Room Info & Amenities on Request

TO OUR GUESTS

YOUR COOPERATION, PLEASE

Kindly refrain from using heat or flame-generating devices in your guestroom, and do not smoke in bed. Please review the fire safety directory and the location of emergency exits provided in your room.

For information concerning the Accommodations Regulations, kindly refer to your guestroom monitor or contact us for details.

EMERGENCIES

Call 188 the Duty Manager.

IN CASE OF FIRE

Immediately call 188 the Duty Manager, or 9 the Operator.

ABOUT YOUR ROOM CARD KEY

Kindly keep your room card key with you at all times. Your door locks automatically. Please lock and bolt the door when in your room, and do not allow entry to unidentified parties. Alert 188 the Duty Manager to suspicious individuals. Please return your room card key to the Front Desk upon check-out.

SAFETY DEPOSIT BOX

Kindly make use of the complimentary safety deposit boxes at the Front Desk in the Main Lobby for your valuables. The hotel cannot be held responsible for cash or valuables lost or stolen when kept elsewhere. Please refer to the General Conditions for Accommodations in this Directory.

CHECK-OUT

Check-out time is 12:00 noon.
If you wish to occupy your room after noontime, kindly note extra charges shall be added to your bill as follows:

  • After noon to 3:00 p.m.: 1/3 of the nightly room rate.
  • After noon to 6:00 p.m.: 1/2 of the nightly room rate.
  • After 6:00 p.m. The full nightly rate.

BILLING

All bills are payable upon check-out, or as requested by the Management.
A 15% service charge, in lieu of tipping, and government taxes are added to your bill.
Many major credit cards are accepted. Call 112 for detailed information.

EXCHANGE

Foreign currency exchange machines are available in the Main Lobby. Most major currencies can be converted into yen.

THE FACILITIES

TOWER ACCESS

A passageway connecting the Main Building with the Tower guestrooms, pool and saunas is on the Mezzanine of the Main Building and the Tower.
For your security, please use your room card key when using the Tower elevators from the Mezzanine.

Imperial Hotel Tower: Guest rooms (21F-31F), pool and sauna (20F), banquet halls (MF) Main Building: Restaurants and lounges (17F), guest rooms (7F-16F)/fitness gym (8F), bridal salon (5F), banquet halls (2F-4F), banquet reception/restaurants and bars (MF

GUEST SERVICES

GENERAL INFORMATION

Concierge (Lobby Floor, Main Building)

Call number: 8

For information on tours, events, shopping and restaurant reservation, kindly contact Concierge.

ROOM SERVICE

Call number: 2

Kindly refer to the Room Service Menu in the tablet.

MASSAGE SERVICES

Call number: 122

In your guest room: 10:00 am. 1:30 am. 
Reception Desk for Massage at the Pool and Sauna closes at 9:00 p.m. Dial 184.

LAUNDRY SERVICES (Operator)

Call number: 6

Please fill out the slip provided in the wardrobe and place it in the laundry bag.

MAIL AND MESSAGES

Call number: 4

Incoming guest mail is kept at the Information Counter in the Main Lobby or, if requested, delivered to your room.
Please check the message lamps on your telephone.
To receive your voice mail messages, press 4.

LOST AND FOUND

Call 1-4237, the Information Desk.

WAKE-UP CALLS

An alarm function is provided on your telephone. To set the telephone alarm for 7:30 a.m., pick up the receiver and press 16 0730; for 8:30 p.m., press 16 2030, and so on. To cancel, press 10. There is also an alarm device in your guestroom clock.
For a wake-up call from an operator, Dial 9.

HOUSE KEEPING (Operator)

Call number: 3

8:30 a.m. 5:00 p.m.

Attendants will clean your room mornings after 8:30 a.m. Should this prove inconvenient for you, or should you wish service at a different hour, or require additional toiletries, towels or supplies, kindly advise the Housekeeper. Numerous items are available to make your stay more comfortable.

LUGGAGE

Call number: 5

For bellboy service, luggage storage, transport and coordination, call 5, the Bell Captain.

PRIVATE LIMOUSINES

Call number: 1-4253

With an English-speaking chauffeur. Call 1-4253 or call 5, the Bell Captain.
Guests using the hotel limousines are provided with express check-in at the Guest Relations Desk in the Main Lobby.

AIRPORT TRANSFER (To both Narita and Haneda)

Call number: 1-4245

Airport limousine bus service is available from our Main Entrance, as are private limousines.
Limousine bus tickets may be purchased at the hotel. For detailed assistance please call 1-4245 or call 5, the Bell Captain.

IS THERE ANYTHING WE MIGHT BRING YOU?

Call number: 3

Should you find yourself in need of something, kindly advise the Housekeeper at Extension 3.

For Your Comfort and Convenience:

Men's Toiletries Hair Tonic
Hair Liquid
After Shave Lotion
Ladies Toiletries Facial Wash
Make up remover
Moisturizer
Emulsion
Nail Polish Remover
Nail File
Hair Band
Cotton
Sewing Kit
Mouthwash
Hair Styling Product
Band Aids
Bath Salt
Sleepwear

For Children

  • Auxiliary Toilet Seat
  • Stool
  • Diaper Garbage Can
  • Plastic Cup
  • Slippers
  • Toothbrush

Assistive Devices

  • Bathroom Handrails
  • Bath Stool
  • Toilet Handrails
  • Hearing Support Equipment

Guestroom Equipment Upon Request

Electronic Equipment CD-MD Player
DVD Player
Blu-ray Player
Humidifier
Air Cleaner
Fan Heater
Cell Phone Battery Charger
Facsimile
Printer
Iron and Ironing Board
Pants Press
Inverter Lamp
Hair Iron
Curl Dryer
Bedding Blankets
Pillows
  • Soba Husk Pillow
  • Low Rebound
  • Feather Pillow
  • Dacron
  • Cotton
  • Rubber
Others Thermometer
Flower Vases
Hot Water Bottle
Ice Pack Pillow
Shoe Tree
Magnifying Glass
Nail Clipper

Kindly inquire with Housekeeping regarding additional items. Please also note supplies of certain items are limited and may not be immediately available.