Corporate DataCorporate Philosophy


The Imperial Hotel serves to represent the best of Japan, and in continuing the spirit of its founding, and as a company aiming to be the very best international hotel, we will contribute to the international community’s further development and to enhance leisure living and culture for all people by providing superior products and services.

Code of Conduct

  • We are fully aware of our traditions, and with the needs of our guests as the starting point, we will strive to improve all the services and skills we provide, and create new value.
  • We respect the spirit of originality, ingenuity, and challenge, and pursue the improvement of our overall capabilities by maintaining an attitude of cooperation and harmony.
  • We understand that the hotel business is based on people, and we will conduct ourselves in accordance with our Ten Rules.

The Imperial Hotel Ten Rules

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    Kindness, politeness, and promptness
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Action Themes

In 1999, with the aim of providing services that exceed our guests’ expectations during their stay at the Imperial Hotel, we launched “Only at the Imperial.” The pillars of these activities are our Code of Conduct and nine action themes: Greetings, Cleanliness, Personal Appearance, Gratitude, Attentiveness, Humility, Knowledge, Ingenuity, and Challenge.

These nine action themes are the first step in providing an "Only at the Imperial" experience for our guests, and we ensure an awareness and understanding of the Code of Conduct among each and every employee.

Basic Points of Engaging with Society / Basic Points as a Hotel Staff / Basic Points as an Imperial Hotel Staff / An innovative attitude: tradition is always accompanied by innovation

Origin of our Corporate Symbol

Over 100 years ago, Japan was an exotic land reached after a long voyage across the seven seas. The lion, the king of beasts, steering the rudder, was chosen as the symbol of our wish to provide the best hospitality to our customers after their long voyage to Japan. It is said that this symbol was first used at the end of the Meiji period, in the early years of the 20th century.