IMPERIAL HOTEL, TOKYO IMPERIAL HOTEL, TOKYO

News

TEMPORARY CHANGES IN HOTEL HOURS AND CONDITIONS
YOUR ATTENTION, PLEASE, ABOUT THE NEW CORONAVIRUS

For your safety and protection and in consideration of all our patrons and the wellbeing of the general public, please kindly note the following temporary changes in hours and operations at the Imperial Hotel, Tokyo.

Additionally, for the safety and protection of our guests and employees in preventing coronavirus infection, we strongly urge everyone to take special care in regard to hygiene.

As a further precaution, some hotel personnel will, for the time being, wear face masks while on duty.

We deeply appreciate your kind understanding and cooperation.

RESTAURANTS and HOTELSHOP

Main Bldg. 17F

Buffet
The Imperial Viking Sal

Temporarily Closed

TEL.+81-3-3539-8187

Main Bldg. 17F

The Imperial Lounge Aqua

11:30 a.m. - 9:00 p.m.

TEL.+81-3-3539-8186

Main Bldg. 17F

Kamon

Temporarily Closed

TEL.+81-3-3539-8116

Main Bldg. MF

Les Saisons

Temporarily Closed for Lunch and Dinner

Breakfast 7:00 a.m. - 10:00 a.m.

TEL.+81-3-3539-8087

Main Bldg. MF

Old Imperial Bar

Temporarily Closed

TEL.+81-3-3539-8088

Main Bldg. MF

San Applause

Lunch 11:30 a.m. - 2:30 p.m.
Dinner 5:00 p.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3595-2271

Main Bldg. 1F

Parkside Diner

Temporarily Closed for Breakfast

11:00 a.m. - 9:00 p.m.

TEL.+81-3-3539-8046

Main Bldg. 1F

The Rendez-Vous Lounge and Bar

9:00 a.m. - 7:00 p.m.

TEL.+81-3-3539-8045

Main Bldg. 1F

Gargantua Delicatessen

11:00 a.m. - 6:30 p.m.

TEL.+81-3-3539-8086

Main Bldg. LL1

Tokyo Nadaman

Temporarily Closed for Breakfast

Lunch 11:30 a.m. - 2:00 p.m.
Dinner 5:00 p.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3595-2271

Main Bldg. LL1

Nakata

11:30 a.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3503-6026

Tower Bldg. LL1

La Brasserie

Temporarily Closed

TEL.+81-3-3503-8073

Tower Bldg. LL1

Tokyo Kitcho

Lunch 11:30 a.m. - 2:30 p.m.
Dinner 5:00 p.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3504-0777

Tower Bldg. LL1

Isecho

11:00 a.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3503-1800

Tower Bldg. LL1

Sushigen

11:00 a.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3503-3600

Tower Bldg. LL1

Ten-ichi

11:00 a.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3503-1001

Tower Bldg. LL1

Peking

Lunch 11:30 a.m. - 2:30 p.m.
Dinner 5:00 p.m. - 8:00 p.m.

*Temporarily Closed on April 4th and 5th

TEL.+81-3-3503-8251

Room Service

6:00 a.m. - midnight

TEL.+81-3-3504-1111(switchboard)


FACILITES

Main Bldg. 5F

Executive Services Floor

Weekdays
8:00 a.m. - 7:00 p.m.
*Temporarily Closed on Weekdays and Holidays

TEL.+81-3-3539-8191

Main Bldg. 5F

Club Lounge

9:00 a.m. - 5:00 p.m.

TEL.+81-3-3539-8061

Main Bldg. 5F

The Club Room

Temporarily Closed

TEL.+81-3-3539-8061

Main Bldg. LL1

Imperial Hotel Arcade

Weekdays and Saturdays
11:00 a.m. - 7:00 p.m.
Sundays
10:00 a.m. - 5:00 p.m.

*April 6th to 10th: 11:00 a.m. - 6:00 p.m.
*Temporarily Closed on April 4th, 5th, 11th, and 12th

TEL.+81-3-3504-1111(switchboard)

Tower Bldg. 20F

Fitness Center, Pool & Saunas

Temporarily Closed

TEL.+81-3-3504-1111(switchboard)

Tower Bldg. 1-4F

Imperial Hotel Plaza

11:00 a.m. - 7:00 p.m.

*April 6th to 10th: 11:00 a.m. - 6:00 p.m.
*Temporarily Closed on April 4th, 5th, 11th, and 12th

TEL.+81-3-3504-1111(switchboard)

We request your attention in noting the Imperial Hotel, Tokyo is implementing the following measures to prevent the spread of infection from the new coronavirus. These measures place top priority on the health and safety of our patrons, guests and employees, and to assure their peace of mind.

We request your gracious understanding and complete cooperation at this time.


Main Initiatives of the Imperial Hotel, Tokyo

Precautions regarding Public Spaces:

1. Provision of alcohol-based disinfectants
Disinfectant is provided in lobbies, restaurants and restrooms on each floor of the hotel for the sanitation, usage and convenience of our guests, patrons and visitors.

2. Enhanced ongoing disinfection
Alcohol-based disinfection is conducted continuously at places and on surfaces that are frequently touched by the public, such as door knobs, doors, escalator handrails, elevator buttons, and restroom doors.

3. The wearing of masks when serving guests and customers
For the maintenance of health, safety and public hygiene, hotel personnel will wear masks when serving customers.

4. Establishing the health status of guests
Upon check-in, our staff will fill out a questionnaire on the health status of all arriving guests and record their journey transit points up to arrival at the hotel.

5. Change of service format in buffet style restaurant
Personnel at the buffet style "Imperial Viking Sal" restaurant on the 17th Floor of the Main Building will serve guests their selected dishes.

6. Temporary closure of pool, fitness center and sauna facilities
The pool, fitness center and sauna on the 20th Floor of the Tower Building are currently closed until further notice.

Employee Initiatives

1. Wearing of masks when commuting to and from work
Imperial Hotel employees are provided with masks which they are required to wear when commuting to and from work.

2. Physical examination upon arrival at work
At our employee entrance, each employee's body temperature is thermographically measured and their hands thoroughly disinfected. Any employee with a fever of 37.5°C or higher or who is not in good physical condition is required to convalesce at home for two days or more or as further needed to recover.

3. Alcohol-based disinfectant for back-offices and other employee facilities
Alcohol-based disinfectant is provided for use by employees using a back-of-the-house office and when leaving restrooms.

4. Managing personnel in poor physical condition
A code of conduct for staff in poor health and a system for overseeing and managing the health of employees have been introduced.

5. Refraining from attendance at all nonessential and non-urgent assemblies and meetings
Employees are prohibited from making nonessential and non-urgent business trips and from overseas travel, and are requested to refrain from attending gatherings and events where unspecified large numbers of people gather, including workplace dinners and meetings.

6. Staggered working hours
We focus on endeavoring to prevent infection by commuting during busy hours, mainly with respect to back-office employees.


Requests to Guests

・We formally request your continual cooperation in using the alcohol-based disinfectants when you visit our premises, so that everyone on the hotel premises can use our facilities without undue concern.

・ We request that anyone who is running a high fever, or is otherwise in poor physical condition, refrain from entering the premises. Your cooperation and compliance are essential to all at this time.

・ If you become unwell, please immediately inform a nearby member of our staff .

* The above will likely be updated in accordance with changes in the policies of the Japanese government and related organizations. We ask your ongoing attention and cooperation.




March 27th, 2020 Imperial Hotel, Tokyo





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