Regulations

Imperial Hotel's Internet reservation system

This page contains the agreement governing usage of the Imperial Hotel's Internet Reservation System (hereinafter referred to as the “Agreement”) . Imperial Hotel, Ltd. (hereinafter referred to as the “Hotel”) , establishes the following terms and conditions of the Imperial Hotel’s Internet Reservation System (hereinafter referred to as the “System”) , which the Hotel operates for its customers (hereinafter referred to as the “User”) . The User of the System agrees to comply with the Agreement in full and will use the System in accordance with the Agreement.

Article 1 (Services Provided by the System)

User can reserve certain services that the Hotel offers on its home page (hereinafter referred to as the “Imperial Hotel Home Page”) .

Article 2 (Items Needed When Using the System)

To use the System, the User must have the following items:

  • 1.
    An e- mail account, which can be used for sending and receiving e-mails;
  • 2.
    An electronic device such as a PC or smartphone, with internet capability.

Article 3 (Conditions Governing Use of the System)

Use of the System is limited to those who agree in full to this Agreement. When the User makes reservations through the System, the Hotel understands that the User has agreed to the Agreement in full and will use the System in accordance with the Agreement.

Article 4 (Troubles Caused by User’s Computer Environment)

Use of the System is limited to those who have properly set-up applications, such as language (Japanese language display) and email, on their electronic devices. The Hotel shall not be held responsible for any losses or damages resulting from the use of improperly set-up electronic devices, except in such instances where there is sufficient reasonable evidence the negative outcome was due to negligence attributable to the Hotel. The Hotel shall also not be held responsible if the System does not operate properly due to causes beyond the Hotel's control, including but not limited to, any issues associated with the User’s electronic device or internet access settings, even under circumstances that are in accordance with the conditions mentioned above, except in such instances where there is sufficient reasonable evidence the negative outcome was due to negligence attributable to the Hotel.

Article 5 (Priority of System Reservations)

Reservations requested through the System shall not be extended priority over reservations made through other means (i.e. by telephone or through the reservation offices, etc.) . Therefore, some reservation requests made through the System may not be accepted when services are not available due to being sold out.

Article 6 (Compliance with Terms When Using Reserved Services)

User shall comply with the Hotel's Articles of Accommodation and any other terms of service established separately by the Hotel when using reserved services.

Article 7 (Reservation Input)

  • 1.
    The User is required to enter all the required personal data on the reservation form provided online;
  • 2.
    If personal data input is insufficient or inaccurate, the reservation will not be valid.

Article 8 (Confirmation of Reservation)

Reservations through the System is established and confirmed when the System transmits to the User an online confirmation of the reservation that can be reviewed on the User’s device.

Article 9 (Cancellations and Changes to Reservations)

Any cancellation or amendment to a reservation through the System shall be accomplished by using the ID and password associated with the System.

Article 10 (Cancellation Charges)

When the User cancels a reservation for their own reason, they shall be charged a cancellation charge in accordance with the Hotel's Articles of Accommodation. Please feel free to call the Hotel for further details.

Article 11 (Security of Personal Information Entered in the Imperial Hotel Home Page)

Kindly refer to the details regarding the security of your personal data on the Imperial Hotel Home Page as indicated in the section entitled "Guide to personal information processing."

Article 12 (User Responsibilities)

  • 1.
    The User shall be responsible for their conduct and the results of any conduct realized through their e-mail account, except in such instances where the outcome is due to the Hotel’s negligence. Furthermore, if User causes a third-party damage by using the System, the User shall be responsible for such damages and must settle all disputes with the concerned third party at their own responsibility and expense.
  • 2.
    The Hotel retains the right to claim damages and require the User to pay damages when the User causes the Hotel and/or the System damage due to any of the following conduct:
    • Breach of this Agreement, the Hotel's Articles of Accommodation or any other terms of service established separately by the Hotel;
    • Transmission or writing-in of harmful computer programs;
    • Transmission or writing-in of a third party's information;
    • Use of the System for purposes other than the User's personal purposes without the Hotel’s consent; and
    • Any conduct in violation of Japanese law.

Article 13 (Observance of the Basic Rules)

  • 1.
    When using the System, the User is required to observe generally accepted manners, morals and technical regulations for using internet.
  • 2.
    The use of the System for commercial purposes, such as making reservations for a third party for profit, is strictly prohibited.

Article 14 (Right of Refusal)

The Hotel may refuse use of the System and the Hotel to any User who acts in a manner that is to the detriment of any third party, who acts in a manner that is likely to interfere with the Hotel’s service, or who acts in a manner deemed inappropriate by the Hotel.

Article 15 (Suspension of the System)

The Hotel may temporarily suspend the System without prior notice to User or without the Users’ consent when:

  • 1.
    Maintenance or upgrading activity is conducted on the System;
  • 2.
    Natural disaster, force majeure or any other emergency occurs, or when there is a danger of such emergency, and it results in difficulty operating the System; or
  • 3.
    The Hotel deems it is necessary to suspend the System for reasons related to operations of the Imperial Hotel Home Page or the System itself.

Article 16 (Changes to the System)

The operation of the System, or the System itself, may change without prior notice to the User when it is deemed necessary by the Hotel. User is therefore required to read the Agreement each time they use the System.

Article 17 (Governing laws)

The System shall be operated and used in accordance with the laws of Japan.

Article 18 (Amendment of the Agreement)

  • 1.
    The Agreement corresponds to the standard contract terms and conditions provided in the Civil Code. The provisions within the Agreement may be amended in accordance with the provisions of the Civil Code when it is to the general benefit of the User, or there are reasonable grounds for such amendment.
  • 2.
    When the Agreement is amended, the amended provisions shall be displayed on the Hotel’s designated web site. The amendment of the Agreement becomes effective on the effective date listed in said web site.

Article 19 (Validity of the Agreement)

This Agreement becomes effective on April 1, 2020 (Japan Standard Time)

MY IMPERIAL Regulations

Imperial Hotel, Ltd. (hereinafter referred to as the “Hotel”) establishes this agreement governing the use of MY IMPERIAL, which the Hotel operates (hereinafter referred to as the “Agreement”) . Each user of MY IMPERIAL (hereinafter referred to as the “User”) agrees to comply with the Agreement in full, and shall apply for the registration on MY IMPERIAL and use any services on MY IMPERIAL in accordance with the Agreement.

Article 1 (Services)

The Hotel will provide the following services on MY IMPERIAL (hereinafter referred to as the “Services”) to the User:

  • 1.
    The Hotel will distribute information regarding its products and services, as well as, information regarding its courtesy program via e-mail;
  • 2.
    The Hotel will provide opportunities to enjoy the courtesy program and other benefits; and
  • 3.
    The Hotel will edit or delete the User’s registered information, as requested.

Article 2 (Required Items)

The User shall prepare the following items to access the Services:

  • 1.
    An electronic device such as a smartphone, tablet or PC, with internet capability; and
  • 2.
    An e-mail account, which can be used for sending and receiving e-mails.

Article 3 (Condition of Use)

Only the User who has agreed to the Agreement will be authorized to use the Services.

Article 4 (Condition of Electronic Device)

The Hotel will provide the Services on the condition that the electronic device referred to in Article 2 above shall be appropriately programmed, so that it can be used for sending and receiving e-mails expressed in Japanese or English. The Hotel will not bear any responsibility for any loss or damage to the User’s electronic device, as well as, any indirect loss or damage resulting therefrom, except in the case where it is established that such loss or damage was due to misconduct or negligence on the part of the Hotel.

Article 5 (Registration of User Information)

In order for the User to be authorized to use the Services, the User shall register certain information by filling out the application form designated by the Hotel, in accordance with the following conditions:

  • 1.
    The User shall fill out the MY IMPERIAL application form by accurately providing all required information; and
  • 2.
    If the User does not receive an e-mail from the Hotel to confirm the completion of the application within three (3) days after the application, the User shall contact:

Responsible Officer of the Home Page
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU
TOKYO 100-8558
E-mail: [email protected]

Article 6 (Changes to Registered User Information)

If any part of the registered information of the User becomes incorrect or needs to be edited for any other reason, the User shall notify us as soon as possible. The User may change his/her registered information through the User’s personal account on MY IMPERIAL.
In addition, if the User has any questions regarding the registered information, the User may contact:

Responsible Officer of the Home Page
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU
TOKYO 100-8558
E-mail: [email protected]

Article 7 (Change of Services)

The User will be notified of any change to the Services or the management thereof via the method stipulated in Section 2 of Article 15 of the Agreement.

Article 8 (Personal Information Processing)

The personal information processing on the Hotel web site shall be made pursuant to the “Guide to personal information processing.” In addition, regarding the personal information processing for the Service, “Personal Information Processing on MY IMPERIAL” shall also apply.

Article 9 (User Responsibilities)

The User shall be responsible for his/her own conduct and the results therefrom, including, but not limited to, leakage or loss of ID or password by the User, except in the instance where the outcome is due to willful misconduct or gross negligence on the part of the Hotel. The User shall resolve any dispute with any third party claiming damages due to any User conduct, at his/her own responsibility and expense.

Article 10 (Observance of Basic Rules)

When using the Services, the User shall observe generally accepted manners, morals and technical regulations for using internet.

Article 11 (Right of Refusal)

The Hotel may refuse use of the Services and the Hotel to the User who acts in a matter that is to the detriment of any third party, who acts in a manner that is likely to interfere with the Hotel’s service, or who acts in a manner deemed inappropriate by the Hotel.

Article 12 (Suspension of Services)

The Hotel may temporarily suspend the Services without prior notice to the User or without the User’s consent when:

  • 1.
    Maintenance or upgrading activity is conducted on the system for the Services;
  • 2.
    Natural disaster, force majeure or any other emergency occurs, or there is a danger of such emergency, and it results in difficulty operating the Services; or
  • 3.
    The Hotel deems it is necessary to suspend the Services for reasons related to operations of the Imperial Hotel Home Page or the Services.

Article 13 (Governing Laws)

The Services shall be operated and used in accordance with the laws of Japan.

Article 14 (Validity of the Agreement)

The Agreement shall become effective on April 1, 2020 (Japan Standard Time) . The Hotel may amend the terms of the Agreement based on a change of socio-economic circumstances or any other grounds.

Article 15 (Amendment of the Agreement)

  • 1.
    The Agreement corresponds to the standard contract terms and conditions provided in the Civil Code. The provisions within the Agreement may be amended in accordance with the provisions of the Civil Code when it is to the general benefit of the User, or there are reasonable grounds for such amendment.
  • 2.
    When the Agreement is amended, the amended provisions shall be displayed on the Hotel’s designated web site. The amendment of the Agreement becomes effective on the effective date listed in said web site.

April 1, 2020
Imperial Hotel, Ltd.

Terms and Conditions for Accommodation Contracts (IMPERIAL HOTEL, TOKYO)

Scope of Application

Article 1.

  • 1.
    Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter )  and/or generally accepted practices.
  • 2.
    In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Application for Accommodation Contracts

Article 2.

  • 1.
    A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify theHotel of the following particulars:
    1. 1.
      Names of the Guest (s) ;
    2. 2.
      Date of accommodation and estimated time of arrival;
    3. 3.
      Accommodation Charge s (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1);
    4. 4.
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.

Article 3.

  • 1.
    A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  • 2.
    When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  • 3.
    The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  • 4.
    When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4.

  • 1.
    Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  • 2.
    In cases when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Request for cooperation in infection control measures at facilities

Article 4-2.

The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Refusal of Accommodation Contracts

Article 5.

  1. 1.
    The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the application for accommodation does not conform with the provisions of these Terms and Conditions.
    2. (2)
      When the Hotel is fully booked and no room is no vacancy.
    3. (3)
      When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
    4. (4)
      When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
      1. (a)
        Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
      2. (b)
        When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.
      3. (c)
        A person who is a juridical person and one of its officers falls under the category of an organized crime group member.
    5. (5)
      When a person who intends to stay at this hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
    6. (6)
      When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities" ) on Promotion of Elimination of Discrimination on the Basis of Disability.).
    7. (7)
      When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may s eriously impede the provision of accommodation-related services to other guests.
    8. (8)
      When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes.
    9. (9)
      When the Guest seeking accommodation acts in an inebriated fashion likely to disturb others Guests, or when a Guest seeking accommodation is verbally abusive or disruptive in a fashion likely to disturb other Guests.

Explanation of refusal to conclude a contract of accommodation

Article 5-2.

The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

Right to Cancel Accommodation Contracts by the Guest

Article 6.

  • 1.
    The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  • 2.
    If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in the cases when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of payment of cancellation charges in case of cancellation by the Guest.
  • 3.
    Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening oftheir reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.

Right to Cancel Accommodation Contracts by the Hotel

Article 7.

  1. 1.
    Article 7. The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the Guest is deemed liable for conduct and/or has conducted himself /herself in a manner that will violate laws or act against the public order and good morals in regard to his /her accommodation.
    2. (2)
      When it is recognized that the Guest falls under any of the following items (a) through (c).
      1. (a)
        When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
      2. (b)
        When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
      3. (c)
        when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
    3. (3)
      When the Guest is a patient, etc. of specified infectious disease.
    4. (4)
      When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
    5. (5)
      When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Hotel Business Act.
    6. (6)
      When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
    7. (7)
      When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guestrooms of other Guests without permission, and who by doing the aforementioned disturb other Guests.
    8. (8)
      When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires) .
  2. 2.
    If the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not charge the Guest for any of the services during the contractual period he/she has not received.

Explanation of Cancellation of Accommodation Contract

Article 7-2.

In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Registration

Article 8.

  • 1.
    The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    1. (1)
      Name, address, and contact information of the Guests (s).
    2. (2)
      Nationality and passport number for foreigners who do not have a domicile in Japan.
    3. (3)
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9.

  • 1.
    The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to the following noon. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  • 2.
    The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    1. (1)
      Up to 3 hours: one third of the room charge;
    2. (2)
      Up to 6 hours: one half of the room charge;
    3. (3)
      More than 6 hours: room charge in full.

Observance of Regulations Governing Lodging

Article 10.

Guests shall observe the regulations and rules of the Hotel in accordance with those stipulations governing lodging.

Service Hours

Article 11.

  1. 1.
    Hours of business at the main facilities and Additional Facility in the Hotel are indicated as follows. Regarding other facilities, kindly refer to relative printed materials provided in your room.
    1. (1)
      Front Desk, Entrance Hours
      Access Hours: Main Entrance only is open 24 hours.
      Front Desk: 24 hours
    2. (2)
      Food, Beverage Facility Service Hours
      Breakfast: 6:00 a.m. to 11:00 a.m.
      Lunch: 11:30 a.m. to 2:30 p.m.
      Dinner: 5:30 p.m. to 10:00 p.m.
    3. Other Facilities:
      Bars and Lounges: 9:00 a.m. to midnight
      Room Service: 24 hours
  2. 2.
    The hours listed above are subject to temporary change without notice.

Payment of Accommodation Charges

Article 12.

  • 1.
    The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  • 2.
    Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  • 3.
    Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

Liabilities of the Hotel

Article 13.

  • 1.
    1. The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  • 2.
    In accordance with local fire regulations, hotel personnel preparedness, fire prevention systems and safety standards are tested annually by the fire department. The hotel is also covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

Handling When Unable to Provide Contracted Rooms

Article 14.

  • 1.
    The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  • 2.
    When arrangement of other accommodation cannot be made not with understanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provideaccommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Handling of Deposited Articles

Article 15.

  • 1.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  • 2.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or accident on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

Custody of Baggage and/or Belongings of the Guest

Article 16.

  • 1.
    When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  • 2.
    Should the guest leave baggage or personal belongings in the room after check out, the Hotel shall await instructions from the owner. If no contact is made, we will handle the property in accordance with the laws and regulations concerning lost property and operational standards. Valuables will be reported to the nearest police station within 7 days of discovery, and any other items will be disposed of after a period of 4 months has expired.
  • 3.
    However, if an article is unsuitable for storage, such as food, drinks, magazines, due to hygiene, safety, or for any other reasons, the Hotel may dispose of it the following day, regardless of the owner’s instructions.
    The Hotel’s liability in regard to the custody of Guests’ baggage and belongings in cases indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Liability in Regard to Parking

Article 17.

The Hotel shall not be liable for the custody of the vehicle of a Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Liability of the Guest

Article 18.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

Addendum Table No.1 Billing Procedures
(Refer to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 12, Paragraph 2.)

For Lodging:
  1. 1.
    Room Charge
  2. 2.
    Service Charges (1×15%)
  3. 3.
    Accommodation Tax
    Not applicable when the Room Charge and Service Charges for single occupancy are under ¥10,000. ¥100 per night when the Room Charge and Service Charges are over ¥10,000 but under ¥15,000.
    ¥ 200 per night when the Room Charge and Service Charges are over ¥15,000.
For Food and Beverages:
  1. 4.
    Food and Beverages
  2. 5.
    Service Charges (5×15%)
  3. 6.
    Consumption Tax
For Miscellaneous Charges:
  1. 7.
    Telephone, facsimile
  2. 8.
    CATV
  3. 9.
    Laundry
  4. 10.
    Other miscellaneous charges
  5. 11.
    Consumption Tax
Note:
  • 1.
    Taxes indicated are subject to change in accordance with changes in the tax laws.
  • 2.
    Consumption Tax shall be added to lodging and other charges. Accommodation Tax will be added only to the Room Charge and Service Charges.
  • 3.
    Statements will indicate the Accommodation Tax and Consumption Tax totals separately.
  • 4.
    Accommodation Tax is not levied on parties who do not use guestrooms for staying purposes when accordingly confirmed by the hotel.
  • 5.
    Accommodation Tax is levied in accordance with Tokyo Metropolitan Government legislation.

Addendum Table No.2 Cancellation Charges

Contracted Number of Guests Date of Notification of Cancellation of Contract
    No Show Arrival Date 1 Day Prior to Arrival Date 9 Days Prior to Arrival Date 20 Days Prior to Arrival Date
Individuals 1 to 14 Persons 100% 80% 20%
Groups 15 to 99 Persons 100% 80% 20% 10%
Over 111 Persons 100% 100% 80% 20% 10%
Note:
  • 1.
    Percentages signify cancellation charge percentage of the basic Room Charge.
  • 2.
    When the number of contracted days is shortened, cancellation charges for the first day shall be billed regardless of the number of days shortened.
  • 3.
    When part of a group booking (of over 15 persons) is cancelled, cancellation charges shall not be charged for the number of persons equal to 10% of the number of persons booked as of ten days prior to arrival.

Changes to the Terms and Conditions

Article 19.

  • 1.
    These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • 2.
    Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

2024.4.1

House Regulations (IMPERIAL HOTEL, TOKYO)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

1. GUESTROOMS

  • 1.
    Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
  • 2.
    While in your room, do lock the room door, and be sure to use the door latch.
  • 3.
    Be sure to identify any callers through the door scope or keep the door latch on when opening the door. Please do not admit unknown visitors into your room, and when in doubt please contact the Duty Manager at extension 188.
  • 4.
    Kindly refrain from smoking in bed, on nonsmoking floors, restricted areas or anywhere smoking may cause a fire.
  • 5.
    Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
  • 6.
    Please do not hang clothing or laundry on guestroom lamp shades.
  • 7.
    Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
  • 8.
    Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guest will be billed for any damage to Hotel property caused by Guest. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows that will detract from the external appearance of the Hotel.
  • 9.
    Please refrain from inviting visitors to your guestroom in the evening.
  • 10.
    Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
  • 11.
    No one who has not fully registered as a Guest may lodge in the Hotel rooms.
  • 12.
    Minors cannot be accommodated without approval of their legal guardians or parents.

2. GUESTROOM CARD KEY

  • 1.
    When leaving your room, please be sure to lock the door and bring your card key with you.
  • 2.
    When signing for bills at the restaurants, bars or other facilities, please show your room card key or your guest booklet to the personnel on duty.
  • 3.
    Kindly return your guestroom card key to the Front Desk upon check-out.

3. SETTLEMENT OF ACCOUNTS

  • 1.
    Please settle your bills at the Front Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
  • 2.
    The Hotel will accept payment in cash, or through designated credit cards, coupons, travelers’ checks or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
  • 3.
    The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
  • 4.
    When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
  • 5.
    The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
  • 6.
    Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used. Public telephones are provided in the Main Lobby and elsewhere on the premises.
  • 7.
    Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.

4. VALUABLES AND UNCLAIMED ARTICLES

  • 1.
     Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure may be billed for storage or replacement locks and keys. The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
  • 2.
    The Bell Captain’s Desk, Information Counter and Cloak cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
  • 3.
    The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
  • 4.
    Articles left behind without prior instructions from the Guest will be handled in accordance with the lost property laws and our interpretation of operational standards for dealing with lost property.
  • 5.
    The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
Items checked at Cloakrooms:

One month

Items checked in Storage:

Three months

Items checked at the Information Counter by Registered guests or visitors:

One month

5. IMPERIAL CLUB MEMBERS

Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

6. CONCERNING USE OF THE HOTEL PARKING FACILITIES

  • 1.
    Please follow the instructions of the Hotel personnel when using the parking facilities.
  • 2.
    Do not leave valuables or cash in your vehicle. The Hotel cannot be held responsible for loss or theft of any items in vehicles parked on the premises.
  • 3.
    Parking in front of any Hotel entrance is prohibited. Please park your vehicle in the parking building at the rear of the Hotel.
  • 4.
    Vehicles parked elsewhere will be subject to removal, with expenses for removal to be paid by the guest.
  • 5.
    Valet parking is not available.
  • 6.
     The following parking fees will be charged for use of the parking lot in conjunction with guest's visits. Please inquire about details regarding parking fees at the Front Desk.
    A parking fee will be charged to guests who use the parking lot in conjunction with their stay. Please ask at the front desk for details on parking fees.
    [Parking Fee] 3,000 yen per car per night per stay
    - Imperial Club, Imperial Culb Grace and Imperial Club International members: 1,000 yen per car, per night per stay

7. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

  • 1.
    The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
  • 2.
    The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
  • 3.
    In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
  • 4.
    Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
  • 5.
    The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
  • 6.
     Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.

8. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

  1. (1)
    Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
  2. (2)
    Gunpowder, volatile oils or other explosives or inflammables;
  3. (3)
    Objects emitting a foul odor;
  4. (4)
    Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

ALSO, KINDLY REFRAIN FROM:

  1. (5)
    Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
  2. (6)
    Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
  3. (7)
    Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
  4. (8)
    Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
  5. (9)
    Kindly refrain from using mobile phones anywhere likely to disturb others.

9. PC Internet Usage Services

The Imperial offers both VDSL and analog dialup internet connections. The internet system provides a 100 Mbps max. network inside the hotel to the Internet, offered with compliments to all our registered guests. Please note, however, that your PC will need a LAN card or a 100 BASE. When connecting to the Internet from guest rooms or the Business Center, kindly comply with and agree to the following guidelines:

  1. (1)
    It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Al though our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
  2. (2)
    Depending on the Internet service of your provider, e-mail transmissions may be restricted.
  3. (3)
    PC Internet usage is the sole responsibility of the guest. The hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
  4. (4)
    In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
  5. (5)
    If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
  • 1.
    The act of violating third parties’ or the hotel’s intellectual property rights;
  • 2.
    The act of violating the interests, privacy or photographic rights of the hotel;
  • 3.
    The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
  • 4.
    The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
  • 5.
    The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
  • 6.
    The act of corrupting public morals or damaging the reputation of the hotel in any way; and
  • 7.
    Any other act judged by the management of this hotel to be improper.

10. Changes to the House Regulations

  1. (1)
    These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  2. (2)
    Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.
December 1, 2023

Terms and Conditions for Accommodation Contracts (IMPERIAL HOTEL, OSAKA)

Scope of Application

Article 1.

  • 1.
    Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter ) and/or generally accepted practices.
  • 2.
    In the cases when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Application for Accommodation Contracts

Article 2.

  • 1.
    A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    1. (1)
      Names of the Guest (s) ;
    2. (2)
      Date of accommodation and estimated time of arrival;
    3. (3)
      Accommodation Charge s (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1) ;
    4. (4)
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.

Article 3.

  • 1.
    A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  • 2.
    When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  • 3.
    The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  • 4.
    When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4.

  • 1.
    Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a specialcontract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  • 2.
    In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Request for cooperation in infection control measures at facilities

Article 4-2.

The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Refusal of Accommodation Contracts

Article 5.

  1. 1.
    The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    2. (2)
      When the Hotel is fully booked and no room is no vacancy.
    3. (3)
      When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation;
    4. (4)
      When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
      1. (a)
        Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
      2. (b)
        When gang group or gang members are associates of corporations or other bodies intending to control business activities.;
      3. (c)
        A person who is a juridical person and one of its officers falls under the category of an organized crime group member.
    5. (5)
      When the Guest seeking accommodation can be clearly detected as carrying an infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
    6. (6)
      When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities" ) on Promotion of Elimination of Discrimination on the Basis of Disability.).
    7. (7)
      When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may s eriously impede the provision of accommodation-related services to other guests.
    8. (8)
      When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes.
    9. (9)
      When the Guest appears liable to conduct, or in fact conducts himself in a disorderly manner; when the Guest disturbs or annoys others guests or especially when the Guest is heavily intoxicated (as indicated in Article 6 of the Osaka City Ordinance concerning the enforcement of the “Ryokan” Business Law are applicable.)

Explanation of refusal to conclude a contract of accommodation

Article 5-2.

The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

Right to Cancel Accommodation Contracts by the Guest

Article 6.

  • 1.
    The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  • 2.
    If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the depos it during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in the cases when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of payment of cancellation charges in case of cancellation by the Guest.
  • 3.
    Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening of their reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.

Right to Cancel Accommodation Contracts by the Hotel

Article 7.

  1. 1.
    Article 7. The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the Guest is deemed liable for conduct and/or have conducted himself /herself in a manner that will violate laws or act against the public order and good morals in regard to his /her accommodation;
    2. (2)
      When the Guest is clearly considered to correspond to the following (a) to (c) .;
      1. (a)
        When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
      2. (b)
        When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
      3. (c)
        when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
    3. (3)
      When the Guest is a patient, etc. of specified infectious disease.
    4. (4)
      When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
    5. (5)
      When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Hotel Business Act.
    6. (6)
      When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
    7. (7)
      When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guestrooms of other Guests without permission, and who by doing the aforementioned disturb other Guests (as indicated in Article 6 of the Osaka City Ordinance concerning the enforcement of the “Ryokan” Business Law are applicable).
    8. (8)
      When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
  2. 2.
    If the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period he/she has not received.

Explanation of Cancellation of Accommodation Contract

Article 7-2.

In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Registration

  • 1.
    The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    1. (1)
      Name, address, and contact information of the Guests (s);
    2. (2)
      Nationality and passport number for foreigners who do not have a domicile in Japan.
    3. (3)
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9.

  • 1.
    The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to next noon. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  • 2.
    The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    1. (1)
      Up to 3 hours: one third of the room charge;
    2. (2)
      Up to 6 hours: one half of the room charge;
    3. (3)
      More than 6 hours: room charge in full.

Observance of Usage Regulations

Article 10.

Guests shall observe the regulations and rules of the Hotel, in accordance with those stipulations governing lodging.

Business Hours

Article 11.

1.The business hours of the main facilities, etc. of the Hotel are indicated as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and others.

  1. (1)
    Service Hours of front desk, cashier’s desk, etc.
    1. A.
      Closing time Main Entrance (2F) only is open 24 hours.
    2. B.
      Front Desk Service Open 24 hours
    3. C.
      Exchange Service Open 24 hours
  2. (2)
    Service hours (at facilities) for dining, drinking, etc.
RESTAURANT
OPEN GRILL SPECIALTIES KAMON 24th Floor

11:30 a.m.-2:30 p.m. 5:30 p.m.-9:30 p.m.

JAPANESE CUISINE OSAKA NADAMAN 24th Floor

Weekdays 7:00 a.m.-9:30 a.m. 11:30 a.m.-2:30 p.m. 5:30 p.m.-9:30 p.m. Weekends and National Holidays 7:00 a.m.-9:30 a.m. 11:30 a.m.-9:30 p.m.

SUSHI KYUBEY 24th Floor

11:30 a.m.-2:30 p.m. 5:30 p.m.-9:30 p.m.

FRENCH CUISINE LES SAISONS 23rd Floor

Noon-2:00 p.m. 5:30 p.m.-9:30 p.m. Closed on Monday and Tuesday (in case of national holidays or special events, substitute holidays will be taken)

CHINESE CUISINE JASMINE GARDEN 23rd Floor

11:30 a.m.-2:30 p.m. 5:30 p.m.-9:30 p.m.

CASUAL DINING CAFÉ COUVERT 2nd Floor

Weekdays 6:30 a.m.-2:00 p.m. 5:00 p.m.-10:00 p.m. Weekends and National Holidays 6:30 a.m.-10:00 p.m.

BAR&LOUNGE
MAIN BAR OLD IMPERIAL BAR 2nd Floor

5:00 p.m.-Midnight

BUFFET&LOUNGE THE PARK 1st Floor

7:00 a.m.-6:00 p.m.

  1. 2.
    The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.

Payment of Accommodation Charges

Article 12.

  • 1.
    The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  • 2.
    Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  • 3.
    Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

Liabilities of the Hotel

Article 13.

  • 1.
    The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  • 2.
    Our Hotel is covered by Hotel Liability Insurance to cope with emergencies in the case if fire, etc.

Handling When Unable to Provide Contracted Rooms

Article 14.

  • 1.
    The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  • 2.
    When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Handling of Deposited Articles

Article 15.

  • 1.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  • 2.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

Custody of Baggage and/or Belongings of the Guest

Article 16.

  • 1.
    When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  • 2.
    Should the guest leave baggage or personal belongings in the room after check out, the Hotel shall await instructions from the owner.  If no contact is made, we will handle the property in accordance with the laws and regulations concerning lost property and operational standards.  Valuables will be reported to the nearest police station within 7 days of discovery, and any other items will be disposed of after a period of 4 months has expired.
    However, if an article is unsuitable for storage, such as food, drinks, magazines, due to hygiene, safety, or for any other reasons, the Hotel may dispose of it the following day, regardless of the owner’s instructions.
  • 3.
    The Hotel’s liability in regard to the custody of the Guests’ baggage and belongings in case of indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Liability in Regard to Parking

Article 17.

The Hotel shall not be liable for the custody of the vehicle of a Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Liability of the Guest

Article 18.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

Changes to the Terms and Conditions

Article 19.

  • 1.
    These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • 2.
    Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

Attached Table No.1
Calculation method for Accommodation Charges, etc. for Hotels (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)

Contents
Total Amount to be paid by the Guest Accommodation Charges 1. Basic Accommodation Charge(Room Charge)
2. Service Charge(1 ×15%)
3. Accommodation Tax
When room rate + service charge per person is From ¥7,000 to under ¥15,000 :\100 per person / night
When room rate + service charge per person is From ¥15,000 to under ¥20,000 :\200 per person / night
When over ¥20,000 : ¥300 per person / night
No Accommodation Tax levied on sums under ¥7,000.
4. Consumption Tax for Meals, Drinks, etc.(1 +2) ×10%
Extra Charges 5. Meals, Drinks and Other Expenses
6. Service Charge(5 ×15%)
7. Consumption Tax for Meals, Drinks, etc.(5 +6) ×10%

Remarks of Attached Table No.1

Note:
  • 1.
    Taxes indicated are subject to change in accordance with changes in the tax laws.
  • 2.
    Consumption Tax shall be added to lodging and other charges. Accommodation Tax will be added only to the Room Charge and Service Charges.
  • 3.
    Statements will indicate the Accommodation Tax and Consumption Tax totals separately.
  • 4.
    Accommodation Tax is not levied on parties who do not use guestrooms for staying purposes when accordingly confirmed by the hotel.
  • 5.
    Accommodation Tax is levied in accordance with Osaka Prefectural Government legislation.

Addendum Table No.2
Cancellation Charge for Hotels (Ref. Paragraph 2 of Article 6)

Date when Cancellation of Contract is Notified Contracted Number of Guest
  Individual Group
  1 to 14 15 or more
No Show 100% 100%
Accommodation Day 80% 80%
1 Day Prior to Accommodation Day 20% 20%
9 Days Prior to Accommodation Day   10%
Remarks:
  • 1.
    The percentages signifies the rate of cancellation charge to the Basic Accommodation Charge.
  • 2.
    When the number of contracted days is shortened, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened.
  • 3.
    When part of a group booking (for over 15 persons or more) is cancelled, the cancellation charges shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.

2024.4.1

House Regulations (IMPERIAL HOTEL, OSAKA)

1. GUESTROOMS

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

  • 1.
    Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
  • 2.
    While in your room, do lock the room door, and be sure to use the door latch.
  • 3.
    Be sure to identify any callers through the door scope or keep the door latch on when opening the door. Please do not admit unknown visitors into your room, and when in doubt please contact the Concierge or Night Manager at extension 2.
  • 4.
    Kindly refrain from smoking in bed, on nonsmoking floors, restricted areas or anywhere smoking may cause a fire.
  • 5.
    Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
  • 6.
    Please do not hang clothing or laundry on guestroom lamp shades.
  • 7.
    Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
  • 8.
    Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guest will be billed for any damage to Hotel property caused by Guest. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows that will detract from the external appearance of the Hotel.
  • 9.
    Please refrain from inviting visitors to your guestroom in the evening.
  • 10.
    Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
  • 11.
    No one who has not fully registered as a Guest may lodge in the Hotel rooms.
  • 12.
    Minors cannot be accommodated without approval of their legal guardians or parents.

2. GUESTROOM CARD KEY

  • 1.
    When leaving your room, please be sure to lock the door and bring your card key with you.
  • 2.
    When signing for bills at the restaurants, bars or other facilities, please show your room card key or your guest booklet to the personnel on duty.
  • 3.
    Kindly return your guestroom card key to the Front Desk upon check-out.

3. SETTLEMENT OF ACCOUNTS

  • 1.
    Please settle your bills at the Cashier’s Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
  • 2.
    The Hotel will accept payment in cash, or through designated credit cards, coupons, travelers’ checks or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
  • 3.
    The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
  • 4.
    When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
  • 5.
    The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
  • 6.
    Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used. Public telephones are provided in the Main Lobby and elsewhere on the premises.
  • 7.
    Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.

4. VALUABLES AND UNCLAIMED ARTICLES

  • 1.
    Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure may be billed for storage or replacement locks and keys. The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
  • 2.
    The Front Desk, the Bell Captain’s Desk, Information Counter and Cloak cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
  • 3.
    The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
  • 4.
    Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
  • 5.
    The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
Items checked at Cloakrooms:

One month

Items checked in Storage:

Six months

Items checked at the Front Desk by registered guests or visitors:

One month

5. IMPERIAL CLUB MEMBERS

Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

6. CONCERNING USE OF THE HOTEL PARKING FACILITIES

  • 1.
    Please follow the instructions of the Hotel personnel when using the parking facilities.
  • 2.
    Do not leave valuables or cash in your vehicle. The Hotel cannot be held responsible for loss or theft of any items in vehicles parked on the premises.
  • 3.
    Parking in front of any Hotel entrance is prohibited. Please park your vehicle in the underground garage.
  • 4.
    Vehicles parked elsewhere will be subject to removal, with expenses for removal to be paid by the guest.
  • 5.
    Hotel staff are prohibited from driving Guests’ vehicles at any time.
  • 6.
    Parking for registered Guests, valid for one vehicle per night, is available for a fee of ¥2,000.

7. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

  • 1.
    The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
  • 2.
    The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
  • 3.
    In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
  • 4.
    Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
  • 5.
    The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
  • 6.
    Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.

8. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

  1. (1)
    Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
  2. (2)
    Gunpowder, volatile oils or other explosives or inflammables;
  3. (3)
    Objects emitting a foul odor;
  4. (4)
    Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

ALSO, KINDLY REFRAIN FROM:

  1. (5)
    Ordering meals and drinks to be delivered from outside the Hotel;
  2. (6)
    Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
  3. (7)
    Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
  4. (8)
    Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
  5. (9)
    Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
  6. (10)
    Kindly refrain from using mobile phones anywhere likely to disturb others.

9. ABOUT COMPUTER CONNECTIONS

This hotel is equipped with a Wi-Fi wireless Internet network for personal computer connections. When connecting to the Internet from guest rooms or the Business Center, kindly comply with and agree to the following guidelines:

  1. (1)
    It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Although our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
  2. (2)
    Depending on the contracted Internet provider, guests may be unable to send or receive Internet-based email.
  3. (3)
    PC Internet usage is the sole responsibility of the guest. The hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
  4. (4)
    In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
  5. (5)
    If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
  • 1.
    The act of violating third parties’ or the hotel’s intellectual property rights;
  • 2.
    The act of violating the interests, privacy or photographic rights of the hotel;
  • 3.
    The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
  • 4.
    The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
  • 5.
    The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
  • 6.
    The act of corrupting public morals or damaging the reputation of the hotel in any way; and
  • 7.
    Any other act judged by the management of this hotel to be improper.

10. CHANGES TO THE HOUSE REGULATIONS

  • 1.
    These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • 2.
    Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.

April 1, 2020

Terms and Conditions for Accommodation Contracts (KAMIKOCHI IMPERIAL HOTEL)

Scope of Application

Article 1.

  • 1.
    Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter ) and/or generally accepted practices.
  • 2.
    In the cases when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Application for Accommodation Contracts

Article 2.

  • 1.
    A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    1. (1)
      Names of the Guest(s).
    2. (2)
      Date of accommodation and estimated time of arrival;
    3. (3)
      Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1) ;
    4. (4)
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.

Article 3.

  • 1.
    A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  • 2.
    When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  • 3.
    The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 17 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  • 4.
    When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4.

  • 1.
    Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  • 2.
    In cases when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Request for cooperation in infection control measures at facilities

Article 4-2.

The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Refusal of Accommodation Contracts

Article 5.

  1. 1.
    The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    2. (2)
      When the Hotel is fully booked and no room is no vacancy.
    3. (3)
      When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation;
    4. (4)
      When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
      1. (a)
        Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
      2. (b)
        When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.
      3. (c)
        A person who is a juridical person and one of its officers falls under the category of an organized crime group member.
    5. (5)
      When a person who intends to stay at this hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
    6. (6)
      When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities" ) on Promotion of Elimination of Discrimination on the Basis of Disability.).
    7. (7)
      When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may s eriously impede the provision of accommodation-related services to other guests.
    8. (8)
      When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes;
    9. (9)
      When the Guest seeking accommodation acts in an inebriated fashion likely to disturb others Guests, or when a Guest seeking accommodation is verbally abusive or disruptive in a fashion likely to disturb other Guests.

Explanation of refusal to conclude a contract of accommodation

Article 5-2.

The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

Right to Cancel Accommodation Contracts by the Guest

  • 1.
    The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  • 2.
    If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in the cases when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of payment of cancellation charges in case of cancellation by the Guest.
  • 3.
    Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening of their reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.
  • 4.
    Cancellation charges indicated in Article 6, Paragraph 2, shall not be made when guests who do not arrive on the day reserved for arrival and did not inform the hotel in advance could not reach the hotel due to bona fide train or flight delays and who can furnish appropriate evidence.

Right to Cancel Accommodation Contracts by the Hotel

Article 7.

  1. 1.
    The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
    2. (2)
      When it is recognized that the Guest falls under any of the following items (a) through (c).
      1. (a)
        When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
      2. (b)
        When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
      3. (c)
        when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
    3. (3)
      When the Guest is a patient, etc. of specified infectious disease.
    4. (4)
      When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
    5. (5)
      When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Hotel Business Act.
    6. (6)
      When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
    7. (7)
      When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guestrooms of other Guests without permission, and who by doing the aforementioned disturb other Guests.
    8. (8)
      When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires) .
    9. (9)
      When a request for clarification of the items in Article 2, Paragraph 1 has been made, and those items have not been clarified by the deadline.
  2. 2.
    If the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services during the contractual period he/she has not received.

Explanation of Cancellation of Accommodation Contract

Article 7-2.

In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Registration

Article 8.

  • 1.
    The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    1. (1)
       Name, address, and contact information of the Guests (s);
    2. (2)
      Nationality and passport number for foreigners who do not have a domicile in Japan.
    3. (3)
      Other particulars deemed necessary by the Hotel.
  • 2.
    In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9.

  • 1.
    The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to the following 11:00a.m. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  • 2.
    The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    1. (1)
      Until 14:00 P.M. ・・・・・1/2 of room rate
    2. (2)
      After 14:00 P.M. ・・・・・・full room rate

Observance of Regulations Governing Lodging

Article 10.

Guests shall observe the regulations and rules of the Hotel in accordance with those stipulations governing lodging.

Service Hours

Article 11.

Hours of business at the main facilities in the hotel are indicated in the Directory in your room.

Payment of Accommodation Charges

Article 12.

  • 1.
    The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  • 2.
    Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  • 3.
    Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

Liabilities of the Hotel

Article 13.

  • 1.
    The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  • 2.
    In accordance with local fire regulations, hotel personnel preparedness, fire prevention systems and safety standards are tested annually by the fire department. The hotel is also covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

Handling When Unable to Provide Contracted Rooms

Article 14.

  • 1.
    The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  • 2.
    When arrangement of other accommodation cannot be made not with understanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Handling of Deposited Articles

Article 15.

  • 1.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  • 2.
    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or accident on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

Custody of Baggage and/or Belongings of the Guest

Article 16.

  • 1.
    When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  • 2.
    Should the guest leave baggage or personal belongings in the room after check out, the Hotel shall await instructions from the owner.  If no contact is made, we will handle the property in accordance with the laws and regulations concerning lost property and operational standards.  Valuables will be reported to the nearest police station within 7 days of discovery, and any other items will be disposed of after a period of 4 months has expired.
    However, if an article is unsuitable for storage, such as food, drinks, magazines, due to hygiene, safety, or for any other reasons, the Hotel may dispose of it the following day, regardless of the owner’s instructions.
  • 3.
    The Hotel’s liability in regard to the custody of Guests’ baggage and belongings in cases indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Liability of the Guest

Article 17.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

Changes to the Terms and Conditions

Article 18.

  • 1.
    These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • 2.
    Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

Addendum Table No.1 Billing Procedures
(Refer to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 12, Paragraph 1.)

For Lodging:
  1. 1.
    Room Charge
  2. 2.
    Service Charges (1×15%)
  3. 3.
    Consumption Tax
For Food and Beverages:
  1. 4.
    Food and Beverages
  2. 5.
    Service Charges (4×15%)
  3. 6.
    Consumption Tax
For Miscellaneous Charges:
  1. 7.
    Telephone, Facsimile
  2. 8.
    Laundry
  3. 9.
    Other miscellaneous charges
  4. 10.
    Consumption Tax
Note:
  • 1.
    Taxes indicated are subject to change in accordance with changes in the tax laws.

Addendum Table No.2 Cancellation Charges

Contracted Number of Guests Date of Notification of Cancellation of Contract
Individuals 1 to 9 Persons No Show Arrival Date 1 Day Prior to Arrival Date 3 Days Prior to Arrival Date 10 Days Prior to Arrival Date
100% 100% 80% 50% 20%
Contracted Number of Guests Date of Notification of Cancellation of Contract
No Show and Arrival Date 2 Days Prior to 1 Day 6 Days Prior to 3 Days 13 Days Prior to 7 Days 30 Days Prior to 14 Days
Groups Over 10 Persons Cancellation of whole reservation 100% 80% 50% 30% 10%
Cancellation of part of reservation 100% 50% 40% 20% 10%
Note:
  • 1.
    A cancellation charge shall be calculated from the day on which the Guest notifies the Hotel of the cancellation of the contract.
  • 2.
    The cancellation charge is a percentage of the basic accommodation fee (room charge) . However, in the case of accommodation packages with breakfast, etc., the published amount, hereinafter referred to as the package fee, will be the cancellation charge.
  • 3.
    In the event of a contract for consecutive accommodation by the same Guest, the basic accommodation charge (or package charge) on the first day shall be paid by the Guest as a penalty. In addition, if the number of contract days is shortened, the room charge for one day (first day) will be accepted as a penalty fee regardless of the number of days shortened.
  • 4.
    In addition, there may be penalties different from those set forth above for accommodation packages or specific groups planned by the hotel.

2024.4.1

House Regulations (KAMIKOCHI IMPERIAL HOTEL)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

1. GUESTROOMS

  • 1.
    Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
  • 2.
    While in your room, please do lock the room door, and be sure to use the door latch.
  • 3.
    Be sure to identify any callers keep the door latch on when opening the door. Please do not admit unknown visitors into your room. When in doubt, please contact the Front Desk.
  • 4.
    Do not smoke in places where there is a risk of fire (especially in bed) . Please smoke in designated areas only.
  • 5.
    Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
  • 6.
    Please do not hang clothing or laundry on guestroom lamp shades.
  • 7.
    Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
  • 8.
    Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guests will be billed for any damage they may cause to Hotel property. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows or in the verandah that will detract from the external appearance of the Hotel.
  • 9.
    Please refrain from inviting visitors to your guestroom in the evening.
  • 10.
    No one who has not fully registered as a Guest may lodge in the Hotel rooms.
  • 11.
     Minors cannot be accommodated without approval of their legal guardians or parents.

2. GUESTROOM KEY

  • 1.
    When leaving your room, please be sure to lock the door and bring your key with you. Also please leave your room key at the Front Desk when you go out from the Hotel
  • 2.
    When signing for bills at the restaurants, bars or other facilities, please show your room key or your guest booklet to the personnel on duty.
  • 3.
    Kindly return your guestroom key to the Front Desk upon check-out.

3. SETTLEMENT OF ACCOUNTS

  • 1.
    Please settle your bills at the Front Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
  • 2.
    The Hotel will accept payment in cash, or through designated credit cards, coupons, or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
  • 3.
    The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
  • 4.
    When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
  • 5.
    The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
  • 6.
    Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used.
  • 7.
    Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.

4. VALUABLES AND UNCLAIMED ARTICLES

  • 1.
     Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure, The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
  • 2.
    The Hotel cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
  • 3.
    The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
  • 4.
     Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
  • 5.
    The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.

Items checked in Storage: Six months

5. IMPERIAL CLUB MEMBERS

Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

6. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

  • 1.
    The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
  • 2.
    The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
  • 3.
     In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
  • 4.
    Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
  • 5.
    The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
  • 6.
    Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.

7. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

  1. (1)
    Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
  2. (2)
    Gunpowder, volatile oils or other explosives or inflammables;
  3. (3)
    Objects emitting a foul odor;
  4. (4)
    Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

ALSO, KINDLY REFRAIN FROM:

  1. (5)
    Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
  2. (6)
    Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
  3. (7)
    Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
  4. (8)
    Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
  5. (9)
    Kindly refrain from using mobile phones anywhere likely to disturb others.

8. PC Internet Usage Services

The Kamikochi Imperial offers use of the internet system, (Wi-Fi network) . When connecting to the Internet from guest rooms or in the Lobby, kindly comply with and agree to the following guidelines:

  1. (1)
    It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Al though our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The Hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
  2. (2)
    Depending on the Internet service of your provider, e-mail transmissions may be restricted.
  3. (3)
    PC Internet usage is the sole responsibility of the guest. The Hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
  4. (4)
    In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
  5. (5)
    If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
  • 1.
    The act of violating third parties’ or the hotel’s intellectual property rights;
  • 2.
    The act of violating the interests, privacy or photographic rights of the hotel;
  • 3.
    The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
  • 4.
    The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
  • 5.
    The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
  • 6.
    The act of corrupting public morals or damaging the reputation of the hotel in any way; and
  • 7.
    Any other act judged by the management of this hotel to be improper.

9. CHANGES TO THE HOUSE REGULATIONS

  • 1.
    These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  • 2.
    Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.

April 1, 2020

Imperial Hotel Internet Access Service User Agreement

Imperial Hotel, Ltd. (hereinafter referred to as the Hotel) offers this Internet Access Service (hereinafter referred to as the Service) under the specific condition that users will use the Service in full accordance with this Agreement.

Article 1 (Observance of Basic Rules)

Users are required to observe generally-accepted manners, morals and technical regulations when using the Internet.

Article 2 (Breach of Basic Rules)

When users cause problems or disadvantage a third party, interfere with services provided by the Hotel, or perform any other act that the Hotel considers inappropriate, the Hotel may prohibit such users access to both the Service and the facilities of the Hotel.

Article 3 (Conditions Governing Usage of the System)

Usage of this Service is limited to those users who agree in full with this Agreement.

Article 4 (User Responsibilities)

  • 1.
    The Hotel assumes no responsibility or liability for any delays, claims, losses or damages (including but not limited to loss of information, files or data) , direct or indirect, arising from or in relation to the use of the Service. Furthermore, a user who causes damage to a third party user shall be totally responsible for such damages and must settle all disputes with the concerned third party at the user’s expense, except in cases where damages are proven to be the fault of the Hotel.
  • 2.
    The Hotel retains the right to claim damages and requires the user to pay damages when the user has causeddamage to the Hotel due to any of the following breaches of this Agreement:
    • Transmission or writing-in of harmful computer programs;
    • Transmission or writing-in of a third party's information;
    • Usage of the Service for purposes other than the user's personal purposes; and
    • Any conduct that is illegal under Japanese law.

Article 5 (Service Changes)

If the Hotel deems it necessary, any changes in the operations or to the contents of the Service may be introduced without prior notice being given to the user.

Article 6 (Suspension of Service)

The Hotel may temporarily suspend the Service without prior notice to users when:

  • 1.
    Maintenance or upgrading activity is carried out on Service systems;
  • 2.
    Natural disaster, force majeure or other emergencies occur, or when there is imminent danger of such an emergency; and
  • 3.
    The Hotel deems it necessary to suspend the Service for reasons related to operation of the Service itself.

Article 7 (Governing laws)

The Service shall be operated and used in accordance with the laws of Japan.

Article 8 (Rule Changes)

  • 1.
    These Rules fall under the terms and conditions of Japan’s Civil Code. They shall be modified in accordance with the provisions of this Civil Code if found to be at variance with the interests of the user or there are reasonable grounds that require such a change.
  • 2.
    Changes to these Rules shall apply from the date specified at the time the revisions are published on theCompany's designated website.

Article 9 (Validity of this Agreement)

This Agreement comes into effect from 12:00 noon, Japan Standard Time, March 26th, 2020.

General Rules for the Use of Banquet Halls

The Imperial Hotel maintains General Rules for the Use of Banquet Halls formulated to prepare and cater for all kinds of banquets to the best interest and satisfaction of banquet hall patrons and their guests. The client is cordially requested to note and comply with the provisions of the Rules stipulated below when ordering our banquet services.

Article 1. Banquet Hours and Services

  • 1.
    Kindly make all necessary arrangements in advance with hotel staff, to assure that the use of the banquet hall and related services, including the preparation and removal of banquet facilities and supplies, will be completed within the predetermined span of time.
  • 2.
    Please comply with other rules of our hotel, enforced for the sake of more satisfactory utilization of our banquet services.
  • 3.
    Consequently, when the use of the banquet hall and related services exceed the agreed hours, additional charges will be required. However, there are occasions when we may not be able to comply with requests for an extension.

Article 2. Partial Payments

  • 1.
    Upon receipt of your reservations, we may request that you kindly make partial payment and specify the time for settlement of the remaining payments.
  • 2.
    The amount of said partial payment will be determined according to the specifics of your banquet.
  • 3.
    You shall make advance payment of the total estimated charges or the amount we specify by the day we specify.

Article 3. Terms of Payment

  • 1.
    Please note that the charge for the banquets (or the balance of the total charge less deposit or payment) must be settled within 20 days after the banquet, either by paying at the reception desk or by bank transfer.
  • 2.
    A surplus in the deposit or advance payment will be refunded within 20 days of the banquet date.

Article 4. Cancellation and Postponement Charges

When you cancel or postpone your reservation for your banquet, you will be requested to pay the following charge:

Date of Cancellation or Postponement Cancellation and Postponement Charges
180-121 days before the day of event 30% of the usual room charge
120-91 days before the day of event 50% of the usual room charge
90-61 days before the day of event 80% of the usual room charge
60-31 days before the day of event 50% of the estimated charges for all reserved banquet services
30-11 days before the day of event 70% of the estimated charges for all reserved banquet services
10-1 days before the day of event 80% of the estimated charges for all reserved banquet services
Day of event Total estimated charges for all reserved banquet services
  • *
    In addition to the above, we shall include in billing any actual expenses that may have been incurred prior to cancellation, including, without limitation, production costs.
  • *
    For “usual room charge”, refer to the Conference Room Charge on Room Charges for Banquet and Conferencerooms.
  • *
    For “estimated charges”, the most recent estimate will be applied.
  • *
    Depending on the purpose of the function, you may be requested to agree to a contract different from the above.
  • *
    Cancellation and postponement charges are set based on the possibility of a resale after a definite cancellation has been received.

Article 5. Number of Chargeable guests and Food allergies

Please notify hotel staff of the number of guests' meals and drinks required seven days before the banquet. All arrangements are completed after this time. Also, please notify our staff of the final, definite number of meals and drinks, not later than noon three business days (except Saturdays, Sundays and holidays or earlier, depending on the order) before the banquet. Even if the number of actual guests is smaller than the final definite number of meals and drinks, we will charge the estimated amount. When the number of attending guests exceeds the estimate, additional charges will be required.
In addition, we shall include in billing any actual expenses that have already been incurred at the time clients inform hotel staff of any changes to the order.
Please be sure to inform hotel staff by noon three days before the banquet of any food allergies.

  • *
    Food contamination may inadvertently occur during food preparation since a variety of foodstuffs are prepared in the same kitchen.

Article 6. Arrangements for Decorations and Entertainment

  • 1.
    We would recommend you to assign our hotel partner vendors for any decorations, flower arrangements, acoustics, lighting, entertainment, music, receptions, or any other equipment or services needed for your banquet.
  • 2.
    When clients assign a non-hotel partner vendor, kindly obtain the consent of the hotel in advance in order that arrangements may progress smoothly. In such cases, your vendors will be required to follow hotel policy in order to prevent damage to hotel property and to coordinate with other customers' schedules.
    ※cf. carrying items in-out, setting up signboards, decorations or entertainment equipment, etc.
    Moreover, if the hotel assumes the necessity for hotel staff to offer direct guidance to client assigned vendors, an additional attendant charge will be added.

Article 7. Damages

  • 1.
    We request that you and all persons assigned to cater your banquet, including any vendors directly appointed by you, take good care not to cause any damage to the buildings, structures, carpets, walls, ceilings furniture and fixtures of our hotel.
  • 2.
    Kindly note that in the event of any damage of any of the articles mentioned in the preceding article, you or any person assigned to cater for your banquet will be required to repair the damaged article or pay for the consequential damages.

Article 8. Policy on Use of Vendor

With prior consent of our hotel, the vendor you have directly appointed may also conduct arrangements for decorations and other requirements, provided that the hotel policy is followed as to the manner of bringing in and taking out of equipment or goods, the size of signboards, and method and location of installation.

Article 9. Prohibited

  • 1.
    Please refrain from any of the following, all of which are forbidden.
    1. (1)
      Possession of pet animals such as dogs, cats and birds;
    2. (2)
      Possession of inflammable or other dangerous substances;
    3. (3)
      Possession of malodorous substance;
    4. (4)
       Any conduct running counter to the laws, public order and custom or causing a nuisance to other guests of our hotel;
    5. (5)
      Entertainment that causes loud noise and/or vibrations;
    6. (6)
      Relocation of fixtures;
    7. (7)
      Use of the banquet hall for any other purpose than that specified and agreed upon in making the reservation;
    8. (8)
      Any other act forbidden by law and other regulations;
    9. (9)
       If an attendee at a banquet, etc., shows signs of a contagious disease, which may adversely affect the health of others, we may refuse the use of our facilities.
  • 2.
    If a customer wishes to attend a banquet, etc., and falls under the below-mentioned (1,2,3) forbidden categories; we will cancel such application, even if the applicant has already provisionally received permission or further seeks to make application for the use of our facilities. Kindly note all of the following are forbidden.
    1. 1.
      Applications from organized crime syndicates;
    2. 2.
      Applications from extremist groups,
    3. 3.
      Applications from anti-social groups.

Should a representative person make application on behalf of any forbidden group, as designated by the Prefectural Public Safety pursuant to the Act on Prevention of Unjust Acts, by Organized Crime Group Members or any other anti-social groups (enacted March 1, 1992) we may refuse to accept it.

  1. 3.
    If the Hotel determines that there is a substantial risk of inconvenience or annoyance to other guests or neighboring areas due to protests, harassment, etc., at the implementation of your banquet or any other event, your application for a reservation will be refused.

Article 10. Cancellation of Reservation

Should any of the followings occur, we may cancel your reservation.

  1. (1)
    Customers or guests attending banquets, etc. (1 through 9) who contravene or who threaten to contravene the terms of this Agreement, and in particular the following Nos. 2 & 3.
  2. (2)
    Application fee: please note that if you fail to make advance payment, or partial payment, by the specified cut-off date, we may cancel your reservation, and request that you pay a sum equivalent to the losses that we incur in the event of such cancellation. If an incident relating to the preceding article (9) forbidden acts occurs, which results in cancellation of the reservation for the banquet, etc., again you may be required to pay for any damages.
  3. (3)
    An act of God: when a banquet hall is rendered unavailable due to natural disaster or to any other reason beyond our control, in no event shall we be liable for any damages due to such a cancellation.

Article 11. Others

  1. (1)
    Kindly be advised that in the event of a natural disaster or other emergency related to the safety of guests and customers, we may make an emergency broadcast during a banquet.
  2. (2)
    In the Uchisaiwaicho district of Chiyoda-ku, where the Imperial Hotel Tokyo is located, a redevelopment project is ongoing, including a plan to renew our buildings. During this construction period, noise, vibration, and road restrictions may occur temporarily. We would appreciate your kind understanding in this regard.

Article 12. Validity of this Agreement

In the event of changes, revisions or any other relevant modification with respect to this Agreement, we confirm that we have agreed to the contents of this Agreement and obtained in advance in writing or by e-mail the consent of the other party.

Article 13. Changes to the Terms

  • 1.
    These Terms fall under the terms and conditions of the Civil Code of Japan. Each of these Terms shall be amended in accordance with the provisions of the Civil Code if there are reasonable grounds that conform to the general interests of the customer.
  • 2.
    Changes to these Terms will apply from the date of effect specified at the time of publication by posting the contents of the revised provisions on the Company's designated website. In the event of any such change to these Terms, the customer will be notified in writing or by e-mail of the relevant changes.

General Rules for the Use of Catering Service

The Imperial Hotel maintains General Rules for the Use of Catering Service formulated to prepare and cater for all kinds of banquets to the best interest and satisfaction of catering service patrons and their guests. The client is cordially requested to note and comply with the provisions of the Rules stipulated below when ordering our banquet services.

Article 1. Banquet Hours and Services

  • 1.
    Kindly make all necessary arrangements in advance with hotel staff, to assure that the use of the catering service and related services, including the preparation and removal of banquet facilities and supplies, will be completed within the predetermined span of time.
  • 2.
    Please comply with other rules of our hotel, enforced for the sake of more satisfactory utilization of our banquet services.
  • 3.
    Consequently, when the use of the catering service and related services exceed the agreed hours, additional charges will be required. However, there are occasions when we may not be able to comply with requests for an extension.

Article 2. Partial Payments

  • 1.
    Upon receipt of your reservations, we may request that you kindly make partial payment and specify the time for settlement of the remaining payments.
  • 2.
    The amount of said partial payment will be determined according to the specifics of your banquet.
  • 3.
    You shall make advance payment of the total estimated charges or the amount we specify by the day we specify.

Article 3. Terms of Payment

  • 1.
    Please note that the charge for the banquets (or the balance of the total charge less deposit or payment) must be settled within 20 days after the banquet, either by paying at the reception desk or by bank transfer.
  • 2.
    A surplus in the deposit or advance payment will be refunded within 20 days of the banquet date.

Article 4. Cancellation and Postponement Charges

When you cancel or postpone your reservation for your banquet, you will be requested to pay the following charge:

Date of Cancellation or Postponement Cancellation and Postponement Charges
Contract date to 31 days before the day of event 10% of the estimated charges for all reserved banquet services
30-11 days before the day of event 50% of the estimated charges for all reserved banquet services
10-1 days before the day of event 80% of the estimated charges for all reserved banquet services
Day of event Total estimated charges for all reserved banquet services
  • *
    In addition to the above, we shall include in billing any actual expenses that may have been incurred prior to cancellation, including, without limitation, production costs.
  • *
    For “usual room charge”, refer to the Conference Room Charge on Room Charges for Banquet and Conferencerooms.
  • *
    For “estimated charges”, the most recent estimate will be applied.
  • *
    Depending on the purpose of the function, you may be requested to agree to a contract different from the above.
  • *
    Cancellation and postponement charges are set based on the possibility of a resale after a definite cancellation has been received.

Article 5. Number of Chargeable guests and Food allergies

Please notify hotel staff of the number of guests' meals and drinks required seven days before the banquet. All arrangements are completed after this time. Also, please notify our staff of the final, definite number of meals and drinks, not later than noon three business days (except Saturdays, Sundays and holidays or earlier, depending on the order) before the banquet. Even if the number of actual guests is smaller than the final definite number of meals and drinks, we will charge the estimated amount. When the number of attending guests exceeds the estimate, additional charges will be required.
In addition, we shall include in billing any actual expenses that have already been incurred at the time clients inform hotel staff of any changes to the order.
Please be sure to inform hotel staff by noon three days before the banquet of any food allergies.

  • *
    Food contamination may inadvertently occur during food preparation since a variety of foodstuffs are prepared in the same kitchen.

Article 6. Damages

  • 1.
    We request that you and all persons assigned to cater your banquet, including any vendors directly appointed by you, take good care not to cause any damage to the fixtures of our hotel.
  • 2.
    Kindly note that in the event of any damage of any of the articles mentioned in the preceding article, you or any person assigned to cater for your banquet will be required to repair the damaged article or pay for the consequential damages.

Article 7. Prohibited

  • 1.
    Our catering service is subject to the serving of meals prepared by our kitchen staff. Orders for us to provide service personnel only are generally not accepted.
  • 2.
    If a customer wishes to attend a banquet, etc., and falls under the below-mentioned (1,2,3) forbidden categories; we will cancel such application, even if the applicant has already provisionally received permission or further seeks to make application for the use of our facilities. Kindly note all of the following are forbidden.
    1. 1.
      Applications from organized crime syndicates;
    2. 2.Applications from extremist groups,
    3. 3.
      Applications from anti-social groups.

Should a representative person make application on behalf of any forbidden group, as designated by the Prefectural Public Safety pursuant to the Act on Prevention of Unjust Acts, by Organized Crime Group Members or any other anti-social groups (enacted March 1, 1992) we may refuse to accept it.

  1. 3.
    If the Hotel determines that there is a substantial risk of inconvenience or annoyance to other guests or neighboring areas due to protests, harassment, etc., at the implementation of your banquet or any other event, your application for a reservation will be refused.

Article 8. Cancellation of Reservation

Should any of the followings occur, we may cancel your reservation.

  1. (1)
    Customers or guests attending banquets, etc. (1 through 9) who contravene or who threaten to contravene the terms of this Agreement, and in particular the following Nos. 2 & 3.
  2. (2)
    Application fee: please note that if you fail to make advance payment, or partial payment, by the specified cut-off date, we may cancel your reservation, and request that you pay a sum equivalent to the losses that we incur in the event of such cancellation. If an incident relating to the preceding article (9) forbidden acts occurs, which results in cancellation of the reservation for the banquet, etc., again you may be required to pay for any damages.
  3. (3)
    An act of God: when a banquet hall is rendered unavailable due to natural disaster or to any other reason beyond our control, in no event shall we be liable for any damages due to such a cancellation.

Article 9. Validity of this Agreement

In the event of changes, revisions or any other relevant modification with respect to this Agreement, we confirm that we have agreed to the contents of this Agreement and obtained in advance in writing or by e-mail the consent of the other party.

Article 10. Changes to the Terms

  • 1.
    These Terms fall under the terms and conditions of the Civil Code of Japan. Each of these Terms shall be amended in accordance with the provisions of the Civil Code if there are reasonable grounds that conform to the general interests of the customer.
  • 2.
    Changes to these Terms will apply from the date of effect specified at the time of publication by posting the contents of the revised provisions on the Company's designated website. In the event of any such change to these Terms, the customer will be notified in writing or by e-mail of the relevant changes.

Terms and Conditions for Serviced Apartment Contracts (IMPERIAL HOTEL, TOKYO)

Scope of Application

Article 1.

  • 1.
    Serviced Apartment Contracts and related agreements to be entered into between the Facility and the Guest shall be subject to these Terms and Conditions and any particulars not provided herein shall be governed by the laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter ) and/or generally accepted practices of Japan.
  • 2.
    In the cases when the Facility has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.
  • 3.
    In cases when a corporation, as a party, enters into a Serviced Apartment Contract and related agreements with the Facility, the following provisions shall apply to each individual who uses the guest room under the Serviced Apartment Contract, in addition to the corporation, unless otherwise specified.

Application for Serviced Apartment Contracts

Article 2.

  • 1.
    A Guest who intends to make an application for a Serviced Apartment Contract with the Facility shall notify the Facility of the following information:
    1. (1)
      Names of the Guest(s);
    2. (2)
      Period of service and estimated time of arrival on the date of commencement of the period of service;
    3. (3)
      Service Use Charges (based, in principle, on the Basic Service Use Charges listed in the Addendum Table No.1);
    4. (4)
      Number of Guests;
    5. (5)
      Payment method of Service Use Charges;
    6. (6)
       Contact information;
    7. (7)
      (In the case of an application by a corporation) Information regarding the corporation; and
    8. (8)
       Other information deemed necessary by the Facility.
  • 2.
    In cases when the Guest requests, during his/her use of the Facility, an extension of the period of service use beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Serviced Apartment Contract at the time such request is made.

Conclusion of Serviced Apartment Contracts, etc.

Article 3.

  • 1.
    A Serviced Apartment Contract shall be deemed to have been concluded when the Facility has duly accepted the application as stipulated in Paragraph 1 of the preceding Article. If an application for a new Serviced Apartment Contract is deemed to be made pursuant to Paragraph 2 of the preceding Article, the new Serviced Apartment Contract shall be concluded upon acceptance of such application by the Facility. However, this shall not apply when the Facility proves that it did not accept the application.
  • 2.
    When a Serviced Apartment Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest shall be required to pay the amount equivalent to the total amount of the Service Use Charges and the taxes thereon during the period of service use or the amount specified by the Facility as a deposit by the date specified by the Facility.
  • 3.
    The deposit shall be first used for the Total Service Use Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the damages under Article 22 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Service Use Charges as stated in Article 16.
  • 4.
    When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Facility shall treat the Serviced Apartment Contract as invalid. However, this shall apply only in cases where the Guest is so notified by the Facility when the payment date of the deposit is specified.

Special Contracts That Do Not Require Deposits

  • 1.
    Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Facility may enter into a special contract that does not require the payment of the deposit stipulated in the same Paragraph at the time of concluding the Contract.
  • 2.
    In cases when the Facility does not require the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or does not specify the date of payment of the deposit at the time of accepting the application for a Serviced Apartment Contract, the Facility shall be deemed to have accepted a special contract prescribed in the preceding Paragraph.

Request for cooperation in infection control measures at facilities

Article 4-2.

The Facility may request cooperation from the person who intends to stay at the Facility in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Refusal of Serviced Apartment Contracts

Article 5.

  1. 1.
    The Facility may not accept the conclusion of a Serviced Apartment Contract in any of the following circumstances. However, this paragraph does not mean that the facility may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the application for use does not conform to the provisions of these Terms and Conditions;
    2. (2)
      When the Facility is fully booked and no guest room is available;
    3. (3)
      When the Guest seeking to use the Facility is deemed liable to conduct and/or has conducted himself/herself in a manner that will violate laws, the public order or good morals in regard to his/her use;
    4. (4)
      When the Guest seeking to use the Facility is considered to correspond to any one or more of the following groups or organizations described in (a) to (c) below;
      1. (a)
        An organized crime group stipulated in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an “Organized Crime Group”), a member of an Organized Crime Group stipulated by Article 2, Item 6 of the same Act (hereinafter referred to as a “Member of an Organized Crime Group”), an associate member of an Organized Crime Group or a person related to an Organized Crime Group or other anti-social forces;
      2. (b)
        A corporation or other organization whose business activities are controlled by an Organized Crime Group or a Member of an Organized Crime Group; or
      3. (c)
        A corporation any of whose officers is a Member of an Organized Crime Group;
    5. (5)
      When a person who intends to stay at this facility is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
    6. (6)
      When the Guest seeking to use the Facility uses violence, intimidation, extortion, makes intimidating unjust demands or burdens the Facility or our staff members (employees or other members) to an unreasonable extent, or is deemed to have conducted any of these acts in the past; (Excluding cases where the person seeking facility requests the removal of social barriers pursuant to the provisions of Article7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities" ) on Promotion of Elimination of Discrimination on the Basis of Disability.).
    7. (7)
      When the person who intends to stay in the Facility has repeatedly made a request to the Facility as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may s eriously impede the provision of accommodation-related services to other guests.
    8. (8)
      When the Facility is unavailable due to natural calamities, dysfunction of the Facility and/or other unavoidable causes;
    9. (9)
      When it is deemed that the Guest seeking to use the Facility is likely to cause extreme nuisance to other Guests or hotel guests due to inebriation or other reasons (in accordance with the provisions of Article 5 of the Ordinance for Enforcement of the Hotel Business Act of Tokyo), or
    10. (10)
      When the Guest seeking to use the Facility is verbally abusive or disruptive in a fashion likely to disturb other Guests or hotel guests (pursuant to the provisions of Article 5 of the Ordinance for Enforcement of the Hotel Business Act of Tokyo).

Explanation of refusal to conclude a contract of Serviced Apartment

Article 5-2.

The person who intends to stay may request the Facility to explain the reasons for its refusal to enter into a contract of serviced apartment in accordance with the preceding article.

Right to Cancel Serviced Apartment Contracts by the Guest

Article 6.

  • 1.
    The Guest is entitled to cancel the Serviced Apartment Contract by so notifying the Facility
  • 2.
    n cases when the Guest cancels the Serviced Apartment Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Facility requests the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest cancels the Serviced Apartment Contract before the payment of the deposit), the Guest shall pay cancellation charges as listed in Addendum Table No.2. However, in cases when a special contract as prescribed in Paragraph 1 of Article 4 is concluded, the same shall apply only when the Guest has been informed of his/her obligation to pay the cancellation charges
  • 3.
    In cases when the Guest cancels a reservation after he/she makes the reservation as prescribed by the Facility and the Facility accepts it, which concludes a Serviced Apartment Contract, the Guest shall pay cancellation charges based on the number of days until the commencement date of the period of service use pursuant to Paragraphs 1 and 2.
  • 4.
    Guests with confirmed reservations who have not arrived at the Facility by 8:00 p.m. on the first evening of their reservation are subject to cancelled bookings at the discretion of the Facility. Guests who have informed the Facility of their estimated late arrival on the first day of their reservation and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Facility.

Right to Cancel Serviced Apartment Contracts by the Facility

Article 7.

  1. 1.
    The Facility may cancel the Serviced Apartment Contract under any of the following circumstances. However, this paragraph does not mean that this facility may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
    1. (1)
      When the Guest is deemed liable to conduct and/or has conducted himself in a manner that contravenes the laws, the public order or good morals in regard to his/her use;
    2. (2)
      When the Guest is clearly considered to correspond to any one or more of the groups or organizations described in (a) to (c) below:
      1. (a)
        An Organized Crime Group, a Member of an Organized Crime Group, an associate member of an Organized Crime Group or a person related to an Organized Crime Group or other anti-social forces;
      2. (b)
        A corporation or other organization whose business activities are controlled by an Organized Crime Group or a Member of an Organized Crime Group; or
      3. (c)
        A corporation any of whose officers is a Member of an Organized Crime Group;
    3. (3)
      When the Guest is a patient, etc. of specified infectious disease.
    4. (4)
      When the Guest uses violence, intimidation, extortion, makes intimidating unjust demand or burdens the Facility or our staff members (employees or other members) to an unreasonable extent, or is deemed to have conducted any of these acts in the past (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
    5. (5)
      When the Guest repeatedly makes a request to this facility that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Hotel Business Act.
    6. (6)
      When the Facility is unavailable due to natural calamities and/or other force majeure events;/div>
    7. (7)
      When it is deemed that the Guest is likely to cause extreme nuisance to other Guests or hotel guests due to inebriation or other reasons (in accordance with the provisions of Article 5 of the Ordinance for Enforcement of the Hotel Business Act of Tokyo);
    8. (8)
      When the Guest is verbally abusive or disruptive in a fashion likely to disturb other Guests or hotel guests (pursuant to the provisions of Article 5 of the Ordinance for Enforcement of the Hotel Business Act of Tokyo);
    9. (9)
      When the Guest does not observe the rules on prohibited acts such as smoking in guest rooms, discarding cigarette butts, use of fire, causing mischief to the fire-fighting facilities and other prohibitions enumerated in the Regulations stipulated by the Facility (restricted to those necessary for fire prevention);
    10. (10)
      When the Guest provides any false information in his/her registration pursuant to Article 8; and
    11. (11)
      When the Guest does not perform his/her obligations set forth in the Serviced Apartment Contract (including the Regulations).
  2. 2.
    After the Guest makes a reservation as prescribed by the Facility and a Serviced Apartment Contract is concluded with the acceptance of it by the Facility, if the Guest fails to register as prescribed in Article 8, Paragraph 1 by the date of commencement of his/her period of service use, the Facility may immediately cancel the Serviced Apartment Contract.
  3. 3.
    In cases when the Facility cancels the Serviced Apartment Contract in accordance with the preceding Paragraph, the Facility shall not be entitled to charge the Guest for any services that he/she has not received.

Explanation of Cancellation of Serviced Apartment Contract

Article 7-2.

In the event that the Facility cancels the serviced apartment contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Registration

Article 8.

  • 1.
    The Guest shall register the following information on the day of service use:
    1. (1)
      Name, address, and contact information of the Guest(s);
    2. (2)
       Identity card with a face photo issued by a public agency;
    3. (3)
      Nationality and passport number for foreigners who do not have a domicile in Japan.
    4. (4)
      Other particulars deemed necessary by the Facility.
  • 2.
    Unless otherwise approved by the Facility, the Serviced Apartment Contract shall not be concluded until the registration in the preceding Paragraph is completed. However, this shall not apply if the Guest makes a reservation as prescribed by the Facility and the Facility has accepted such reservation.
  • 3.
    If the Facility finds any false information in the registration prescribed in Paragraph 1, the Serviced Apartment Contract shall not be executed.
  • 4.
    In cases when the Guest intends to pay for his/her Service Use Charges prescribed in Article 16 by any means other than Japanese currency, such as coupons or credit cards, these payment methods should be indicated by the Guest in advance at the time of registration prescribed in Paragraph 1.
  • 5.
    The Guest shall notify the Facility of any change that occurs during the period of use with respect to the information listed in Paragraph 1 or the payment methods presented pursuant to Paragraph 4. Provided, however, that the matters set forth in Paragraph 1, Item 1 may be subject to change during the period of use only if the Guest uses the Facility based on an application by a corporation, and such change shall be notified to the Facility in advance to obtain our approval. Any damage caused to the Facility due to the Guest's failure to notify such change shall be borne by the Guest.

Occupancy Hours of Guest Rooms

Article 9.

  • 1.
    The Guest is entitled to occupy the contracted guest room of the Facility from 2:00 p.m. on the date of commencement of the period of use of property until 12:00 p.m. (noon) on the date of expiration of the period of use of property except as otherwise permitted by the Facility.
  • 2.
    The Serviced Apartment Contract shall immediately be terminated upon the end of the time period of use of the property as set forth in the preceding Paragraph.
  • 3.
    The Facility may, notwithstanding each provision prescribed in the preceding Paragraph, permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    1. (1)
      Up to 3 hours: one third of the Service Use Charge;
    2. (2)
      Up to 6 hours: one half of the Service Use Charge; and
    3. (3)
      If more than 6 hours: Service Use Charge in full.

Delay Damages

Article 10.

If the Guest causes a delay in making the payment for Service Use Charges or other fees or for performance of any other obligations under the Serviced Apartment Contract, the Guest shall be liable to pay to the Facility interest at the rate of 14% per annum (prorated on a 365 day basis) on the amount of the delayed payment.

Mode of Use, etc.

Article 11.

  • 1.
    When using the Facility, the Guest shall not:
    1. (1)Change the original state of the Facility by moving the furnishings in the guest room, or by installing interior decorations or remodeling the guest room without permission from the Facility;
    2. (2)
      Take out small articles from the guest room outside the guest room;
    3. (3)
      Place things that impair the appearance of the Facility on the window side or in other places that can be seen by other guests, etc.; or
    4. (4)
      Allow any person other than the guests registered based on Article 8, Paragraph 1 to use the guest room.
  • 2.
    In addition to the provisions of the preceding Paragraph, when using the Facility, the Guest shall comply with the Regulations and other rules stipulated by the Facility and posted or installed in the Facility.
  • 3.
    In the event of loss or damage to equipment or any other damage to the Facility due to any act in violation of the preceding two Paragraphs, the Facility may request compensation for such damage from the Guest.

Guest's Obligation to Notify

Article 12.

  • 1.
    If any of the following occurs, the Guest shall immediately notify the Facility:
    1. (1)
      When the Guest is scheduled to be absent from the guest room for three (3) or more consecutive days during the period of use; or
    2. (2)
      When the Guest has lost the guest room key (card key).
  • 2.
    If the Guest fails to notify the Facility in accordance with the preceding Paragraph, the Guest may be asked to pay as a penalty the amount equivalent to seven (7) days of the Service Use Charges (or the amount of damage suffered by the Facility due to a failure to give such notice if it exceeds the same amount).

Service Hours

Article 13.

  • 1.
    Business Hours for the provision of the main services in the Facility are indicated as follows. The business hours of other services which are not listed below will be informed to the Guest by a pamphlet provided in the guest room or through notices posted in the Facility.
    1. (1)
      Service Hours of Service Attendant, etc.
      Access Hours: Main Entrance only is open 24 hours.
      Service Attendant: 24 hours
    2. (2)
      Food, Beverage Facility Service Hours
      Breakfast: 6:00 a.m. to 11:00 a.m.
      Lunch: 11:30 a.m. to 2:30 p.m.
      Dinner: 5:30 p.m. to 10:00 p.m.
    3. (3)
      Other Facilities:
      Bars and Lounges: 9:00 a.m. to midnight
      Room Service: 24 hours
  • 2.
    1. The hours listed above are subject to temporary changes without notice.

No Unauthorized Use of Guest Rooms

Article 14.

  • 1.
    If the Guest has not used the guest room for three (3) or more days without any notice to the Facility pursuant to Article 12, and the guest room remains unused even after two (2) days from the day when the Facility becomes aware of the fact, the Serviced Apartment Contract shall be terminated as of the same date, and the Guest shall be liable to pay to the Facility as damages, an amount equivalent to the Service Use Charges for the period up to the last day of the period of service use.
  • 2.
    Notwithstanding the provisions of the preceding Paragraph, if it is discovered that the Guest has not used the guest room for three (3) or more days without notice to the Facility pursuant to Article 12 and it is deemed that the Guest is unlikely to use the guest room, the Facility may immediately terminate the Serviced Apartment Contract. In such a case, the Guest shall be liable to pay to the Facility as damages, an amount equivalent to the Service Use Charges for the period up to the last day of the period of service use.

Entry

Article 15.

  • 1.
    The Facility or a person designated by the Facility (hereinafter collectively referred to as a "Person Associated with the Facility") may enter the guest room and provide housekeeping and other prescribed services without prior notice to the Guest.
  • 2.
    In addition to the cases set forth in the preceding Paragraph, a Person Associated with the Facility may enter the guest room and take necessary measures without prior notice to the Guest, if it is necessary for building management purposes such as inspection, cleaning, or repair of the guest room equipment, or if it is necessary for security purposes such as prevention of crime.
  • 3.
    In the case of each of the preceding Paragraphs, the Guest and individuals accompanying him/her shall cooperate with the entry of Persons Associated with the Facility and the necessary measures. In the event of noise, vibration, or any other disturbance caused by the entry of any Persons Associated with the Facility for the necessary measures, the Guest and his/her accompanying individuals may not make any claim against the Facility, regardless of the nature of the claim, such as a nuisance charge, compensation for damages, or reduction of Service Use Charges, etc.
  • 4.
    The Guest shall pay for any damage (including damage caused to the Facility) arising from the failure of the Guest or his/her accompanying individuals to cooperate as prescribed in Paragraph 3.

Payment of Service Use Charges

Article 16.

  • 1.
    The breakdown and method of calculation of the Service Use Charges, etc., that the Guest shall pay are as listed in Addendum Table No.1.
  • 2.
    Service Use Charges, etc., as stated in the preceding Paragraph, shall be paid in Japanese currency or by any means other than Japanese currency, such as coupons or credit cards as approved by the Facility at the designated place of the Facility upon arrival of the Guest or upon request by the Facility. In the event that the Guest does not make a payment during the period of service use despite the Facility's request; the Facility reserves the right to terminate the Serviced Apartment Contract and request the Guest to vacate the guest room.
  • 3.
    The Guest shall pay Service Use Charges even if the Guest voluntarily does not utilize the guest room provided for him/her by the Facility and which remains at his/her disposal.

Liabilities of the Facility

Article 17.

  • 1.
    The Facility shall compensate the Guest for any damage that the Facility has caused to the Guest due to their nonfulfillment of the Serviced Apartment Contract and/or related agreements. However, this shall not apply in cases when such damage has been caused due to reasons for which the Facility is not liable.
  • 2.
    Although the Facility regularly conducts inspections of properties under fire prevention measures pursuant to the Fire Service Act, the Facility is also covered by Hotel Liability Insurance in order to deal with unexpected fires and/or other disasters.

Procedure When Unable to Provide Contracted Guest Rooms

Article 18.

  • 1.
    The Facility shall, when unable to provide or continue to provide contracted guest rooms to the Guest, arrange other guest rooms of the same standard for the Guest insofar as practical. If the Facility offers another guest room for service use on equivalent terms and conditions, the Guest shall accept such offer and the subject of the Serviced Apartment Contract shall automatically be changed to such guest room, and it shall be deemed that the guest room has been provided under the Serviced Apartment Contract.
  • 2.
    Notwithstanding the provisions of the preceding Paragraph, when the Facility is unable to arrange for another guest room, the Facility shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to damages. However, when the Facility is unable to provide another guest room due to causes for which the Facility is not liable, the Facility shall not compensate the Guest.
     

Handling of Deposited Articles

Article 19.

  • 1.
    The Guest shall be responsible for the safekeeping of any goods, cash or valuables brought by the Guest. Even in the case that the Guest wishes to deposit his/her belongings, cash or valuables with the Facility, the Guests are generally not allowed to do so. The Guest should keep them at his/her own risk by other means, such as making another Serviced Apartment Contract of another guest room to store them in.
  • 2.
    The Facility shall not be responsible for any loss or damage of goods, cash or valuables brought by the Guests, except in case where such loss or damage was caused by the Facility members intentionally or due to sheer negligence.

Custody of Baggage and/or Belongings, etc., of the Guest

Article 20.

  • 1.
    When the baggage of the Guest is brought into the Facility before his/her arrival, the Facility shall be liable to keep it only in cases when the Facility has agreed to do so before his/her arrival. The baggage shall be handed over to the Guest at the time of his/her check-in.
  • 2.
    Should the guest leave baggage or personal belongings in the room after check out, the Facility shall await instructions from the owner. If no contact is made, we will handle the property in accordance with the laws and regulations concerning lost property and operational standards. Valuables will be reported to the nearest police station within 7 days of discovery, and any other items will be disposed of after a period of 4 months has expired.However, if an article is unsuitable for storage, such as food, drinks, magazines, due to hygiene, safety, or for any other reasons, the Facility may dispose of it the following day, regardless of the owner’s instructions.
  • 3.
    The Facility's liability in regard to the custody of Guests’ baggage and belongings in cases indicated in the preceding two Paragraphs shall be as follows:
    1. (1)
      In the case of Paragraph 1: In the event of loss or damage to articles, cash or valuables deposited with the Facility, the Facility will compensate for the damage, except in cases of force majeure events. However, in the case of cash or valuables, if the Facility requests a declaration of the type and value of the item and the Guest fails to do so, the compensation by the Facility will be limited to 300,000 yen.
    2. (2)
      In the case of Paragraph 2: The Facility will not be liable for any damage caused to the Guest with respect to the Guest's baggage or belongings, etc., that have been taken to the police station, disposed of or destroyed in accordance with Paragraph 2. In addition, with regard to articles, cash or valuables stored by the Facility in accordance with Paragraph 2, the Facility will compensate for the loss or damage caused intentionally or by negligence of the Facility. However, if the Guest fails to declare the type and price of items in advance, the compensation for damage of such items by the Facility will be limited to 300,000 yen, except where such damage was caused intentionally or by gross negligence of the Facility.
  • 4.
    In the event that a guest fails to remove furniture, electrical appliances, or other items in the room at the end of the period of use that are not considered to have been forgotten, the Facility shall deem the guest to have relinquished his/her ownership rights to the items left behind and may remove and dispose of them at its discretion. The Facility shall not be liable for any damages incurred by the user as a result of such removal and disposal. The Facility may charge the user for the cost of removing and disposing of any leftover items.

Liability with Regard to Parking

Article 21.

The Facility shall not be liable for the custody of the vehicle of a Guest when the Guest utilizes the parking lot within the premises of the Facility, as it shall be regarded that the Facility simply offers the space for parking irrespective of whether the key of the vehicle has been deposited with the Facility or not. However, the Facility shall compensate the Guest for any damage caused due to the willful misconduct or negligence on the part of the Facility in regard to the management of the parking lot.

Liability of the Guest

Article 22.

  • 1.
    The Guest shall compensate the Facility for the damage caused due to the willful misconduct or negligence on the part of the Guest.
  • 2.
    If evidence of smoking or cigarette butts are found in a non-smoking guest room, 50,000 yen will be charged as the cost of deodorizing the guest room and restoring it to its original condition (the actual cost will be charged if it exceeds 50,000 yen).

Nature of Rights

Article 23.

  • 1.
    The Serviced Apartment Contract entered into by the Facility with the Guest, and any agreements related thereto, are accommodation agreements and not lease agreements. Even if the Guest uses the Facility for a long period of time, no rights of lease, rights under the Act on Land and Building Leases or other legal rights relating to residence shall arise. The Guest shall not conduct any act of using the address of the Facility as his/her address on his/her certificate of residence, register it as the address of a corporation, or any other act of using it as his/her own address or an address of a third party.
  • 2.
    Although the Facility provides various services for the Guest’s stay, the Facility cannot provide the Guest with assistance, help, or other medical and welfare-related services necessary for the Guest’s daily life.

Changes to these Terms and Conditions

Article 24.

  • 1.
    These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”), and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the guests or necessary for a reasonable purpose.
  • 2.
    Changes to these Terms and Conditions shall be made by posting the changes on the Facility's own website and shall apply from the effective date decided at the time of posting. In the event of any changes to these Terms and Conditions, a document, tablet terminal or another electronic device stating such changes will be available in the guest room.

December 1, 2023

Addendum Table No.1: Billing Procedures
(Refer to Article 2, Paragraph 1, Article 9, Paragraph 3, and Article 16, Paragraph 2.)

Amounts payable by the Guest

For Service Use Charge:
  1. 1.
    Basic Service Use Charge
  2. 2.
    Service Charge (1×15%)
  3. 3.
    Accommodation Tax
    Not applicable when the total amount of Service Use Charge and Service Charge (1+2) per person per night is under ¥10,000.
    ¥100 per night when the total amount of Service Use Charge and Service Charge is ¥10,000 or more but under ¥15,000.
    ¥200 per night when the total amount of Service Use Charge and Service Charge is ¥15,000 or more.
  4. 4.
    Consumption Tax
For Food and Beverages:
  1. 5.
    Food and Beverages
  2. 6.
    Service Charges (5×15%)
  3. 7.
    Consumption Tax
For Miscellaneous Charges:
  1. 8.
    Telephone, telegram, facsimile
  2. 9.
    CATV
  3. 10.
    Laundry
  4. 11.
    Other miscellaneous charges
  5. 12.
    Consumption Tax
  6. 13.
    Deposit according to the length of stay *Please refer to Note 6 below.
Note:
  • 1.
    The accommodation tax and consumption tax indicated above are subject to change in accordance with any changes in the tax laws and ordinances.
  • 2.
    The receipt for service use will indicate the accommodation tax as "Accommodation Tax" and the consumption tax as "Consumption Tax"
  • 3.
    Prices are exclusive of accommodation tax.
  • 4.
    Accommodation Tax is not levied on parties who do not use guest rooms for staying purposes when accordingly confirmed by the Facility.
  • 5.
    Accommodation Tax is levied in accordance with Tokyo Metropolitan Government legislation.
  • 6.
    If the contract period is for 30 or more nights, a one-month's accommodation charge will be charged as a deposit. The deposit will be refunded at the time of check-out after deducting the charges for the service use of the Facility and any damage or other expenses caused to the Facility, if any (except in the cases specified in Addendum Table 2, Note 4)

Addendum Table No.2: Cancellation Charges
(Refer to Article 6, Paragraph 2.)

Date of Notification of Cancellation of Contract

No Show Arrival Date 1 Day Prior to Arrival Date 2 to 5 Days Prior to Arrival Date 6 to 10 Days Prior to Arrival Date 11 to 15 Days Prior to Arrival Date 16 to 30 Days Prior to Arrival Date
100% 100% 80% 50% 30% 20% 10%
Note:
  • 1.
    In cases when the Guest cancels a reservation after he/she makes the reservation as prescribed by the Facility and a Serviced Apartment Contract is concluded between the Guest and the Facility, the cancellation charge will be calculated from the date on which the Facility receives a notice of cancellation from the Guest.
  • 2.
    The percentages signify the cancellation charge percentage of the basic Service Use Charge (guest room usage charge). However, for packages with options such as breakfast, the posted amount (hereinafter referred to as the "Package Price") will be collected as a cancellation charge.
  • 3.
    If the number of days of service use is reduced, either before or during the period of service use, the cancellation charge will be charged for the reduced period in accordance with the above rate.
  • 4.
    If the Guest checks out in less than the minimum number of days specified by the Facility, or during the period of service use at the monthly rate specified by the Facility, the Guest will also be required to pay an amount equivalent to the full charge for the entire period which includes the period after the Guest checks out and chooses not to actually use the Facility, except in cases where the Facility finds it necessary to exempt the Guest from charges or refund his/her deposit. However, as a general rule, the Facility will not return the deposit which has already been paid by the Guest.
  • 5.
    In addition, if any packages planned by the Facility under individual contracts or special contracts separately provide for a cancellation charge, then a cancellation charge different from the above provision may be charged.

2024.4.1

Serviced Apartment Regulations (IMPERIAL HOTEL, TOKYO)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of the Facilities, in accordance with Article 11 of the Terms and Conditions for Serviced Apartment Contracts (“Terms and Conditions”), a copy of which is in your guest room. When these regulations and policies are not observed, we may refuse permission for service use or other related facilities. Kindly note guests may also be held liable for damages caused to the Facility by non-observance of these regulations.

1. GUEST ROOMS

  1. (1)
    Please be sure to review the emergency exit instructions posted on the inside of your guest room door upon your arrival.
  2. (2)
    While in your guest room, please be careful to lock the room door, and be sure to use the door latch.
  3. (3)
    Be sure to identify any visitors through the door peephole or keep the door latch on when opening the door. Please do not admit unknown visitors into your guest room, and when in doubt please contact the Duty Manager at extension 188.
  4. (4)
    Smoking is prohibited on all floors of the serviced apartment. Please do not smoke and throw away cigarette butts in the guest rooms, community room or corridors.
  5. (5)
    Usage of heating devices, cooking equipment, candles, etc., is strictly forbidden inside the Facility including the guest rooms. Please do not cook in the guest rooms or community room.
  6. (6)
    Please do not hang clothing or laundry on guest room lamp shades.
  7. (7)
    Please do not use the guest rooms for any purpose other than your stay (for lodging and using the guest room as a serviced apartment during lodging), such as for business activities (exhibitions and others), without the permission of the Facility. In addition, we may refuse the usage of the guest rooms for performing a religious ritual, conducting an official ceremony, etc.
  8. (8)
    If you want to meet visitors between 10:00 p.m. and 8:00 a.m. on the following day, please use the Main Lobby and refrain from inviting them to your guest rooms.
  9. (9)
    Please do not use any rights owned by the Facility, such as using the name and address of the Facility, recording a photograph or video of the entire or a part of the building and movable property, or using other trademarks or designs, without the permission of the Facility.
  10. (10)
    Persons who are not fully registered as Guests are prohibited from using the Facility.
  11. (11)
    Minors cannot use the Facility without approval from their legal guardians or parents.
  12. (12)
    Items in the trash boxes of the guest rooms will be collected on cleaning service day. Please contact the Service Attendant if you wish for it to be collected on a different date and time. In addition, please do not leave your personal belongings, trash or other items that are not permitted by the Facility in the corridors and other common areas of the Facility.
  13. (13)
    When we are unable to provide or continue to provide the contracted guest rooms during your stay, we will provide you with another guest room having similar conditions to the extent possible, so we would appreciate it if you could move to the alternative guest room.
  14. (14)
    The voltage of the Facility is 100V / 1,500W for both guest rooms and bathrooms. In order to prevent overvoltage, please do not change or modify the power distribution system or add items or make changes to the installed equipment, lighting, etc. unless you have obtained prior approval from the Facility.

2. GUEST ROOM CARD KEY

  1. (1)
    When leaving your guest room, please be sure to lock the door and bring your card key with you.
  2. (2)
    When signing for bills at the restaurants, bars or other facilities, please show your guest room card key or your guest booklet to the personnel on duty.
  3. (3)
    Kindly return your guest room card key to the Front Desk upon check-out.
  4. (4)
    In case of loss or theft of the guest room card key, please notify the Service Attendant immediately. (If you fail to notify, you may be required to pay a penalty in accordance with Article 12 of the Terms and Conditions.)

3. SETTLEMENT OF ACCOUNTSY

  1. (1)
    Please settle your bills at the Front Desk when checking-in. The Facility reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the requests of the Facility, the Serviced Apartment Contract may be terminated and the Guest may be asked to vacate the guest room.
  2. (2)
    The Facility will accept payment in cash, through designated credit cards or coupons, or by other means agreed upon by the Facility. Personal checks or promissory notes are not accepted.
  3. (3)
    The Facility may request an imprint of your credit card upon check-in, or may request a deposit.
  4. (4)
    When it is agreed that payment shall be made by someone other than the actual Guest and payment has not been duly received by the designated date, the Facility may bill the Guest directly for the outstanding amount.
  5. (5)
    The Facility will not pay for any Guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to the guest’s billing statements.
  6. (6)
    Once the Guest uses the telephone or facsimile facilities in the guest room, the amount of the Service Use Charges will be automatically added regardless of the actual amount of the telephone or facsimile charges incurred by the Guest’s usage. Public telephones are provided in the Lobby and elsewhere on the premises.
  7. (7)
    Individual tipping is not accepted in lieu of the standard 15% Service Charge added to bills in addition to government taxes.

4. VALUABLES AND DEPOSITED ARTICLES

  1. (1)
    We are able to keep your belongings up to an amount equivalent to about two suitcases during your stay, except for cash, valuables, securities, fragile items, art, valuable antiques, furs and other items which the Facility finds unable to keep.
  2. (2)
    The Bell Captain’s Desk, Information Counter and Cloak Room cannot be used for storage of cash, securities, other valuables, fragile items, art, valuable antiques, furs and other items which the Facility finds unable to keep.
  3. (3)
    The Facility will return stored items only to those parties bearing storage claim stubs. The Facility cannot be held responsible for any damages caused as a result of not bearing storage claim stubs due to loss, theft or any other reason. The Facility also cannot be held responsible for any loss or damage after the stored items have been handed to the bearer of the stub.
  4. (4)
    Articles left behind without prior instructions from the Guest will be handled in accordance with the lost property laws and our interpretation of operational standards for dealing with lost property.
  5. (5)
    The Facility will keep articles left in the care of the Facility for the following durations unless specified by the depositor, and if the articles are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Facility:
    Items left at Cloakrooms: One month
    Items left in Storage: Three months

5. USE OF COMMUNITY ROOM AND COMMON AREAS OF THE FACILITY

  1. (1)
    When using the community room and common areas of the Facility, please behave in accordance with the following rules and refrain from disturbing the order or causing discomfort to the other guests.
  2. (2)
    Please wear appropriate clothes and refrain from using words or acting in ways that offend the other guests.
  3. (3)
    Children must be accompanied by legal guardians or parents for safety and to avoid disturbing the other guests.
  4. (4)
    You may not use the community room and common areas for solicitation, advertising, posting or distribution of handouts of business without the prior written permission of the Facility.
  5. (5)
    You may not destroy, deface (including graffiti) or otherwise damage the original condition of the furniture, decorations, plants and other fixtures in the community room and common areas of the Facility.
  6. (6)
    Please observe the other rules posted in the community room and guest rooms.
  7. (7)
    If we determine that you are not able to observe the preceding items for using the community room and common areas of the Facility, we may refuse your use of the Facility.

6. IMPERIAL CLUB MEMBERS

Imperial Club Members using the Facility are requested to observe the Terms and Conditions and these regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Facility may refuse future service use by that party.

7. USE OF THE PARKING FACILITIES

  1. (1)
    Please follow the instructions of the Facility personnel when using the parking facilities.
  2. (2)
    Do not leave valuables or cash in your vehicle. The Facility cannot be held responsible for loss or theft of any items in vehicles parked on the premises.
  3. (3)
    Parking in front of any Facility entrance is prohibited. Please park your vehicle in the parking building at the rear of the Facility.
  4. (4)
    Vehicles parked elsewhere will be subject to removal, with expenses for removal to be paid by the guest.
  5. (5)
    Valet parking is not available.
  6. (6)
    The use of the parking lot during the usage period will be treated preferentially in accordance with the separately stipulated requirement.
  7. (7)
    If we find any unauthorized use of the parking facilities, such as the unpermitted transfer of the right to use the parking facilities, you must pay the amount decided by the Facility as a penalty.
  8. (8)
    There are no parking facilities for bicycles, motorcycles and small motorcycles (scooters). All such vehicles are prohibited from being parked on the Facility premises.

8. ORGANIZED CRIME OR DISRUPTION OF SOCIAL ORDER

  1. (1)
    The Facility prohibits service use by organized crime groups and members of organized crime groups stipulated in the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No.77 of 1991, as amended). Parties that are found to fall under the above category will be refused usage of the premises at all times.
  2. (2)
    The Facility also refuses service use by anti-social forces and their individual members, including organized crime groups and radical groups and their individual members. The Facility will refuse the service use to all such parties that are found to fall under the above category at all times.
  3. (3)
    In the event any act of violence, threats, intimidation or unjust demands occur, offenders shall be refused service use immediately, as well as in the future.
  4. (4)
    Individuals under the influence of drugs or alcohol or who exhibit behavior that may cause fear, anxiety or injury to other Guests, or individuals who are unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused service use.
  5. (5)
    The Facility will immediately refuse usage of the property to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud, improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
  6. (6)
    Please be advised that apart from guest rooms, surveillance cameras have been installed throughout the Facility.

9. PLEASE DO NOT BRING INTO THE FACILITY ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE FACILITY, SUCH AS THE ITEMS LISTED BELOW:

  1. (1)
    Dogs, cats, birds and other animals or pets (seeing-eye dogs and assistance dogs are permitted);
  2. (2)
    Gunpowder, volatile oils, braziers, propane gas or other explosives or inflammables;
  3. (3)
    Objects emitting noise, vibration or foul odor;
  4. (4)
    Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.
  5. (5)
    Large furniture, large home electrical appliances, fixtures and fittings, or other equipment beyond the scope of those expected to be generally brought into the Facility for the stay.

ALSO, KINDLY REFRAIN FROM:

  1. (6)
    Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Facility;
  2. (7)
    Wearing outside your guest room the yukata (Japanese kimono-robe), bathrobe and slippers which are provided for your use only in the guest rooms;
  3. (8)
    Distributing advertisements or publicity materials or selling commodities within the Facility, without the prior approval of the Facility;
  4. (9)
    Taking photographs, films or video tapes for business purposes without the prior approval of the Facility.
  5. (10)
    Kindly refrain from using mobile phones in areas where you are likely to disturb others.

10. PC Internet Usage Services

The Facility offers both VDSL and analog dialup internet connections. The internet system provides a maximum network speed of 100 Mbps inside the Facility and is offered complimentarily to all our registered guests. Please note, however, that your PC will need a LAN card or a 100 BASE. When connecting to the Internet from guest rooms or the Business Center, kindly comply with and agree to the following guidelines:

  1. (1)
    It is the Guest’s responsibility to verify that his/her PC, software settings and any other peripheral equipment are compatible. Although our personnel will be pleased to offer any suggestions, it is the Guest’s sole responsibility to verify the necessary information. The Facility accepts no responsibility whatsoever for any problems resulting from the Guest’s operation of computer equipment.
  2. (2)
    Depending on the Internet service of your provider, e-mail transmissions may be restricted.
  3. (3)
    PC Internet usage is the sole responsibility of the guest. The Facility accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
  4. (4)
    Although the Facility manages the Internet service with care, in the case of any unavoidable breakdown in Internet services, accident or damage affecting Internet access, the Facility management will endeavor to restore service as soon as possible, but we will not be held responsible for any damages caused to the guests due to those events. We recommend you prepare for any unexpected breakdown of Internet services and other events by creating a backup of your data, etc.
  5. (5)
    If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the Facility or third parties suffer a loss due to any of the following acts, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
    1. 1.
      The act of violating third parties’ or the Facility’s intellectual property rights;
    2. 2.
      The act of violating the property, privacy, portrait rights or other related rights of the third parties or the Facility;
    3. 3.
      The act of infringing on data transmissions being sent to or received by the Facility or by third parties from other providers such as by transmitting huge volumes of data;
    4. 4.
      The act of transmitting e-mails (junk e-mails, spam e-mails, etc.) for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
    5. 5.
      The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
    6. 6.
      The act of violating the laws and regulations or public order and damaging the reputation of the third parties or the Facility in any way; and
    7. 7.
      Any other act judged by the management of the Facility to be improper.

Changes to these Regulations

  1. (1)
    These regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”), and any part of these regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the guests or necessary for a reasonable purpose.
  2. (2)
    Changes to these regulations shall be made by posting the changes on the Facility’s designated website and shall apply from the effective date. In the event of any changes to these regulations, a document, tablet terminal or another electronic device stating such changes will be available in the guest room.

Thank you for your gracious attention.

December 1, 2023

Imperial Club International Regulations

1. Membership Qualifications

  1. 1)
    Established and frequent guests of the Imperial Hotel residing outside Japan.
  2. 2)
    Invited guests of the Imperial Hotel. Club membership will be granted only to guests age 20 or above who satisfy either of the above requirements. Applicants who are found ineligible under the terms described in Article 7 of Imperial Club International Regulations will be denied membership.
  3. 3)
    Registration in the "MY IMPERIAL" is required to qualify for member benefits. *However, if you have been a member prior to October 23rd, 2018, “MY IMPERIAL” registration is optional.

2. Membership Fees

None.

3. Invitation to Join

Fill in the required items on the web application form.

4. Membership Cards

  1. 1)
    A digital membership card will be issued to each member through "MY IMPERIAL" website. If you have been a member prior to October 23rd, 2018, your current plastic membership card will be replaced by a digital one.
  2. 2)
    Use of the membership card is restricted to the cardholder.
  3. 3)
    Your membership card must be presented to qualify for benefits and privileges.
    *If you have been a member prior to October 23rd, 2018, you will not be able to have your card reissued. In such case, please register with "MY IMPERIAL” and use your digital membership card for services.

5. Settlement of Accounts

Accounts should be settled by either cash or a recognized credit card upon departure.

6. Change of Address

Please notify the hotel of any change of address, telephone number, employment, e-mail address, and other important information that was included at the time of membership acceptance.

7. Cancellation of Membership

  1. 1)
    Whenever a member violates the hotel's regulations in relation to the use of its accommodations or its premises.
  2. 2)
    Whenever false information is submitted.
  3. 3)
    Whenever the member's conduct is deemed unworthy.
  4. 4)
    Whenever privileges are not used at least once during the five-year membership period.
  5. 5)
    Whenever the hotel is not advised of a member's change of address and whereabouts become unknown.
  6. 6)
    Whenever hotel charges are unpaid or the member cannot pay by standard payment procedures.
  7. 7)
    When any member's behavior is deemed by the hotel to be inappropriate.
  8. 8)
    Please note memberships will be cancelled upon resignation from "MY IMPERIAL" service.
    *If you have been a member prior to October 23rd, 2018, and you have not registered with "MY IMPERIAL”, you will be ineligible for the benefits stated in No.8.

8. Other Guidelines

  1. 1)
    For reservations, contact your travel agent or our international sales offices. To qualify for member privileges and benefits, kindly be sure to provide your membership number to your agent or the hotel staff when placing your reservations for each visit. Privileges can not be extended when booking without this information.
  2. 2)
    Changes to these regulations will be announced on our website and effective form the date specified.
  3. 3)
    Privileges and benefits are offered only after members receive their digital cards.