FAQs
Imperial Hotel, Tokyo: About Facilities

General Information

Q

I would like to see some plans of the hotel and where it is located.

A

The hotel is comprised of the Main Building, the Imperial Tower, and the Parking Building. The Main Building and the Imperial Tower have separate First-Floor entrances, but are connected through the Mezzanine Floor and Lower Level One. However, a guestroom security key is required to open the security door to access the guestroom floors in both the Main Building and the Imperial Tower.

Q

Where is the Front Desk?

A

Lobby Floor, Main Building.

Q

Where are the entrances?

A

There are a total of four entrances on the Lobby Floor of the Main Building (the Main Entrance, beside the Parkside Diner, and at the Banquet Lobby). Please use the connecting passage on the Mezzanine Floor of the Main Building to access the guestrooms in Imperial Tower. Please note that all entrances other than the Front Entrance are closed late at night.

Q

How do I cross between the Main Building and the Imperial Tower?

A

There are connecting passages on the Mezzanine Floor and Lower Level One. A guestroom security key is required to open the security door to access the guest floors in both the Main Building and the Imperial Tower. of the Main Building to access the guestrooms in Imperial Tower. Please note that all entrances other than the Front Entrance are closed late at night.

Q

How do I access the Parking Building?

A

Please exit either the Main Building or the Tower Building from the Banquet Lobby and cross over to the Parking Building.

Q

Where are the shops?

A

On the Lobby Floor, we offer the Gargantua hotel shop, the News Stand, and others. The Imperial Hotel Arcade is located on Lower Level One, and the Imperial Hotel Plaza covers the First to Fourth Floors of the Imperial Tower. The Imperial Hotel Plaza has its own entrance, separate to those mentioned earlier.

Q

Where can I obtain information such as the hotel address or access options?

A

There are a total of four entrances on the Lobby Floor of the Main Building (the Main Entrance, beside the Parkside Diner, and at the Banquet Lobby). Please use the connecting passage on the Mezzanine Floor of the Main Building to access the guestrooms in Imperial Tower. Please note that all entrances other than the Front Entrance are closed late at night.

Q

How do I cross between the Main Building and the Imperial Tower?

A

Please refer to our list of access options. Our switchboard takes calls twenty-four hours a day.

Q

Do you have any basic information such as on Japan's climate?

A

Temperatures: Japan has four seasons and temperatures vary by season. The annual average is 16-17°C (60°F).

Summer (June to August) ranges between average lows of around 20°C to average highs of 30°C (68°F-86°F). Winter (December to February) ranges between 3°C and 10°C (37°F-50°F).

Q

What are your hotel dress codes?

A

Other than requesting guests avoid excessive exposure of skin or unsuitable clothing that may give a negative impression to other guests, we have no specific dress codes in public areas.

However, a number of our restaurants, bars, and lounges do maintain dress codes. These are different for each establishment, and so we suggest you confirm directly with the respective venue for details.

Gentlemen are requested to wear a jacket in the Main Dining Room, Les Saisons.

Q

Which credit cards do you accept?

A

We accept the following cards: AX / VS / MS / UC / DC / DN / JCB / SA / UF / NS / Takashimaya

There may be limitations for cards not listed above, or at certain shops or restaurants, so please inquire for details.

Q

Do you have any facilities or equipment for the disabled?

A

All entrances are equipped with wheelchair ramps.

We offer handicapped-accessible accommodations. Please inquire about availability when making reservations.

Restrooms that ostomates can use are located beside Gargantua on the Lobby Floor, beside the Botan Room banquet hall on the Second Floor, and on our 17th Floor restaurant level. Please note that some of these may not be accessible during night hours.

Wheelchair-accessible restrooms are located in front of Hibiya-Kadan on Lower Level One, on the Second and Third Floor banquet hall levels, on the 17th Floor restaurant level, and on Lower Level One of the Imperial Tower.

Q

Do you provide wheelchairs for guest use?

A

We provide complimentary usage of wheelchairs within the hotel. Please ask a bellman or one of the Guest Services staff for assistance.

Q

Are there any areas for breastfeeding or changing babies?

A

A Nursing Room is provided beside the Ladies' Room on the Second Floor banquet hall level.

Platforms for changing babies are available in the restrooms located in front of Hibiya-Kadan on Lower Level One, on the Second and Third Floor banquet hall levels, on the 17th Floor restaurant level, on Lower Level One of the Imperial Tower, in front of the Hikari Room on the Mezzanine Floor, and in the Imperial Hotel Plaza on the Third Floor.

Q

Are there any smoking areas in the hotel?

A

For guests using our banquet rooms, we provide a smoking lounge next to the cloakroom on the 3rd floor of the main building open from 9:00 a.m. to 9:30 p.m.

For our restaurant patrons, we offer a smoking lounge adjacent to the Imperial Viking Sal on the 17th floor of the main building open from 7:00 a.m. to 12:00 a.m. (from 7:00 a.m. to 10:00 p.m. on holidays before a weekday).

For guests using facilities other than the above, there is a smoking lounge on Lower Level One of the Imperial Tower open from 11:00 a.m. to 10:00 p.m.

*The facilities mentioned above might not be available on occasion, depending on banquet room bookings or during special events.

Q

Are there any ATMs?

A

An ATM is located in the Imperial Hotel post office on the Lobby Floor of the Main Building.
Hours: 9:00 a.m. to 9:00 p.m. on weekdays and Saturdays, 9:00 a.m. to 8:00 p.m. on Sundays and public holidays. There is also an ATM in the Seven Eleven convenience store on the ground floor of the Imperial Hotel Tower Office Lobby, open from 7:00 a.m. to 8 p.m. on weekdays, 8:00 a.m. to 6:00 p.m. on Saturdays; closed on Sundays and public holidays.
There are ATMs in some convenience stores such as Seven Eliven, several nearby the hotel and most open 24 hours.

Maps and Directions

Q

How do I get to the hotel from the station or the airports?

A

If coming by road, you may use public transportation, a Limousine Bus, one of our Imperial Hotel Limousines, or a taxi. The hotel is conveniently located close to railway and metro stations. Please refer to the Maps and Directions page for details.

Q

What are the parking costs for private vehicles?

A

Please refer to the Parking page.

Q

How do I reserve an Imperial Hotel Limousine?

A

Please refer to the Imperial Hotel Limousine page.

Q

I would like some information on local attractions.

A

The hotel is very conveniently located near Hibiya Park, the Ginza shopping district, theatres and cinemas, and the Marunouchi business district, with railway and metro stations close at hand.

Please refer here for information on what is within walking distance..

Please refer here for information on tourist sites within Tokyo.

Others

Q

Is the laundry service only available to resident guests?

A

It is available to all, but you should check with the Laundry Counter beforehand regarding fabrics and specially treated clothing.

Q

I would like my shoes shined.

A

We offer a shoe-shine service by experienced professionals.
Location: Lower Level One, Main Building
Hours: 10:00 a.m.-1:00 p.m., 2:00 p.m.-6:00 p.m. (Closed on Sundays and public holidays)

Q

I would like to send my bags to the hotel ahead of my arrival.

A

We would be glad to hold your bags at Guest Services. When sending bags to us, please send them to the following address, clearly specifying the name of the guest and the dates they will be staying with us.

c/o Front Desk, Imperial Hotel Tokyo
1-1-1 Uchisaiwai-cho, Chiyoda-ku, Tokyo
〒100-8558

Q

Does the hotel have a pharmacy or medical clinic?

A

We have a drug store on the Lobby Floor of the Main Building.
We do not have a medical clinic, but there are a number of general hospitals in the vicinity of the hotel.

Q

Is there a Starbucks in the hotel?

A

The hotel does not have a Starbucks, but we do have three bars and lounges for your use.
There are, however, Starbucks shops and other good coffee shops within walking distance. Please refrain from carrying open coffee cups through the public spaces.

Q

How earthquake-resistant is the hotel?

A

The hotel comprises three buildings: the Main Tower, the Imperial Tower, and the Parking Building. The Main Building and the Imperial Tower underwent high-rise evaluation by the Building Center of Japan, and were certified by the Minister of Construction as earthquake-resistant buildings. The Parking Building uses skeleton reinforced construction, and was certified as earthquake-resistant under the 1995 Act for Promotion of the Earthquake Proof Retrofit of Buildings. In addition, we are taking a number of other measures, including work to strengthen ceilings and glass, and to prevent flooding in core facilities such as the power room, as well as other steps to further strengthen the hotel and allow guests to reside here worry-free.

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