Regulations


Imperial Hotel's Internet reservation system

This page contains the Agreement governing usage of the Imperial Hotel's Internet reservation system.
All users are required to read this Agreement prior to using the system. After reading, if you agree to the conditions and regulations outlined in the Agreement, please click "print out" and retain a copy for your reference.

Imperial Hotel, Ltd. (hereinafter referred to as the Hotel) offers this Internet Reservation System (hereinafter referred to as the System) on the specific condition users agree to this Agreement in full and will use the System in accordance with the Agreement.


Article 1 (Observance of the Basic Rules)

  1. The Users are required to observe generally accepted manners, morals and technical regulations when using the Internet.
  2. The use of the System for commercial purposes, such as making reservations for a third party for profit, is strictly prohibited.

Article 2 (Breach of the Basic Rules)

  1. The Users are required to observe generally accepted manners, morals and technical regulations when using the Internet.
  2. The use of the System for commercial purposes, such as making reservations for a third party for profit, is strictly prohibited.

Article 3 (Troubles Caused by Users' Computer Environment)

Usage of the System is limited to those who have properly set up their computers and have an e-mail system and printer. The Hotel shall not be held responsible for any losses or damages caused by usage of improperly set-up computers. The Hotel shall also not be held responsible if the System does not operate properly due to causes beyond the Hotel's control.


Article 4(Services Provided by the System)

Users can reserve certain guestrooms that the Hotel offers on its home page (hereinafter referred to as the Imperial Hotel home page).


Article 5 (Items Needed When Using the System)

To use this System, the users must have the following items:

  1. An e- mail account;
  2. A credit card valid in Japan; and
  3. A personal computer connected to the Internet, and a printer connected to the personal computer.

Article 6 (Reservation Input)

  1. The users are required to enter all the required personal data in the reservation form provided online;
  2. If personal data input is insufficient or imperfect, reservation will not be valid.

Article 7 (payment)

Upon arrival at the hotel, please verify your means of payment by

  1. Allowing us to imprint your credit card, or;
  2. Paying a deposit of 150% of your estimated hotel charges.

Article 8 (Cancellations and Changes in Reservations)

Cancellations, changes in and inquires about reservations made through the System shall be accepted only through telephone calls to the Imperial Hotel Tokyo Reservation Office. Cancellations, changes in or inquires about reservations made through means other than by telephone to the Hotel's Reservation office shall not be accepted. Any communications about reservations made through the System must be made by telephone to the Imperial Hotel Tokyo Reservation Office. Communications through e-mail shall not be accepted.


Article 9 (Cancellation Charges)

When Users cancel their reservations for their own reasons, they shall be charged for cancellation in accordance with the Hotel's Articles of Accommodation. All cancellations must be made by telephoning the Imperial Hotel Tokyo Reservation Office.


Article 10 (Conditions Governing Usage of the System)

Usage of this System is limited to those who agree in full to this Agreement. When users make reservations through the System, the Hotel understands that the user has agreed to the Agreement in full and will use the System in accordance with the Agreement.


Article 11 (Concerning the security of personal information entered in this website)

Kindly refer to the details regarding the security of your personal data as indicated in the section entitled "Concerning the security of personal information entered in this website".


Article 12 (Observance of Rules Governing Usage of the Hotel and Hotel's Services)

Kindly refer to the details regarding the security of your personal data as indicated in the section entitled "Concerning the security of personal information entered in this website".


Article 13 (Priority of System Reservations)

Reservations requested through the System shall not be extended priority over reservations made through other means (i.e. by telephone or through the Hotel's reservation offices, etc.). Therefore, some reservation requests made through the System may not be accepted when rooms are not available.


Article 14 (User Responsibilities)

Kindly refer to the details regarding the security of your personal data as indicated in the section entitled "Concerning the security of personal information entered in this website".

  1. The Users shall be responsible for their conduct and the results of any conduct realized through their mail accounts or credit card numbers, whether or done in error or not. Furthermore, users cause a third party damage by using the System, the users shall be responsible for such damages and must settle all disputes with the concerned third party as their own responsibility and expense, except in cases damages are the fault of the Hotel.
  2. The Hotel retains the right to claim damages and require the user to pay damages when the user has caused the Hotel and/or the System damage due to any of the following conduct:
    • Breach of this Agreement, the Hotel's Article of Accommodation or the User's Agreement;
    • Transmission or writing-in of harmful computer programs;
    • Transmission or writing-in of third party's information;
    • Use of the System for purposes other than the user's personal purposes ;and
    • Any conduct against Japanese law.

Article 15 (Changes to the System)

The operation of the System or the System itself may change without prior notice when deemed necessary by the Hotel. Users are therefore required to read this Agreement each time they use the System.


Article 16 (Suspension of the System)

The Hotel may temporarily suspend the System without prior notice to users when:

  1. Maintenance or upgrading activity is done on the System;
  2. Natural disaster, force major or other emergencies occur, or when there is a danger of such an emergency; and
  3. The Hotel deems it is necessary to suspend the System for reasons related to operations of the Imperial Hotel home page or the System itself.

Article 17 (Governing laws)

The System shall be operated and used in accordance with the laws of Japan.


Article 18 (Validity of the Agreement)

This Agreement is in effect from December 1st, 1998.
Please click here, if you have fully read and agree to the above Agreement.






Guide to personal information processing

I. Guidelines for the protection of personal information

Imperial Hotel, Ltd. (hereafter called “we”) hereby declares that we duly abide with the laws and regulations relating to the protection of personal information in order to secure the appropriate and adequate processing and maintenance of such information for our business purposes. Accordingly, we are establishing stringent independent rules and systems which we will implement, follow and maintain.
  1. We will establish company rules governing privacy in order to enact this declaration. We will educate our entire staff, including directors, regular employees, temporary employees, as well as other concerned parties, concerning the details and enforcement of these rules and regulations and request their compliance.
  2. We will establish company regulations for the secure administration of personal date in order to avoid loss, damage, tempering and theft of personal information. We will also set up necessary security systems to prevent illegal access and any possible invasion of computer viruses.
  3. Our fundamental principles governing privacy protection are as follows.
    a. Personal data must be collected in an honest, legally sound procedure; unauthorized date collection is prohibited.
    b. Personal data shall be used exclusively within the limits of the prescribed purposes. Usage for any other purpose is prohibited.
    c. Personal data must be handled under security sensitive procedures. Output / input, storage, transportation or transmission shall not be permitted under any circumstances when such security can not be guaranteed.
    d. Providing any personal information to a third party outside the exact prescribed specifications of the laws, and without consent of the subject individual of the date is prohibited. In cases when handling of personal information is delegated to a third party for business based purposes, or that personal information is to be shared with a third party, a contract with the third party concerned will be put into effect to assure compliance with all legal procedures.
    e. We acknowledge that an individual has the right to access, correct or discontinue our usage of his personal information. We will comply with any such request in full accordance to the laws and regulations.

Ⅱ. Acquisition of personal date

Through business activity and transactions relating to facilities, services and products (guestroom accommodations, banquets, food and beverage, the sales of goods, the sales and provision of related merchandise, the provision of services and marketing and sales of events), we will acquire personal data in the fashion enumerated as follow;
  1. Direct acquisition from an individual: by telephone, letter including electro-magnetic records, name cards, verbally, or through the internet, telephone directories, periodicals, public lists of names and memberships, and other printed matter.
  2. Acquisition from a third party to whom a person has delegated authority: an individual applying on behalf of another, a party introduced by as second party; travel agents, or agents selling retail packaged plans.
  3. Acquisition from published material or sources; newspaper, internet, telephone directories, periodicals, public lists of names and memberships, and other printed matter.

Ⅲ. Purposes

We will employ personal information for the following purposes.

  1. We will use personal data to record, process, and store member information for various member organizations, and to subsequently provide services, benefits and privileges to these members.
  2. We will use personal data for business related activities and purposes such as contact for confirmation, the delivery of goods, to settle payment for services or sales, and other activities.
  3. We may use members’ personal data for purpose of providing information or for communications, for advertisements, and for questionnaires about our management and business performances or consumer preferences and trends. We may contact or send to members these items by means of telephone, facsimile, mail, delivery service, e-mail, or others.
  4. We may use members’ personal data to forward to them announcements or marketing communications from tenant restaurants, shops, counters, and other offices that operate businesses in our buildings or on our properties (hereafter called “tenant”). We shall not directly provide these tenants with any member’s personal information.

  5. We may use data statistics to analyze by computer how our facilities, goods, and service are utilized, to help us confirm, improve and develop them further.

Ⅳ. Consignment and cooperative operation

When we partially or totally consign an activity needing personal client data to a third business, we will use that personal data only under secured handling procedures specified by the contract between the consignee on privacy protection obligations and its supervision. We may at times use personal data cooperatively with other group companies or other business partners within the provision of the purposes described here.
Users of personal data and the purposes of usage:

  1. The operation of the Imperial Club International.
    We will use the data in cooperation with business partners that provide services in relation to membership application processing, data registration and data management, and with point of service transaction.
  2. Room accommodations, banquets, etc.
    We will use the data in cooperation with business partners who provide services such as interior decoration, flowers, garments, masters of ceremonies, photographers, calligraphers, and gift services.
  3. Packaged plans
    We will use the data in cooperation with business partners who provide services included in various packaged plans, such as physical check ups, esthetics, and hires vehicles.
  4. On site facilities
    We will use the data in cooperation with business partners who provide services such as the swimming pool operations, sauna, massage services, etc., and add charges for services provided to members by tenants to the member’s statement.
  5. We will share the data with vendors and Subcontractors who work with us to provide our total services to our patrons.

Ⅴ. Presentation of personal information

We will always endeavor to maintain the accurate and most recent personal data of our members and clients. We will provide all recorded member information to the specific member upon his request. When a member requests a correction or amendment of his recorded data, we will, after necessary confirmation, add, change, or correct the registered information, or discontinue using such information.

For request of presentation, please contact:
Imperial Club International Desk:+81-3-3504-1111
9:00a.m.to 5:00p.m. (During business hours weekdays)


Ⅵ. Subject to Legislation Changes

The above procedures are subject to any changes in legislation without notice.





Social Media Policy

Imperial Hotel, Ltd. (hereinafter referred to as the “Hotel”) hereby establishes the following policy upon the establishment and utilization, whether permanent or temporary, of the Hotel’s official account (hereinafter referred to as the “Official Account”) for social media (meaning media where any user is free to transmit and display information via the Internet, with typical examples of social media being Facebook, Twitter, and YouTube). In addition, the provisions of this policy shall be applicable to all users of the Hotel’s Official Account and any incidental services thereto (hereinafter referred to as the “Users”):


Ⅰ. Management Policy

  1. The Hotel understands that any information transmitted through social media is published to the general public, and that any information once having been transmitted cannot be completely deleted, and the Hotel shall carefully consider each instance where it is to transmit any such information.
  2. The Hotel shall endeavor to adopt an attentive attitude to remarks that are transmitted by Users, and shall act appropriately to each situation presented.
  3. Employees of the Hotel (including executives, staff under an employment relationship, and temporary workers) shall abide by the various laws and the Hotel’s privacy policies that are applicable alongside this policy,Guide to personal information processing, as well as any internal rules with respect to the utilization of social media.
  4. The Hotel, as a general rule, shall not reply to any informational content transmitted by Users through social media except where the Hotel, upon evaluation of the contents of any such transmission, deems it necessary, at which point the Company shall issue a reply on the Official Account or by directly contacting the relevant User(s).

Ⅱ. Purpose in Utilizing Social Media

The Hotel’s purpose in utilizing social media is to share information with customers and to increlase the Hotel’s business activities by transmitting information related to any sales promotions conducted by the Hotel, along with any information concerning other related activities of the Hotel.


Ⅲ. Contents of Transmissions from the Hotel

Any contents transmitted by the Hotel on the Official Account shall be limited to general information pertaining to sales promotions and any information related to any such promotion, such as information pertaining to any products, services, events, and promotions relating to the Hotel, Hotel history, as well as any information concerning regional and seasonal events as relevant to the Hotel.  Formal announcements, such as company information and financial information, shall be displayed on the Hotel’s home page or other similar medium.


Ⅳ. Materials Prohibited From Being Transmitted by the Company or Users

Neither the Hotel nor the Users shall transmit on the Official Account any information or content described below, and the Hotel shall actively delete, at its sole discretion, any information or contents promulgated by any User that falls into any of the below categories.

  1. Any content that infringes upon the human rights or privacy rights of any User or employees of the Hotel.
  2. Any content that infringes upon the rights and property of, or that slander or libel, the Hotel, any User, or any third party.
  3. Any other content that the Hotel deems, at its sole discretion, to be unsuitable for publication.

Ⅴ. Disclaimer

  1. The Hotel may discontinue or suspend operations or may change information on the Official Account without any notice.
  2. The Hotel shall have no responsibility for any damage that occurs from utilizing the Official Account or from not being able to utilize the Official Account, nor shall the Hotel be responsible for any damage that occurs from the discontinuance, suspension of operations, or change of information on the Official Account, regardless of the reason.

Ⅵ. Jurisdiction

Any dispute arising with respect to the utilization of social media shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.


Ⅶ. The Official Social Media and the Official Account of the Hotel

Facebook : https://www.facebook.com/imperialhoteljapan


Ⅷ. Contact Details

Contact details regarding the Hotel’s utilization of social media and its Official Account:

Responsible Officer of the homepage
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU,
TOKYO 100-8558

Inquiry Form: http://www.imperialhotel.co.jp/e/contact/index.html

For customers accessing the Hotel’s social media channel


With respect to remarks and contributions

  1. Transmission of information by the Hotel on its Official Account at social media does not necessarily guarantee that such information is an official announcement or opinion of the Hotel. Please see the Hotel’s homepage or news releases for official announcements and opinions of the Hotel.
  2. The Hotel shall actively delete, at its sole discretion, any information or content that falls into any of the below categories:
  3. (1) Any content that infringes upon the human or privacy rights of any Users or employees of the Hotel.
    (2) Any content that infringes upon the rights and property of, or that slander or libel, the Hotel, any User, or any third party.
    (3) Any other contents that the Hotel deems to be unsuitable for publication.


Reply and correspondence to inquiries
The Hotel, as a general rule, shall not respond to any inquiries or replies made through social media.
Please direct yourself to the Inquiry Form for any inquiries requiring any response from the Hotel.

Inquiry Form: http://www.imperialhotel.co.jp/e/contact/index.html

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Imperial Club International