FAQsAbout Facilities
General Information
Q Do you have accessible facilities and amenities?
Accessible restrooms are available on both the first and second floors, designed to accommodate guests using wheelchairs.
The restroom on the second floor is also equipped with ostomate-friendly features.
Q Do you provide nursing rooms or baby-changing facilities?
While we do not have a dedicated nursing room, baby-changing facilities are available in the accessible restrooms on both the first and second floors.
Q Are there designated smoking areas within the hotel?
A designated smoking room is available on the second floor.
Q Are wheelchairs available for guest use?
Yes, wheelchairs are available for our guests upon request. Please note that availability is limited.
Maps and Directions
Q Where can I find a map of the hotel and access information?
We feature a complete guide to our hotel facilities and access information on our website.
For more details, please refer to the dedicated pages.
Q What are the transportation options from the nearest station, Kansai International Airport, and Osaka International Airport (Itami Airport) to the hotel?
A variety of transportation options are available, including public transit, airport limousine buses, private car transfers, taxis, and personal vehicles. For detailed information, please refer to the Access page on our website.
Other
Q Which credit cards do you accept?
We accept the following credit cards: American Express, Visa, MasterCard, UC, DC, Diners Club, JCB, and Credit Saison. Please note that acceptance may vary depending on individual outlets within the hotel or for certain card types.
For further details, we kindly recommend contacting us in advance.
Q May I use a debit card?
Branded debit cards bearing the Visa, JCB, or Mastercard logo are warmly accepted. Please be advised that J-Debit cards, which function as direct bank cash cards within Japan, are not available for use. As acceptance may vary depending on specific conditions, we encourage you to contact us for confirmation prior to your visit.
Q Where can I use cashless payment within the hotel?
Cashless payments are accepted for guest room charges, as well as at our restaurants, the hotel shop, and the spa.