-3-3539-8045 | 9:00 a.m. - 10:30 p.m. | |
Tel: +81-3-3539-8045 | 5:00 p.m. - 10:30 p.m. | |
Tel: +81-3-3539-8073 | From Tuesdays to Saturdays 5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.) Sundays and Holidays 11:30 a.m. - 9:00 p.m. (last orders 8:00 p.m.) * Closed on Mondays(When Monday is a National Holiday, the following is closed. ) * We will only serve Western menu on Sundays and Holidays. 5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.) |
Banquets
Sales Department
Tel: +81-3-3539-8522
(Weekdays) 9:00 a.m. - 5:00 p.m. (not open National Holidays)
Hotel Shops
Gargantua
Tel: +81-3-3539-8086 Fax: +81-3-3504-2433
8:00 a.m. - 8:00 p.m.
Imperial Hotel Limousine Service
Imperial Hotel Limousine Service Reservations / Dispatching
Tel: +81-3-3580-9326
6:00 a.m. - Midnight
Other Telephone Numbers
Name | Telephone Number | Hours |
---|---|---|
Imperial Hotel Arcade | Tel: +81-3-3504-1111 | 10:00 a.m. - 7:00 p.m. (Sundays and National Holidays: 10:00 a.m. - 5:00 p.m.) |
Imperial Hotel Plaza | Tel: +81-3-3539-8237 | 11:00 a.m. - 7:00 p.m. |
Becoming an Imperial Club Member
Imperial Club Desk
Tel: 0120-116571
(Not open Weekends or Public Holidays) 9:00 a.m. - 5:00 p.m.
Imperial Hotel, Osaka
General Inquiries
8-50, Temmabashi 1-chome, Kita-ku, Osaka 530-0042
Tel: +81-6-6881-1111 (General)
Fax: +81-6-6881-4111
Dining and Bar/Lounge
Name | Hours |
---|---|
Noon - 2:00 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
|
|
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.) | |
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.) | |
【 Weekdays 】 6:30 a.m. - 11:00 a.m. / 11:00 a.m. - 2:00 p.m. / 5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.) 【 Weekends and National Holidays 】 6:30 a.m. - 10:00 p.m. (last orders 9:30 p.m.) |
|
【 Monday - Thursday 】 7:00 a.m. - 6:00 p.m. (last orders 5:45 p.m.) 【 Friday - Sunday and Holidays 】 7:00 a.m. - 7:00 p.m. (last orders 6:45 p.m.) |
|
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. | |
【 Weekdays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.) 【 Weekends and National Holidays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 9:30 p.m. (last orders 9:00 p.m.) |
|
5:00 p.m. - Midnight (last orders 11:45 p.m.) |
Banquets
Banquet Reservation
Tel: +81-6-6881-1111 (General)
Kamikochi Imperial Hotel
General Inquiries
Azumikamikochi, Matsumoto-shi, Nagano 390-1516
Tel: +81-263-95-2001 (General Inquiries)
Fax: +81-263-95-2412
Room Reservations
Tel: +81-263-95-2006
Winter Inquiries
Kamikochi Imperial Hotel, Tokyo Office
1-1, Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3592-8001 (Weekdays: 10:00 a.m. - 5:00 p.m.)
HALEKULANI/HALEPUNA WAIKIKI
Imperial Hotel Halekulani Resort Reservations Center
Tel: +81-3-3504-1111 (General)
Fax: +81-3-3539-8539
(Weekdays) 9:00 a.m. - 6:00 p.m.
(Weekends and National Holidays) 10:00 a.m. - 4:00 p.m.
Halekulani
2199 Kalia Road, Honolulu, Hawaii 96815
Tel: (+1)808-923-2311
Fax: (+1)808-926-8004
Website: www.halekulani.com
Halepuna Waikiki
2233 Helumoa Road, Honolulu, Hawaii 96815
Tel: (+1)808-921-7272
Fax: (+1)808-931-6638
Website: www.halepuna.com