Of all that has been carefully crafted and selected for the Imperial Floors,perhaps the most distinctive feature is the presence of the Guest Attendants in kimonos. Stationed at reception desks in the lobbies of the Imperial Floors, the attendants assist guests with their needs, and their kimono-shaped silhouettes adorning the halls of the Imperial Floors serve as a constant reminder that one is in Japan, a country known around the world for its hospitality.Stepping off the Imperial Hotel elevator onto one of the Imperial Floors is to visit the Japan that many tourists long to see but so few actually do. After being formally greeted by name by a Guest Attendant in a kimono, I was guided to my room and provided with a hot towel and cup of green tea. 3

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