IMPERIAL HOTEL IMPERIAL HOTEL

Regulations


Imperial Hotel's Internet reservation system

This page contains the agreement governing usage of the Imperial Hotel's Internet Reservation System (hereinafter referred to as the “Agreement”) . Imperial Hotel, Ltd. (hereinafter referred to as the “Hotel”) , establishes the following terms and conditions of the Imperial Hotel’s Internet Reservation System (hereinafter referred to as the “System”) , which the Hotel operates for its customers (hereinafter referred to as the “User”) . The User of the System agrees to comply with the Agreement in full and will use the System in accordance with the Agreement.

Article 1 (Services Provided by the System)

User can reserve certain services that the Hotel offers on its home page (hereinafter referred to as the “Imperial Hotel Home Page”) .

Article 2 (Items Needed When Using the System)

To use the System, the User must have the following items:

  1. An e- mail account, which can be used for sending and receiving e-mails;
  2. An electronic device such as a PC or smartphone, with internet capability.

Article 3 (Conditions Governing Use of the System)

Use of the System is limited to those who agree in full to this Agreement. When the User makes reservations through the System, the Hotel understands that the User has agreed to the Agreement in full and will use the System in accordance with the Agreement.

Article 4 (Troubles Caused by User’s Computer Environment)

Use of the System is limited to those who have properly set-up applications, such as language (Japanese language display) and email, on their electronic devices. The Hotel shall not be held responsible for any losses or damages resulting from the use of improperly set-up electronic devices, except in such instances where there is sufficient reasonable evidence the negative outcome was due to negligence attributable to the Hotel. The Hotel shall also not be held responsible if the System does not operate properly due to causes beyond the Hotel's control, including but not limited to, any issues associated with the User’s electronic device or internet access settings, even under circumstances that are in accordance with the conditions mentioned above, except in such instances where there is sufficient reasonable evidence the negative outcome was due to negligence attributable to the Hotel.

Article 5 (Priority of System Reservations)

Reservations requested through the System shall not be extended priority over reservations made through other means (i.e. by telephone or through the reservation offices, etc.) . Therefore, some reservation requests made through the System may not be accepted when services are not available due to being sold out.

Article 6 (Compliance with Terms When Using Reserved Services)

User shall comply with the Hotel's Articles of Accommodation and any other terms of service established separately by the Hotel when using reserved services.

Article 7 (Reservation Input)

  1. The User is required to enter all the required personal data on the reservation form provided online;
  2. If personal data input is insufficient or inaccurate, the reservation will not be valid.

Article 8 (Confirmation of Reservation)

Reservations through the System is established and confirmed when the System transmits to the User an online confirmation of the reservation that can be reviewed on the User’s device.

Article 9 (Cancellations and Changes to Reservations)

Any cancellation or amendment to a reservation through the System shall be accomplished by using the ID and password associated with the System.

Article 10 (Cancellation Charges)

When the User cancels a reservation for their own reason, they shall be charged a cancellation charge in accordance with the Hotel's Articles of Accommodation. Please feel free to call the Hotel for further details.

Article 11 (Security of Personal Information Entered in the Imperial Hotel Home Page)

Kindly refer to the details regarding the security of your personal data on the Imperial Hotel Home Page as indicated in the section entitled "Guide to personal information processing."

Article 12 (User Responsibilities)

  1. The User shall be responsible for their conduct and the results of any conduct realized through their e-mail account, except in such instances where the outcome is due to the Hotel’s negligence. Furthermore, if User causes a third-party damage by using the System, the User shall be responsible for such damages and must settle all disputes with the concerned third party at their own responsibility and expense.
  2. The Hotel retains the right to claim damages and require the User to pay damages when the User causes the Hotel and/or the System damage due to any of the following conduct:
    • - Breach of this Agreement, the Hotel's Articles of Accommodation or any other terms of service established separately by the Hotel;
    • - Transmission or writing-in of harmful computer programs;
    • - Transmission or writing-in of a third party's information;
    • - Use of the System for purposes other than the User's personal purposes without the Hotel’s consent; and
    • - Any conduct in violation of Japanese law.

Article 13 (Observance of the Basic Rules)

  1. When using the System, the User is required to observe generally accepted manners, morals and technical regulations for using internet.
  2. The use of the System for commercial purposes, such as making reservations for a third party for profit, is strictly prohibited.

Article 14 (Right of Refusal)

The Hotel may refuse use of the System and the Hotel to any User who acts in a manner that is to the detriment of any third party, who acts in a manner that is likely to interfere with the Hotel’s service, or who acts in a manner deemed inappropriate by the Hotel.

Article 15 (Suspension of the System)

The Hotel may temporarily suspend the System without prior notice to User or without the Users’ consent when:

  1. Maintenance or upgrading activity is conducted on the System;
  2. Natural disaster, force majeure or any other emergency occurs, or when there is a danger of such emergency, and it results in difficulty operating the System; or
  3. The Hotel deems it is necessary to suspend the System for reasons related to operations of the Imperial Hotel Home Page or the System itself.

Article 16 (Changes to the System)

The operation of the System, or the System itself, may change without prior notice to the User when it is deemed necessary by the Hotel. User is therefore required to read the Agreement each time they use the System.

Article 17 (Governing laws)

The System shall be operated and used in accordance with the laws of Japan.

Article 18 (Amendment of the Agreement)

  1. The Agreement corresponds to the standard contract terms and conditions provided in the Civil Code. The provisions within the Agreement may be amended in accordance with the provisions of the Civil Code when it is to the general benefit of the User, or there are reasonable grounds for such amendment.
  2. When the Agreement is amended, the amended provisions shall be displayed on the Hotel’s designated web site. The amendment of the Agreement becomes effective on the effective date listed in said web site.

Article 19 (Validity of the Agreement)

This Agreement becomes effective on April 1, 2020 (Japan Standard Time)

MY IMPERIAL Regulations

Imperial Hotel, Ltd. (hereinafter referred to as the “Hotel”) establishes this agreement governing the use of MY IMPERIAL, which the Hotel operates (hereinafter referred to as the “Agreement”) . Each user of MY IMPERIAL (hereinafter referred to as the “User”) agrees to comply with the Agreement in full, and shall apply for the registration on MY IMPERIAL and use any services on MY IMPERIAL in accordance with the Agreement.

Article 1 (Services)

The Hotel will provide the following services on MY IMPERIAL (hereinafter referred to as the “Services”) to the User:

  1. The Hotel will distribute information regarding its products and services, as well as, information regarding its courtesy program via e-mail;
  2. The Hotel will provide opportunities to enjoy the courtesy program and other benefits; and
  3. The Hotel will edit or delete the User’s registered information, as requested.

Article 2 (Required Items)

The User shall prepare the following items to access the Services:

  1. An electronic device such as a smartphone, tablet or PC, with internet capability; and
  2. An e-mail account, which can be used for sending and receiving e-mails.

Article 3 (Condition of Use)

Only the User who has agreed to the Agreement will be authorized to use the Services.

Article 4 (Condition of Electronic Device)

The Hotel will provide the Services on the condition that the electronic device referred to in Article 2 above shall be appropriately programmed, so that it can be used for sending and receiving e-mails expressed in Japanese or English. The Hotel will not bear any responsibility for any loss or damage to the User’s electronic device, as well as, any indirect loss or damage resulting therefrom, except in the case where it is established that such loss or damage was due to misconduct or negligence on the part of the Hotel.

Article 5 (Registration of User Information)

In order for the User to be authorized to use the Services, the User shall register certain information by filling out the application form designated by the Hotel, in accordance with the following conditions:

  1. The User shall fill out the MY IMPERIAL application form by accurately providing all required information; and
  2. If the User does not receive an e-mail from the Hotel to confirm the completion of the application within three (3) days after the application, the User shall contact:

Responsible Officer of the Home Page
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU
TOKYO 100-8558
E-mail: post@imperialhotel.co.jp

Article 6 (Changes to Registered User Information)

If any part of the registered information of the User becomes incorrect or needs to be edited for any other reason, the User shall notify us as soon as possible. The User may change his/her registered information through the User’s personal account on MY IMPERIAL.
In addition, if the User has any questions regarding the registered information, the User may contact:

Responsible Officer of the Home Page
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU
TOKYO 100-8558
E-mail: post@imperialhotel.co.jp

Article 7 (Change of Services)

The User will be notified of any change to the Services or the management thereof via the method stipulated in Section 2 of Article 15 of the Agreement.

Article 8 (Personal Information Processing)

The personal information processing on the Hotel web site shall be made pursuant to the “Guide to personal information processing.” In addition, regarding the personal information processing for the Service, “Personal Information Processing on MY IMPERIAL” shall also apply.

Article 9 (User Responsibilities)

The User shall be responsible for his/her own conduct and the results therefrom, including, but not limited to, leakage or loss of ID or password by the User, except in the instance where the outcome is due to willful misconduct or gross negligence on the part of the Hotel. The User shall resolve any dispute with any third party claiming damages due to any User conduct, at his/her own responsibility and expense.

Article 10 (Observance of Basic Rules)

When using the Services, the User shall observe generally accepted manners, morals and technical regulations for using internet.

Article 11 (Right of Refusal)

The Hotel may refuse use of the Services and the Hotel to the User who acts in a matter that is to the detriment of any third party, who acts in a manner that is likely to interfere with the Hotel’s service, or who acts in a manner deemed inappropriate by the Hotel.

Article 12 (Suspension of Services)

The Hotel may temporarily suspend the Services without prior notice to the User or without the User’s consent when:

  1. Maintenance or upgrading activity is conducted on the system for the Services;
  2. Natural disaster, force majeure or any other emergency occurs, or there is a danger of such emergency, and it results in difficulty operating the Services; or
  3. The Hotel deems it is necessary to suspend the Services for reasons related to operations of the Imperial Hotel Home Page or the Services.

Article 13 (Governing Laws)

The Services shall be operated and used in accordance with the laws of Japan.

Article 14 (Validity of the Agreement)

The Agreement shall become effective on April 1, 2020 (Japan Standard Time) . The Hotel may amend the terms of the Agreement based on a change of socio-economic circumstances or any other grounds.

Article 15 (Amendment of the Agreement)

  1. The Agreement corresponds to the standard contract terms and conditions provided in the Civil Code. The provisions within the Agreement may be amended in accordance with the provisions of the Civil Code when it is to the general benefit of the User, or there are reasonable grounds for such amendment.
  2. When the Agreement is amended, the amended provisions shall be displayed on the Hotel’s designated web site. The amendment of the Agreement becomes effective on the effective date listed in said web site.

April 1, 2020
Imperial Hotel, Ltd.

Terms and Conditions for Accommodation Contracts (IMPERIAL HOTEL, TOKYO)

【Scope of Application】

Article 1.

  1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices
  2. In cases when the Hotel has entered into special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

【Application for Accommodation Contracts】

Article 2.

  1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    • (1) Names of the Guest (s) ;
    • (2) Date of accommodation and estimated time of arrival;
    • (3) Accommodation Charge s (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1) ;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

【Conclusion of Accommodation Contracts, etc.】

Article 3.

  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

【Special Contracts Requiring No Accommodation Deposit】

Article 4.

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. In cases when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

【Refusal of Accommodation Contracts】

Article 5.

  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
    • (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    • (2) When the Hotel is fully booked and no room is available;
    • (3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
    • (4) When the Guest seeking accommodation is considered to correspond to the following (a) to (c) ;
      • (a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item77) stipulated article 2 item 2 (hereinafter referred to as “gang group”) , gang member stipulated by the same law article 2 item 6 (hereinafter referred to as “gang member”) , gang group semi-regular members or gang member- related persons or other antisocial forces.;
      • (b) When gang group or gang members are associates of corporations or other bodies intending to control business activities.;
      • (c) When a corporate body is related to gang members.;
    • (5) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
    • (6) When seeking accommodation, demonstrates violent activity or makes demands beyond reasonable purview.
    • (7) When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes;
    • (8) When the Guest seeking accommodation acts in an inebriated fashion likely to disturb others Guests, or when a Guest seeking accommodation is verbally abusive or disruptive in a fashion likely to disturb other Guests.

【Right to Cancel Accommodation Contracts by the Guest】

Article 6.

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  2. In cases when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the depos it during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment) , the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in cases when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest has been informed of the obligation of the payment of the cancellation charges.
  3. Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening of their reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.

【Right to Cancel Accommodation Contracts by the Hotel】

Article 7.

  1. Article 7. The Hotel may cancel the Accommodation Contract under any of the following cases:
    • (1) When the Guest is deemed liable to conduct and/or has conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
    • (2) When the Guest is clearly considered to correspond to the following (a) to (c) .;
      • (a) Gang group, gang group semi-regular members or gang member related persons or other antisocial forces.
      • (b) corporate body or other organization when gang groups or gang members control business activities.
      • (c) In a corporate body which has persons connected to gang members as its board member.
    • (3) When the Guest can be clearly detected as carrying an infectious disease;
    • (4) When being accommodated, demonstrates violent activity or makes demands beyond reasonable purview.
    • (5) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    • (6) When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guestrooms of other Guests without permission, and who by doing the aforementioned disturb other Guests.
    • (7) When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires) .
  2. In cases when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services during the contractual period which he has not received.

【Registration】

Article 8.

  1. The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    • (1) Name, age, sex, address, and occupation of the Guests (s) ;
    • (2) For foreign guests, nationality, passport number, port and date of entry into Japan;
    • (3) Date and estimated time of departure;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

【Occupancy Hours of Guest Rooms】

Article 9.

  1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to the following noon. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    • (1) Up to 3 hours: one third of the room charge;
    • (2) Up to 6 hours: one half of the room charge;
    • (3) More than 6 hours: room charge in full.

【Observance of Regulations Governing Lodging】

Article 10.

Guests shall observe the regulations and rules of the Hotel in accordance with those stipulations governing lodging.

【Service Hours】

Article 11.

  1. Hours of business at the main facilities and Additional Facility in the Hotel are indicated as follows. Regarding other facilities, kindly refer to relative printed materials provided in your room.
    • (1) Front Desk, Entrance Hours
      Access Hours: Main Entrance only is open 24 hours.
      Front Desk: 24 hours
    • (2) Food, Beverage Facility Service Hours
      Breakfast: 6:00 a.m. to 11:00 a.m.
      Lunch: 11:30 a.m. to 2:30 p.m.
      Dinner: 5:30 p.m. to 10:00 p.m.
    • Other Facilities:
      Bars and Lounges: 9:00 a.m. to midnight
      Room Service: 24 hours
  2. The hours listed above are subject to temporary change without notice.

【Payment of Accommodation Charges】

Article 12.

  1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  2. Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

【Liabilities of the Hotel】

Article 13.

  1. The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  2. In accordance with local fire regulations, hotel personnel preparedness, fire prevention systems and safety standards are tested annually by the fire department. The hotel is also covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

【Handling When Unable to Provide Contracted Rooms】

Article 14.

  1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  2. When arrangement of other accommodation cannot be made not with understanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

【Handling of Deposited Articles】

Article 15.

  1. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or accident on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

【Custody of Baggage and/or Belongings of the Guest】

Article 16.

  1. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  2. When the baggage or belongings of the Guest are found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days inclusive of the day it is found, and after this period, the Hotel shall turn it over to the nearest police station.
  3. The Hotel’s liability in regard to the custody of Guests’ baggage and belongings in cases indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

【Liability in Regard to Parking】

Article 17.

The Hotel shall not be liable for the custody of the vehicle of a Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

【Liability of the Guest】

Article 18.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

Addendum Table No.1 Billing Procedures
(Refer to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 12, Paragraph 2.)

Addendum Table No.2 Cancellation Charges

Contracted Number of Guests Date of Notification of Cancellation of Contract
No Show Arrival Date 1 Day Prior to Arrival Date 9 Days Prior to Arrival Date 20 Days Prior to Arrival Date
Individuals 1 to 14 Persons 100% 80% 20%
Groups 15 to 99 Persons 100% 80% 20% 10%
Over 111 Persons 100% 100% 80% 20% 10%

Note:

  1. Percentages signify cancellation charge percentage of the basic Room Charge.
  2. When the number of contracted days is shortened, cancellation charges for the first day shall be billed regardless of the number of days shortened.
  3. When part of a group booking (of over 15 persons) is cancelled, cancellation charges shall not be charged for the number of persons equal to 10% of the number of persons booked as of ten days prior to arrival.

【Changes to the Terms and Conditions】

Article 19.

  1. These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  2. Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

House Regulations (IMPERIAL HOTEL, TOKYO)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

  1. GUESTROOMS

    • 1. Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
    • 2. While in your room, do lock the room door, and be sure to use the door latch.
    • 3. Be sure to identify any callers through the door scope or keep the door latch on when opening the door. Please do not admit unknown visitors into your room, and when in doubt please contact the Duty Manager at extension 188.
    • 4. Kindly refrain from smoking in bed, on nonsmoking floors, restricted areas or anywhere smoking may cause a fire.
    • 5. Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
    • 6. Please do not hang clothing or laundry on guestroom lamp shades.
    • 7. Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
    • 8. Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guest will be billed for any damage to Hotel property caused by Guest. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows that will detract from the external appearance of the Hotel.
    • 9. Please refrain from inviting visitors to your guestroom in the evening.
    • 10. Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
    • 11. No one who has not fully registered as a Guest may lodge in the Hotel rooms.
    • 12. Minors cannot be accommodated without approval of their legal guardians or parents.
  2. GUESTROOM CARD KEY

    • 1. When leaving your room, please be sure to lock the door and bring your card key with you.
    • 2. When signing for bills at the restaurants, bars or other facilities, please show your room card key or your guest booklet to the personnel on duty.
    • 3. Kindly return your guestroom card key to the Front Desk upon check-out.
  3. SETTLEMENT OF ACCOUNTS

    • 1. Please settle your bills at the Front Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
    • 2. The Hotel will accept payment in cash, or through designated credit cards, coupons, travelers’ checks or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
    • 3. The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
    • 4. When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
    • 5. The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
    • 6. Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used. Public telephones are provided in the Main Lobby and elsewhere on the premises.
    • 7. Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.
  4. VALUABLES AND UNCLAIMED ARTICLES

    • 1. Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure may be billed for storage or replacement locks and keys. The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
    • 2. The Bell Captain’s Desk, Information Counter and Cloak cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
    • 3. The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
    • 4. Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
    • 5. The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
      Items checked at Cloakrooms: One month
      Items checked in Storage: Three months
      Items checked at the Information Counter by Registered guests or visitors: One month
  5. IMPERIAL CLUB MEMBERS

    Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

  6. CONCERNING USE OF THE HOTEL PARKING FACILITIES

    • 1. Please follow the instructions of the Hotel personnel when using the parking facilities.
    • 2. Do not leave valuables or cash in your vehicle. The Hotel cannot be held responsible for loss or theft of any items in vehicles parked on the premises.
    • 3. Parking in front of any Hotel entrance is prohibited. Please park your vehicle in the parking building at the rear of the Hotel.
    • 4. Vehicles parked elsewhere will be subject to removal, with expenses for removal to be paid by the guest.
    • 5. Valet parking is not available.
    • 6. Complimentary parking, valid for one vehicle per room, is extended to registered guests. Parking vouchers are issued upon request at the Front Desk.
  7. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

    • 1. The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
    • 2. The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
    • 3. In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
    • 4. Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
    • 5. The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
    • 6. Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.
  8. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

    • (1) Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
    • (2) Gunpowder, volatile oils or other explosives or inflammables;
    • (3) Objects emitting a foul odor;
    • (4) Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

    ALSO, KINDLY REFRAIN FROM:

    • (5) Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
    • (6) Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
    • (7) Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
    • (8) Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
    • (9) Kindly refrain from using mobile phones anywhere likely to disturb others.
  9. PC Internet Usage Services

    The Imperial offers both VDSL and analog dialup internet connections. The internet system provides a 100 Mbps max. network inside the hotel to the Internet, offered with compliments to all our registered guests. Please note, however, that your PC will need a LAN card or a 100 BASE. When connecting to the Internet from guest rooms or the Business Center, kindly comply with and agree to the following guidelines:

    • (1) It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Al though our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
    • (2) Depending on the Internet service of your provider, e-mail transmissions may be restricted.
    • (3) PC Internet usage is the sole responsibility of the guest. The hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
    • (4) In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
    • (5) If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
      • 1. The act of violating third parties’ or the hotel’s intellectual property rights;
      • 2. The act of violating the interests, privacy or photographic rights of the hotel;
      • 3. The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
      • 4. The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
      • 5. The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
      • 6. The act of corrupting public morals or damaging the reputation of the hotel in any way; and
      • 7. Any other act judged by the management of this hotel to be improper.
  10. Changes to the House Regulations

    • (1) These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
    • (2) Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.

April 1, 2020

Terms and Conditions for Accommodation Contracts (IMPERIAL HOTEL, OSAKA)

【Scope of Application】

Article 1.

  1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  2. In cases when the Hotel has entered into special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

【Application for Accommodation Contracts】

Article 2.

  1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    • (1) Names of the Guest (s) ;
    • (2) Date of accommodation and estimated time of arrival;
    • (3) Accommodation Charge s (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1) ;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

【Conclusion of Accommodation Contracts, etc.】

Article 3.

  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

【Special Contracts Requiring No Accommodation Deposit】

Article 4.

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

【Refusal of Accommodation Contracts】

Article 5.

  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
    • (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    • (2) When the Hotel is fully booked and no room is available;
    • (3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
    • (4) When the Guest seeking accommodation is considered to correspond to the following (a) to (c) ;
      • (a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item77) stipulated article 2 item 2 (hereinafter referred to as “gang group”) , gang member stipulated by the same law article 2 item 6 (hereinafter referred to as “gang member”) , gang group semi-regular members or gang member- related persons or other antisocial forces.;
      • (b) When gang group or gang members are associates of corporations or other bodies intending to control business activities.;
      • (c) When a corporate body is related to gang members.;
    • (5) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
    • (6) When seeking accommodation, demonstrates violent activity or makes demands beyond reasonable purview.
    • (7) When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes;
    • (8) When the Guest appears liable to conduct, or in fact conducts himself in a disorderly manner; when the Guest disturbs or annoys others guests or especially when the Guest is heavily intoxicated (as indicated in Article 6 of the Osaka City Ordinance concerning the enforcement of the “Ryokan” Business Law are applicable.)

【Right to Cancel Accommodation Contracts by the Guest】

Article 6.

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the depos it during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment) , the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
  3. Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening of their reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.

【Right to Cancel Accommodation Contracts by the Hotel】

Article 7.

  1. Article 7. The Hotel may cancel the Accommodation Contract under any of the following cases:
    • (1) When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
    • (2) When the Guest is clearly considered to correspond to the following (a) to (c) .;
      • (a) Gang group, gang group semi-regular members or gang member related persons or other antisocial forces.
      • (b) corporate body or other organization when gang groups or gang members control business activities.
      • (c) In a corporate body which has persons connected to gang members in its board member.
    • (3) When the Guest can be clearly detected as carrying an infectious disease;
    • (4) When being accommodated, demonstrates violent activity or makes demands beyond reasonable purview.
    • (5) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    • (6) When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guestrooms of other Guests without permission, and who by doing the aforementioned disturb other Guests (as indicated in Article 6 of the Osaka City Ordinance concerning the enforcement of the “Ryokan” Business Law are applicable) .
    • (7) When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires) .
  2. In cases when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services in the future during the contractual period which he has not received.

【Registration】

Article 8.

  1. The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    • (1) Name, age, sex, address, and occupation of the Guests (s) ;
    • (2) Except Japanese, nationality, passport number, port and date of entry into Japan;
    • (3) Date and estimated time of departure;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

【Occupancy Hours of Guest Rooms】

Article 9.

  1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to next noon. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    • (1) Up to 3 hours: one third of the room charge;
    • (2) Up to 6 hours: one half of the room charge;
    • (3) More than 6 hours: room charge in full.

【Observance of Usage Regulations】

Article 10.

Guests shall observe the regulations and rules of the Hotel, in accordance with those stipulations governing lodging.

【Business Hours】

Article 11.

  1. The business hours of the main facilities, etc. of the Hotel are indicated as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and others.
    • (1) Service Hours of front desk, cashier’s desk, etc.
      • A. Closing time Main Entrance (2F) only is open 24 hours.
      • B. Front Desk Service Open 24 hours
      • C. Exchange Service Open 24 hours
    • (2) Service hours (at facilities) for dining, drinking, etc.
      RESTAURANT
      OPEN GRILL SPECIALTIES
       KAMON
      24th Floor
      11:30 a.m.-2:30 p.m.
      5:30 p.m.-9:30 p.m.
      JAPANESE CUISINE
       OSAKA NADAMAN
      24th Floor
      Weekdays
      7:00 a.m.-9:30 a.m.
      11:30 a.m.-2:30 p.m.
      5:30 p.m.-9:30 p.m.
      Weekends and
      National Holidays
      7:00 a.m.-9:30 a.m.
      11:30 a.m.-9:30 p.m.
      SUSHI
       KYUBEY
      24th Floor
      11:30 a.m.-2:30 p.m.
      5:30 p.m.-9:30 p.m.
      FRENCH CUISINE
       LES SAISONS
      23rd Floor
      Noon-2:00 p.m.
      5:30 p.m.-9:30 p.m.
      Closed on Monday
      and Tuesday
      (in case of national holidays or special events, substitute holidays will be taken)
      CHINESE CUISINE
      JASMINE GARDEN
      23rd Floor
      11:30 a.m.-2:30 p.m.
      5:30 p.m.-9:30 p.m.
      JCASUAL DINING
       CAFÉ COUVERT
      2nd Floor
      Weekdays
      6:30 a.m.-2:00 p.m.
      5:00 p.m.-10:00 p.m.
      Weekends and
      National Holidays
      6:30 a.m.-10:00 p.m.
      BAR&LOUNGE
      MAIN BAR
      OLD IMPERIAL BAR
      2nd Floor
      5:00 p.m.-Midnight
      COCKTAIL LOUNGE
      THE RAINBOW LOUNGE
      23rd Floor
      5:00 p.m.-11:00 p.m.
      BUFFET&LOUNGE
       THE PARK
      1st Floor
      Mon to Thus
      7:00 a.m.-6:00 p.m.
      Fri to Sun &
      National Holidays
      7:00 a.m.-7:00 p.m.
      BUFFET&LOUNGE THE PARK
      TAKE-OUT CORNER
      1st Floor
      11:00 a.m.-8:00 p.m.

      Room Service 7:00 a.m. to 11:30 p.m.
  2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.

【Payment of Accommodation Charges】

Article 12.

  1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  2. Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

【Liabilities of the Hotel】

Article 13.

  1. The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  2. Our Hotel is covered by Hotel Liability Insurance to cope with emergencies in the case if fire, etc.

【Handling When Unable to Provide Contracted Rooms】

Article 14.

  1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

【Handling of Deposited Articles】

Article 15.

  1. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

【Custody of Baggage and/or Belongings of the Guest】

Article 16.

  1. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days inclusive of the day it is found, and after this period, the Hotel shall turn it over to the nearest police station.
  3. The Hotel’s liability in regard to the custody of the Guests’ baggage and belongings in case of indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

【Liability in Regard to Parking】

Article 17.

The Hotel shall not be liable for the custody of the vehicle of a Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

【Liability of the Guest】

Article 18.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

【Changes to the Terms and Conditions】

Article 19.

  1. These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  2. Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

Attached Table No.1
Calculation method for Accommodation Charges, etc. for Hotels (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)

Contents
Total Amount to be paid by the Guest Accommodation Charges

1. Basic Accommodation Charge
(Room Charge)

2. Service Charge
(1 ×10%)

3. Accommodation Tax
When room rate + service charge per person is From ¥7,000 to under ¥15,000 : \100 per person / night

When room rate + service charge per person is From ¥15,000 to under ¥20,000 :
\200 per person / night

When over ¥20,000 : ¥300 per person / night

No Accommodation Tax levied on sums under ¥7,000.

4. Consumption Tax for Meals, Drinks, etc.
(1 +2) ×10%

Extra Charges

5. Meals, Drinks and Other Expenses

6. Service Charge
(5 ×10%)

7. Consumption Tax for Meals, Drinks, etc.
(5 +6) ×10%

Remarks of Attached Table No.1

Note:

  1. Taxes indicated are subject to change in accordance with changes in the tax laws.
  2. Consumption Tax shall be added to lodging and other charges. Accommodation Tax will be added only to the Room Charge and Service Charges.
  3. Statements will indicate the Accommodation Tax and Consumption Tax totals separately.
  4. Accommodation Tax is not levied on parties who do not use guestrooms for staying purposes when accordingly confirmed by the hotel.
  5. Accommodation Tax is levied in accordance with Osaka Prefectural Government legislation.

Addendum Table No.2
Cancellation Charge for Hotels (Ref. Paragraph 2 of Article 6)

Date when Cancellation of Contract is Notified Contracted Number of Guest
Individual Group
1 to 14 15 or more
No Show 100% 100%
Accommodation Day 80% 80%
1 Day Prior to Accommodation Day 20% 20%
9 Days Prior to Accommodation Day 10%

Remarks:

  1. The percentages signifies the rate of cancellation charge to the Basic Accommodation Charge.
  2. When the number of contracted days is shortened, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened.
  3. When part of a group booking (for over 15 persons or more) is cancelled, the cancellation charges shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.

House Regulations (IMPERIAL HOTEL, OSAKA)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

  1. GUESTROOMS

    • 1. Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
    • 2. While in your room, do lock the room door, and be sure to use the door latch.
    • 3. Be sure to identify any callers through the door scope or keep the door latch on when opening the door. Please do not admit unknown visitors into your room, and when in doubt please contact the Concierge or Night Manager at extension 2.
    • 4. Kindly refrain from smoking in bed, on nonsmoking floors, restricted areas or anywhere smoking may cause a fire.
    • 5. Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
    • 6. Please do not hang clothing or laundry on guestroom lamp shades.
    • 7. Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
    • 8. Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guest will be billed for any damage to Hotel property caused by Guest. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows that will detract from the external appearance of the Hotel.
    • 9. Please refrain from inviting visitors to your guestroom in the evening.
    • 10. Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
    • 11. No one who has not fully registered as a Guest may lodge in the Hotel rooms.
    • 12. Minors cannot be accommodated without approval of their legal guardians or parents.
  2. GUESTROOM CARD KEY

    • 1. When leaving your room, please be sure to lock the door and bring your card key with you.
    • 2. When signing for bills at the restaurants, bars or other facilities, please show your room card key or your guest booklet to the personnel on duty.
    • 3. Kindly return your guestroom card key to the Front Desk upon check-out.
  3. SETTLEMENT OF ACCOUNTS

    • 1. Please settle your bills at the Cashier’s Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
    • 2. The Hotel will accept payment in cash, or through designated credit cards, coupons, travelers’ checks or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
    • 3. The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
    • 4. When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
    • 5. The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
    • 6. Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used. Public telephones are provided in the Main Lobby and elsewhere on the premises.
    • 7. Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.
  4. VALUABLES AND UNCLAIMED ARTICLES

    • 1. Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure may be billed for storage or replacement locks and keys. The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
    • 2. The Front Desk, the Bell Captain’s Desk, Information Counter and Cloak cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
    • 3. The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
    • 4. Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
    • 5. The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
      Items checked at Cloakrooms: One month
      Items checked in Storage: Six months
      Items checked at the Front Desk by registered guests or visitors: One month
  5. IMPERIAL CLUB MEMBERS

    Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

  6. CONCERNING USE OF THE HOTEL PARKING FACILITIES

    • 1. Please follow the instructions of the Hotel personnel when using the parking facilities.
    • 2. Do not leave valuables or cash in your vehicle. The Hotel cannot be held responsible for loss or theft of any items in vehicles parked on the premises.
    • 3. Parking in front of any Hotel entrance is prohibited. Please park your vehicle in the underground garage.
    • 4. Vehicles parked elsewhere will be subject to removal, with expenses for removal to be paid by the guest.
    • 5. Hotel staff are prohibited from driving Guests’ vehicles at any time.
    • 6. Parking for registered Guests, valid for one vehicle per night, is available for a fee of ¥2,000.
  7. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

    • 1. The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
    • 2. The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
    • 3. In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
    • 4. Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
    • 5. The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
    • 6. Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.
  8. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

    • (1) Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
    • (2) Gunpowder, volatile oils or other explosives or inflammables;
    • (3) Objects emitting a foul odor;
    • (4) Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

    ALSO, KINDLY REFRAIN FROM:

    • (5) Ordering meals and drinks to be delivered from outside the Hotel;
    • (6) Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
    • (7) Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
    • (8) Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
    • (9) Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
    • (10) Kindly refrain from using mobile phones anywhere likely to disturb others.
  9. ABOUT COMPUTER CONNECTIONS

    This hotel is equipped with a Wi-Fi wireless Internet network for personal computer connections. When connecting to the Internet from guest rooms or the Business Center, kindly comply with and agree to the following guidelines:

    • (1) It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Although our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
    • (2) Depending on the contracted Internet provider, guests may be unable to send or receive Internet-based email.
    • (3) PC Internet usage is the sole responsibility of the guest. The hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
    • (4) In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
    • (5) If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
      • 1. The act of violating third parties’ or the hotel’s intellectual property rights;
      • 2. The act of violating the interests, privacy or photographic rights of the hotel;
      • 3. The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
      • 4. The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
      • 5. The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
      • 6. The act of corrupting public morals or damaging the reputation of the hotel in any way; and
      • 7. Any other act judged by the management of this hotel to be improper.
  10. CHANGES TO THE HOUSE REGULATIONS

    • 1.These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
    • 2.Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.

April 1, 2020

Terms and Conditions for Accommodation Contracts (KAMIKOCHI IMPERIAL HOTEL)

【Scope of Application】

Article 1.

  1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices
  2. In cases when the Hotel has entered into special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

【Application for Accommodation Contracts】

Article 2.

  1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    • (1) Names of the Guest (s) , age, sex, address, and contact telephone number
    • (2) Date of accommodation and estimated time of arrival;
    • (3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1) ;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

【Conclusion of Accommodation Contracts, etc.】

Article 3.

  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6, and thirdly for the reparations under Article 17 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in cases where the Guest is thus informed by the Hotel when the period of the payment of the deposit is specified.

【Special Contracts Requiring No Accommodation Deposit】

Article 4.

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into, a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. In cases when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

【Refusal of Accommodation Contracts】

Article 5.

  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
    • (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    • (2) When the Hotel is fully booked and no room is available;
    • (3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
    • (4) When the Guest seeking accommodation is considered to correspond to the following (a) to (c) ;
      • (a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item77) stipulated article 2 item 2 (hereinafter referred to as “gang group”) , gang member stipulated by the same law article 2 item 6 (hereinafter referred to as “gang member”) , gang group semi-regular members or gang member- related persons or other antisocial forces.;
      • (b) When gang group or gang members are associates of corporations or other bodies intending to control business activities.;
      • (c) When a corporate body is related to gang members.;
    • (5) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
    • (6) When seeking accommodation, demonstrates violent activity or makes demands beyond reasonable purview.
    • (7) When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes;
    • (8) When the Guest seeking accommodation acts in an inebriated fashion likely to disturb others Guests, or when a Guest seeking accommodation is verbally abusive or disruptive in a fashion likely to disturb other Guests.

【Right to Cancel Accommodation Contracts by the Guest】

Article 6.

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  2. In cases when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in cases when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment) , the Guest shall pay cancellation charges as listed in Attached Table No.2. However, in cases when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest has been informed of the obligation of the payment of the cancellation charges.
  3. Guests with confirmed reservations who have not arrived at the Hotel by 8:00 p.m. on the first evening of their reserved stay are subject to cancelled bookings at the discretion of the Hotel. Guests who have informed the Hotel of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled bookings at the discretion of the Hotel.
  4. Cancellation charges indicated in Article 6, Paragraph 2, shall not be made when guests who do not arrive on the day reserved for arrival and did not inform the hotel in advance could not reach the hotel due to bona fide train or flight delays and who can furnish appropriate evidence.

【Right to Cancel Accommodation Contracts by the Hotel】

Article 7.

  1. The Hotel may cancel the Accommodation Contract under any of the following cases:
    • (1) When the Guest is deemed liable to conduct and/or has conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
    • (2) When the Guest is clearly considered to correspond to the following (a) to (c) .;
      • (a) Gang group, gang group semi-regular members or gang member related persons or other antisocial forces.
      • (b) Corporate body or other organization when gang groups or gang members control business activities.
      • (c) In a corporate body which has persons connected to gang members as its board member.
    • (3) When the Guest can be clearly detected as carrying an infectious disease;
    • (4) When being accommodated, demonstrates violent activity or makes demands beyond reasonable purview.
    • (5) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    • (6) When Guests are inebriated, acting in an unruly fashion, speaking or singing in an unusually loud voice, entering guest rooms of other Guests without permission, and who by doing the aforementioned disturb other Guests.
    • (7) When the Guest dose not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires) .
    • (8) When a request for clarification of the items in Article 2, Paragraph 1 has been made, and those items have not been clarified by the deadline.
  2. In cases when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services during the contractual period which he has not received.

【Registration】

Article 8.

  1. The Guest shall register the following particulars at the front desk of the Hotel on the day of the accommodation:
    • (1) Name, age, sex, address, and occupation of the Guests (s) ;
    • (2) For foreign guests, nationality, passport number, port and date of entry into Japan;
    • (3) Date and estimated time of departure;
    • (4) Other particulars deemed necessary by the Hotel.
  2. In cases when the Guest intends to pay his Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as coupons or credit cards, these credentials shall be shown in advance at the time of registration prescribed in the preceding Paragraph.

【Occupancy Hours of Guest Rooms】

Article 9.

  1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00p.m. to the following 11:00a.m. However, in cases when the Guest is accommodation dated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
  2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    • (1) Until 14:00 P.M. ・・・・・1/2 of room rate
    • (2) After 14:00 P.M. ・・・・・・full room rate

【Observance of Regulations Governing Lodging】

Article 10.

Guests shall observe the regulations and rules of the Hotel in accordance with those stipulations governing lodging.

【Service Hours】

Article 11.

Hours of business at the main facilities in the hotel are indicated in the Directory in your room.

【Payment of Accommodation Charges】

Article 12.

  1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Addendum Table No.1.
  2. Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid with Japanese currency or by any means other than Japanese currency, such as coupons or credit cards, recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and which remain at his disposal.

【Liabilities of the Hotel】

Article 13.

  1. The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in its fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
  2. In accordance with local fire regulations, hotel personnel preparedness, fire prevention systems and safety standards are tested annually by the fire department. The hotel is also covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

【Handling When Unable to Provide Contracted Rooms】

Article 14.

  1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
  2. When arrangement of other accommodation cannot be made not with understanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

【Handling of Deposited Articles】

Article 15.

  1. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or accident on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not on deposit at the Front Desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

【Custody of Baggage and/or Belongings of the Guest】

Article 16.

  1. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in cases when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
  2. When the baggage or belongings of the Guest are found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days inclusive of the day it is found, and after this period, the Hotel shall turn it over to the nearest police station.
  3. The Hotel’s liability in regard to the custody of Guests’ baggage and belongings in cases indicated in the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in cases in Paragraph 1. and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

【Liability of the Guest】

Article 17.

The Guest shall compensate the Hotel for the damage caused through the intention or negligence on the part of the Guest.

【Changes to the Terms and Conditions】

Article 18.

  1. These Terms and Conditions fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (“Code”) , and any part of these Terms and Conditions may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
  2. Changes to these Terms and Conditions shall be posted on the company's designated website and shall apply from the effective date. In the event that these Terms and Conditions are changed, a document or a tablet terminal containing the details of the changes shall be available in the guest room.

Addendum Table No.1 Billing Procedures
(Refer to Article 2, Paragraph 1, Article 3, Paragraph 2, and Article 12, Paragraph 1.)

Addendum Table No.2 Cancellation Charges

Contracted Number of Guests Date of Notification of Cancellation of Contract
Individuals 1 to 9 Persons No Show Arrival Date 1 Day Prior to Arrival Date 3 Days Prior to Arrival Date 5 Days Prior to Arrival Date
100% 100% 80% 50% 20%

Contracted Number of Guests Date of Notification of Cancellation of Contract
No Show and Arrival Date 2 Days Prior to 1 Day 6 Days Prior to 3 Days 13 Days Prior to 7 Days 30 Days Prior to 14 Days
Groups Over 10 Persons Cancellation of whole reservation 100% 80% 50% 30% 10%
Cancellation of part of reservation 100% 50% 40% 20% 10%

Note:

  1. A cancellation charge shall be calculated from the day on which the Guest notifies the Hotel of the cancellation of the contract.
  2. The cancellation charge is a percentage of the basic accommodation fee (room charge) . However, in the case of accommodation packages with breakfast, etc., the published amount, hereinafter referred to as the package fee, will be the cancellation charge.
  3. In the event of a contract for consecutive accommodation by the same Guest, the basic accommodation charge (or package charge) on the first day shall be paid by the Guest as a penalty. In addition, if the number of contract days is shortened, the room charge for one day (first day) will be accepted as a penalty fee regardless of the number of days shortened.
  4. In addition, there may be penalties different from those set forth above for accommodation packages or specific groups planned by the hotel.

House Regulations (KAMIKOCHI IMPERIAL HOTEL)

In order to assure you and all of our guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation’s rules, a copy of which is in your guestroom. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guestrooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

  1. GUESTROOMS

    • 1. Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
    • 2. While in your room, please do lock the room door, and be sure to use the door latch.
    • 3. Be sure to identify any callers keep the door latch on when opening the door. Please do not admit unknown visitors into your room. When in doubt, please contact the Front Desk.
    • 4. Do not smoke in places where there is a risk of fire (especially in bed) . Please smoke in designated areas only.
    • 5. Usage of heating devices, irons, cooking equipment, candles, etc. is strictly forbidden inside guestrooms or hallways without prior permission from the Hotel. This regulation does not apply to residential accommodations furnished with cooking facilities.
    • 6. Please do not hang clothing or laundry on guestroom lamp shades.
    • 7. Please use all Hotel equipment or fixtures only at their provided spots and for the purposes designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
    • 8. Please do not rearrange guestroom furniture to any great extent without prior permission from the Hotel. Guests will be billed for any damage they may cause to Hotel property. Please do not remove fixtures or equipment from the room, and please refrain from placing anything near the windows or in the verandah that will detract from the external appearance of the Hotel.
    • 9. Please refrain from inviting visitors to your guestroom in the evening.
    • 10. No one who has not fully registered as a Guest may lodge in the Hotel rooms.
    • 11. Minors cannot be accommodated without approval of their legal guardians or parents.
  2. GUESTROOM KEY

    • 1. When leaving your room, please be sure to lock the door and bring your key with you. Also please leave your room key at the Front Desk when you go out from the Hotel
    • 2. When signing for bills at the restaurants, bars or other facilities, please show your room key or your guest booklet to the personnel on duty.
    • 3. Kindly return your guestroom key to the Front Desk upon check-out.
  3. SETTLEMENT OF ACCOUNTS

    • 1. Please settle your bills at the Front Desk when checking-out. The Hotel reserves the right, however, to request payment during your stay. In the event accounts are not settled upon the Hotel’s requests, guests may be asked to vacate their rooms.
    • 2. The Hotel will accept payment in cash, or through designated credit cards, coupons, or other means agreed upon by the Hotel. Personal checks or promissory notes are not accepted.
    • 3. The Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
    • 4. When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
    • 5. The Hotel will not pay for any guest’s private expenses such as travel tickets, taxi fares, purchases, stamps, shipping charges, etc., nor add costs for these to guest’s statements.
    • 6. Usage of the telephone or facsimile facilities in guestroom will be billed as incurred, including cases where no actual telephone charges are incurred but lines are used.
    • 7. Individual tipping is not accepted in lieu of the standard 10% Service Charge added to bills in addition to government taxes.
  4. VALUABLES AND UNCLAIMED ARTICLES

    • 1. Please avail yourself of the complimentary safety deposit boxes at the Front Desk for storing your cash, securities, jewelry or other valuables. The Hotel cannot be held responsible for cash or valuables lost or stolen if kept elsewhere. We are unable to accept for storage works of art, valuable antiques or furs. The use of the safety deposit boxes is restricted to actual registered guests of the hotel only. Guests who neglect to claim the contents of their safety deposit boxes prior to departure, The Hotel may not be held responsible for losses or damages to articles stored in the safety deposit boxes.
    • 2. The Hotel cannot accept for storage cash, securities or other valuables or fragile items. The Hotel cannot be held responsible for any cash, securities or other valuable or fragile items if damaged, lost or stolen when left in the care of the staff in the aforementioned area.
    • 3. The Hotel will return stored items only to those parties bearing storage claim stubs. The Hotel cannot be held responsible for loss or damage after the stored items have been handed to the bearer of the stub.
    • 4. Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
    • 5. The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
    • Items checked in Storage: Six months

  5. IMPERIAL CLUB MEMBERS

    Imperial Club Members using the Hotel are requested to observe these lodging and house regulations, in addition to Imperial Club regulations. Members breaching these regulations may have their membership cancelled and the Hotel may refuse future usage by that party.

  6. CONCERNING ORGANIZED CRIME OR CONDUCT DISTRUPTIVE OF SOCIAL ORDER

    • 1. The Hotel prohibits usage of its facilities by all organizations or individuals designated as being affiliated with organized crime, in accordance with the laws for the prevention of organized criminal activities, enacted March 1st, 1992. Parties being found liable to this law will be refused usage of the premises at all times.
    • 2. The Hotel also refuses usage of its facilities by anti- social organizations and their individual members, including members of organized crime groups, radical groups, or their individual members. The Hotel will refuse usage of its facilities and services to all such parties at all times.
    • 3. In the event any act of violence, threats, intimidation or unjust demands occurs, offenders shall be refused usage of the Hotel immediately, as well as any future usage.
    • 4. Individuals under the influence of drugs or alcohol or who exhibit conduct that may cause fear, anxiety or injury to other Guests, or individuals unable to care for themselves or who may be mentally unstable or of a dangerous nature, will be refused usage of the Hotel.
    • 5. The Hotel will immediately refuse usage of the facilities to any individual who has caused or is causing other Guests anxiety or disruption through belligerent, loud or improper or inappropriate conduct, including those engaged in gambling or other activities detrimental to public order and morals.
    • 6. Please be advised that apart from guestrooms, surveillance cameras have been installed throughout this hotel.
  7. PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:

    • (1) Dogs, cats, birds and other animals or pets (seeing eye and assistance dogs permitted) ;
    • (2) Gunpowder, volatile oils or other explosives or inflammables;
    • (3) Objects emitting a foul odor;
    • (4) Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan.

    ALSO, KINDLY REFRAIN FROM:

    • (5) Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests within the Hotel;
    • (6) Wearing outside your room the yukata (Japanese kimono-robe) , bathrobe and slippers which are provided for your use only in the guestrooms;
    • (7) Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
    • (8) Taking photographs, films or video tapes for business purposes without the prior approval of the Hotel.
    • (9) Kindly refrain from using mobile phones anywhere likely to disturb others.
  8. PC Internet Usage Services

    The Kamikochi Imperial offers use of the internet system, (Wi-Fi network) . When connecting to the Internet from guest rooms or in the Lobby, kindly comply with and agree to the following guidelines:

    • (1) It is the guest’s responsibility to verify that his PC, software settings and any other peripheral equipment are compatible. Al though our personnel will be pleased to offer suggestions, it is the guest’s sole responsibility in accepting or declining such counsel. The Hotel accepts no responsibility whatsoever for any problems resulting from the guest’s operation of computer equipment.
    • (2) Depending on the Internet service of your provider, e-mail transmissions may be restricted.
    • (3) PC Internet usage is the sole responsibility of the guest. The Hotel accepts no responsibility whatsoever for any malfunctions that may occur to the guest’s PC equipment when using Internet communications, including security leaks, computer viruses and any problems resulting from misuse.
    • (4) In the case of any unavoidable breakdown in Internet service, accident or damage affecting Internet access, the hotel management will endeavor to restore service as soon as possible. It is, however, the guest’s responsibility to ensure that his equipment and data are not damaged in the event of such a breakdown.
    • (5) If hotel regulations governing PC and Internet usage are ignored, Internet access may be disconnected. Moreover, if the hotel or third parties suffer loss, we reserve the right to claim compensation from the offender. The following PC communication activities are prohibited:
      • 1. The act of violating third parties’ or the hotel’s intellectual property rights;
      • 2. The act of violating the interests, privacy or photographic rights of the hotel;
      • 3. The act of infringing on data transmissions being sent to or received by the hotel or by third parties from other providers;
      • 4. The act of transmitting e-mails for solicitation or advertisement without permission, causing a nuisance or making threats to third parties;
      • 5. The act of transmitting PC software virus programs, advertising or endorsing such programs or assisting others in such actions;
      • 6. The act of corrupting public morals or damaging the reputation of the hotel in any way; and
      • 7. Any other act judged by the management of this hotel to be improper.
  9. CHANGES TO THE HOUSE REGULATIONS

    • 1.These House Regulations fall under the category of fixed terms of contract (teikei-yakkan) under the Civil Code of Japan (‘Code’) , and any part of these House Regulations may be changed by us in accordance with the provisions of the Code if such change is beneficial to the members or necessary for a reasonable purpose.
    • 2.Changes to these House Regulations shall be made by posting the changes on the company’s designated website and shall apply from the effective date. In the event of any changes to the House Regulations, a document or a tablet terminal stating such changes will be available in the guest room.

Thank you for your gracious attention.

April 1, 2020

Imperial Hotel Internet Access Service User Agreement

Imperial Hotel, Ltd. (hereinafter referred to as the Hotel) offers this Internet Access Service (hereinafter referred to as the Service) under the specific condition that users will use the Service in full accordance with this Agreement.

Article 1 (Observance of Basic Rules)

Users are required to observe generally-accepted manners, morals and technical regulations when using the Internet.

Article 2 (Breach of Basic Rules)

When users cause problems or disadvantage a third party, interfere with services provided by the Hotel, or perform any other act that the Hotel considers inappropriate, the Hotel may prohibit such users access to both the Service and the facilities of the Hotel.

Article 3 (Conditions Governing Usage of the System)

Usage of this Service is limited to those users who agree in full with this Agreement.

Article 4 (User Responsibilities)

  1. The Hotel assumes no responsibility or liability for any delays, claims, losses or damages (including but not limited to loss of information, files or data) , direct or indirect, arising from or in relation to the use of the Service. Furthermore, a user who causes damage to a third party user shall be totally responsible for such damages and must settle all disputes with the concerned third party at the user’s expense, except in cases where damages are proven to be the fault of the Hotel.
  2. The Hotel retains the right to claim damages and requires the user to pay damages when the user has caused damage to the Hotel due to any of the following breaches of this Agreement:
    • ・Transmission or writing-in of harmful computer programs;
    • ・Transmission or writing-in of a third party's information;
    • ・Usage of the Service for purposes other than the user's personal purposes; and
    • ・Any conduct that is illegal under Japanese law.

Article 5 (Service Changes)

If the Hotel deems it necessary, any changes in the operations or to the contents of the Service may be introduced without prior notice being given to the user.

Article 6 (Suspension of Service)

The Hotel may temporarily suspend the Service without prior notice to users when:

  1. Maintenance or upgrading activity is carried out on Service systems;
  2. Natural disaster, force majeure or other emergencies occur, or when there is imminent danger of such an emergency; and
  3. The Hotel deems it necessary to suspend the Service for reasons related to operation of the Service itself.

Article 7 (Governing laws)

The Service shall be operated and used in accordance with the laws of Japan.

Article 8 (Rule Changes)

  1. These Rules fall under the terms and conditions of Japan’s Civil Code. They shall be modified in accordance with the provisions of this Civil Code if found to be at variance with the interests of the user or there are reasonable grounds that require such a change.
  2. Changes to these Rules shall apply from the date specified at the time the revisions are published on the Company's designated website.

Article 9 (Validity of this Agreement)

This Agreement comes into effect from 12:00 noon, Japan Standard Time, March 26th, 2020.

General Rules for the Use of Banquet Halls

The Imperial Hotel maintains General Rules for the Use of Banquet Halls formulated to prepare and cater for all kinds of banquets to the best interest and satisfaction of banquet hall patrons and their guests. The client is cordially requested to note and comply with the provisions of the Rules stipulated below when ordering our banquet services.

Article 1. Banquet Hours and Services

  1. Kindly make all necessary arrangements in advance with our staff in charge, to assure that the use of the banquet hall and related services, including the preparation and removal of banquet facilities and supplies, will be completed within the predetermined span of time.
  2. Please comply with other rules of our hotel, enforced for the sake of more satisfactory utilization of our banquet services.
  3. Consequently, when the use of the banquet hall and related services exceed the agreed hours, additional charges will be required. However, there are occasions when we may not be able to comply with requests for an extension.

Article 2. Partial Payments

  1. Upon receipt of your reservations, we may request that you kindly make partial payment and specify the time for settlement of the remaining payments.
  2. The amount of said partial payment will be determined according to the specifics of your banquet.
  3. You shall make advance payment of the total estimated charges or the amount we specify by the day we specify.

Article 3. Terms of Payment

  1. Please note that the cost for the banquets (or the balance of the total cost less deposit or payment) must be settled within 20 days after the banquet, either in cash or by bank transfer.
  2. Should the deposit or payment exceed the actual cost, the balance will be refunded within 20 days after the banquet.

Article 4. Cancellation and Postponement Charges

When you cancel or postpone your reservation for your banquet, you will be requested to pay the following charge:
Date of Cancellation or Postponement Cancellation and Postponement Charges
180-121 days before the day of event 30% of the usual room charge
120-91 days before the day of event 50% of the usual room charge
90-61 days before the day of event 80% of the usual room charge
60-31 days before the day of event 50% of the estimated charges for all reserved banquet services
30-11 days before the day of event 70% of the estimated charges for all reserved banquet services
10-1 days before the day of event 80% of the estimated charges for all reserved banquet services
Day of event Total estimated charges for all reserved banquet services.

Article 5. Number of Chargeable Guests

  1. Please inform our staff in charge, not later than noon of the day before the banquet (except Saturdays, Sundays and holidays) , of the final, definite number of guests for whom dishes and drinks are to be prepared and served. We refer to these as chargeable guests. Notwithstanding the previous sentence, and depending on the nature of the banquet, we may specify an alternate time and date when you shall inform us of the number of chargeable guests.
  2. You will be requested to pay all the chargeable guests even in the case the number of guests actually attending the banquet is smaller than that made known to our staff in charge before noon on the previous day.

Article 6. Arrangements for Decorations and Entertainment

  1. Please assign a caterer designated by the hotel for decorations, flower arrangements, acoustics, lighting, entertainment, music, receptions, or any other equipment or services needed for your event.
  2. If you wish to assign a caterer directly appointed by you, kindly obtain the consent of the hotel in advance in order that arrangements may progress smoothly. In such case, your caterer may need to carry items in, carry out, place signboards and set up decorations, entertainment equipment, etc., and shall need to follow hotel policy in order to prevent damage to carpets, walls and other hotel property and to coordinate with other customers' schedules. Moreover, if the hotel determines the necessity for hotel staff to give direct guidance to your assigned caterer, a separate labor charge will become payable.

Article 7. Damages

  1. We request that you and all persons assigned to cater your banquet, including any caterers directly appointed by you, take good care not to cause any damage to the buildings, structures, carpets, walls, ceilings furniture and fixtures of our hotel.
  2. Kindly note that in the event of any damage of any of the articles mentioned in the preceding article, you or any person assigned to cater for your banquet will be required to repair the damaged article or pay for the consequential damages.

Article 8. Policy on Use of Caterer

With prior consent of our hotel, the caterer you have directly appointed may also conduct arrangements for decorations and other requirements, provided that the hotel policy is followed as to the manner of bringing in and taking out of equipment or goods, the size of signboards, and method and location of installation.

Article 9. Prohibited

  1. Please refrain from any of the following, all of which are forbidden.
    • (1) Possession of pet animals such as dogs, cats and birds;
    • (2) Possession of inflammable or other dangerous substances;
    • (3) Possession of malodorous substance;
    • (4) Any conduct running counter to the laws, public order and custom or causing a nuisance to other guests of our hotel;
    • (5) Entertainment that causes loud noise and/or vibrations;
    • (6) Relocation of fixtures;
    • (7) Use of the banquet hall for any other purpose than that specified and agreed upon in making the reservation;
    • (8) Any other act forbidden by law and other regulations;
    • (9) If an attendee at a banquet, etc., shows signs of a contagious disease, which may adversely affect the health of others, we may refuse the use of our facilities.
  2. If a customer wishes to attend a banquet, etc., and falls under the below-mentioned (1,2,3) forbidden categories; we will cancel such application, even if the applicant has already provisionally received permission or further seeks to make application for the use of our facilities. Kindly note all of the following are forbidden.
    • 1. Applications from organized crime syndicates;
    • 2. Applications from extremist groups,
    • 3. Applications from anti-social groups.
    Should a representative person make application on behalf of any forbidden group, as designated by the Prefectural Public Safety pursuant to the Act on Prevention of Unjust Acts, by Organized Crime Group Members or any other anti-social groups (enacted March 1, 1992) we may refuse to accept it.
  3. If the Hotel determines that there is a substantial risk of inconvenience or annoyance to other guests or neighboring areas due to protests, harassment, etc., at the implementation of your banquet or any other event, your application for a reservation will be refused.

Article 10. Cancellation of Reservation

Should any of the followings occur, we may cancel your reservation.

Article 11. Others

Kindly be advised that in the event of a natural disaster or other emergency related to the safety of guests and customers, we may make an emergency broadcast during a banquet.

Article 12. Validity of this Agreement

In the event of changes, revisions or any other relevant modification with respect to this Agreement, we confirm that we have agreed to the contents of this Agreement and obtained in advance in writing or by e-mail the consent of the other party.

Article 13. Changes to the Terms

  1. These Terms fall under the terms and conditions of the Civil Code of Japan. Each of these Terms shall be amended in accordance with the provisions of the Civil Code if there are reasonable grounds that conform to the general interests of the customer.
  2. Changes to these Terms will apply from the date of effect specified at the time of publication by posting the contents of the revised provisions on the Company's designated website. In the event of any such change to these Terms, the customer will be notified in writing or by e-mail of the relevant changes.

*Food Allergy If the client needs advice regarding food allergies, he should notify the sales coordinator. In such cases, we will endeavor to remove any and all allergens during the preparation of particular meals. Since we cannot guarantee total removal, however, we will leave the final decision of consumption to the discretion of the guest.

Imperial Club International Regulations

  1. Membership Qualifications

    • 1) Established and frequent guests of the Imperial Hotel residing outside Japan.
    • 2) Invited guests of the Imperial Hotel. Club membership will be granted only to guests age 20 or above who satisfy either of the above requirements. Applicants who are found ineligible under the terms described in Article 7 of Imperial Club International Regulations will be denied membership.
    • 3) Registration in "MY IMPERIAL" is required to qualify for member benefits.
  2. Membership Fees

    None.

  3. Invitation to Join

    Fill in the required items on the web application form.

  4. Membership Cards

    • 1) A digital membership card will be issued to each member through "MY IMPERIAL" website.
    • 2) Use of the digital membership card is restricted to the cardholder whose name is on the card.
    • 3) Your digital card must be presented to qualify for benefits and privileges.
  5. Settlement of Accounts

    Accounts should be settled by either cash or a recognized credit card upon departure.

  6. Change of Address

    Please notify the hotel of any change of address, telephone number, employment, e-mail address, and other important information that was included at the time of membership acceptance.

  7. Cancellation of Membership

    • 1) Whenever a member violates the hotel's regulations in relation to the use of its accommodations or its premises.
    • 2) Whenever false information is submitted.
    • 3) Whenever the member's conduct is deemed unworthy.
    • 4) Whenever privileges are not used at least once during the five-year membership period.
    • 5) Whenever the hotel is not advised of a member's change of address and whereabouts become unknown.
    • 6) Whenever hotel charges are unpaid or the member cannot pay by standard payment procedures.
    • 7) When any member's behavior is deemed by the hotel to be inappropriate.
    • 8) Please note memberships will be cancelled upon resignation from "MY IMPERIAL" service.
  8. Other Guidelines

    • 1) For reservations, contact your travel agent or our international sales offices. To qualify for member privileges and benefits, kindly be sure to provide your membership number to your agent or the hotel staff when placing your reservations for each visit. Privileges can not be extended when booking without this information.
    • 2) Changes to these regulations will be announced on our website and effective form the date specified.
    • 3) Privileges and benefits are offered only after members receive their cards.
    • 4) These regulations apply to members who are registered after October 23rd, 2018.
      To members who registered prior to October 23rd, 2018.

Guide to Personal Information Processing

  1. THE IMPERIAL HOTEL GROUP'S COMMITMENT TO PROTECTING PRIVACY

    Imperial Hotel, Ltd. (“we”) hereby declares that we duly abide by the laws and regulations relating to the protection of personal information in order to secure the appropriate and adequate processing and maintenance of such information for our business purposes. Accordingly, we are establishing stringent independent rules and systems which we will implement, follow and maintain.
    We will establish company rules governing privacy in order to enact this declaration. We will educate our entire staff, including directors, regular employees, temporary employees, as well as other concerned parties, concerning the details and enforcement of these rules and regulations and request their compliance.
    We will establish company regulations for the secure administration of personal data in order to avoid loss, damage, tampering and theft of personal information. We will also set up necessary security systems to prevent illegal access and any possible invasion by computer viruses. Our fundamental principles governing privacy protection are as follows.
    • a. Personal data must be collected through honest, legally sound procedures; unauthorized data collection is prohibited.
    • b. Personal data shall be used exclusively within the limits of the prescribed purposes. Usage for any other purpose is prohibited.
    • c. Personal data must be handled under security sensitive procedures. Output / input, storage, transportation or transmission shall not be permitted under any circumstances when such security cannot be guaranteed.
    • d. Providing any personal information to a third party outside the exact prescribed specifications of the laws, and without consent from the subject individual of the data is prohibited. When the handling of personal information is delegated to a third party for business-related purposes, or that personal information is to be shared with a third party, a contract with the third party concerned will be put into effect to assure compliance with all legal procedures.
    • e. We acknowledge that an individual has the right to access, correct or discontinue our usage of his personal information or other rights stipulated in each applicable jurisdictional law. We will comply with any such request in full accordance with the laws and regulations.
  2. CONSENT

    "Personal data" means any information collected and stored in a format that allows you to be identified personally, either directly or indirectly as a natural person. Prior to providing us with personal data, you should read this Personal Data Protection Charter describing our customer privacy protection policy.

    This Personal Data Protection Charter is part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Personal Data Protection Charter.

  3. SCOPE OF APPLICATION

    This Charter applies:
    To all data processing implemented in our subsidiary and managed hotels and sales offices, i.e. those operating under an Imperial Hotel Group brand name (New York Sales Office, Singapore Sales Office, Imperial Hotel Services, Ltd., Imperial Hotel Limousine Service, Ltd., etc.) . This list is regularly updated. To all our reservation websites, including https://www.imperialhotel.co.jp but also the sites operating under an Imperial Hotel Group brand name.

  4. WHAT PERSONAL DATA IS COLLECTED?

    At certain points, we will be required to ask you, as our customer, for information about you and/or members of your family including contact details, payment account information, reservation information, preferences and other information relating your stay or usage of our service.

    The information collected in relation to persons under 18 years of age can only include their name and date of birth, and it can only be supplied to us by an adult. If a minor sends personal data to us, you can contact the Hotel Operations Management department to arrange for this information to be deleted.

  5. WHEN IS YOUR PERSONAL DATA COLLECTED?

    We may collect personal data on a variety of occasions, including when you:

    • ・ use our services
    • ・ agree to allow third parties to transmit your information to us
    • ・ visit our website
    • ・ contact us
    • ・ conduct an act related to the above
  6. DATA COLLECTION PURPOSES

    We collect your personal data for of the following purposes:
    Meeting obligations to our customers.
    Managing the room reservations and requests for accommodation.
    Managing your stay at the hotel.
    Improving our hotel service.
    Managing aspects of our relationship with our customers.
    Use a trusted third party to cross-check, analyze and apply certain devices to your collected data, in order to ascertain your customer profile, and to allow us to send you personalized offers.
    Providing security for and improving your use of our websites.
    Conforming to local legislation.

  7. THIRD-PARTY ACCESS TO YOUR PERSONAL DATA

    As we serve and have a presence in places throughout the world, we endeavor to provide you with services throughout the world. Thus, to guarantee you the right of access and correction, we have to share your personal data with internal and external recipients subject to the following conditions:

    • a. Within the Imperial Hotel Group, we may share your personal data with and allow authorized personnel from the Group to access it in order to provide you with optimal services, including:
      • ・ Hotel staff
      • ・ Reservation staff using our reservation tools
      • ・ IT staff
      • ・ Commercial partners and marketing services
      • ・ Medical services
      • ・ Legal services
      • ・ Any appropriate person within Imperial Hotel Group entities for certain specific categories of personal data.
    • b. With service providers and partners: your personal data may be sent to a third party to provide services and improve your stay, for example:
      External service providers, such as IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
      Commercial partners: We may, unless you specify otherwise to the Hotel Operations Management department, enhance your profile by sharing certain personal information with our commercial partners. Should we do so, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow us and our privileged contractual partners to determine your interests and your customer profile, and will allow us to send you personalized offers.
    • c. Local authorities: We may also be required to send your personal data to local authorities if required by law or as part of an inquiry and in accordance with local regulations.
  8. SHARING OF YOUR PERSONAL DATA

    We share a portion of your personal data, as follows. The management representative is in charge of protecting the personal data to be shared (for any questions concerning sharing your personal data, please contact the Hotel Operations Management department) .

    Items of personal data to be shared Name, Address, Company name, E-mail address, Credit card information, Flight information, and other information required to offer the services.

    Scope of parties with whom information is shared

    • ・ Imperial Hotel Services, Ltd.
    • ・ Imperial Hotel Limousine Service, Ltd.
    • ・ HALEKULANI CORPORATION, located in Hawaii, USA

    Purpose for which personal data will be shared with other parties

    • ・ Security inside the Imperial Hotel
    • ・ Reserving limousine and transportation services
    • ・ Housekeeping services
    • ・ Bill adjustments
    • ・ Hotels managed and provided with services by the HALEKULANI CORPORATION
    • ・ Other services related to the above

    Name of the person who is responsible for the management of personal information to be shared Imperial Hotel, Ltd.

  9. PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS

    For the purposes set out in Clause 6 of this Charter, we may transfer your personal data collected in the European Union to recipients in Japan.

    Consequently, in addition to implementing this Charter, we employ appropriate measures to ensure the secure transfer of your personal data collected in the European Union to Japan offering a different level of privacy from that proposed in the European Union.

    As part of these activities, your data may be sent, in particular as part of the reservation process, to a recipient located in Japan.

  10. COOKIES

    Use of cookies

    Our websites use cookies to operate. Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.
    The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
    During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

    How do we use cookies?

    We use the following cookies on our websites:

    Name of cookie Type Purpose Storage time
    _ga

    First Party to differentieate between
    users within the framework
    of Google Analytics 2 years
    _gid

    First Party to differentieate between
    users within the framework
    of Google Analytics 24 hours
    _gat

    First Party to produce request rates 1 minute
    _gac_<property-id>

    First Party to manage information
    about campaigns related to
    the user 90 days
    Legitimate Interests for Using Your Information
    The use of your information is not only helpful for us but also beneficial to you, as it will allow us to improve our services and better orient them to your needs. It will also enable us to provide advertising services that are tailored to your interests, which will allow you to receive more specific and useful information. We consider that the use of your information in the manner described above does not result in a risk to your rights and freedoms.

    How to control cookies?
    You can control and/or delete cookies as you wish ? for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
    If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

  11. STORAGE OF DATA

    We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.

  12. ACCESS AND MODIFICATION

    You have the right to access your personal data collected by us, to correct it, etc. subject to applicable legal provisions.
    You may also exercise your right to object by writing to us below.
    If you have any difficulty exercising your rights, please contact us by sending an email to us directly or to our representative below:

    Imperial Hotel, Ltd.
    Hotel Operations Management department
    1-1, Uchisaiwai-cho 1-chome, Chiyoda-ku, Tokyo 100-8558, Japan
    post@imperialhotel.co.jp
    To maintain confidentiality and personal data protection, we will require identification in order to respond to your request. You will be asked to provide a copy of government-issued identification, such as a driver's license or passport, along with your request.

    If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Hotel Operations Management department as indicated above.

    We will process and respond to requests as swiftly as possible and in accordance with applicable law.

    You may also exercise your rights with respect to your personal data that is stored and processed by one of our hotels following a stay. To do this, you must contact the hotel directly.

  13. UPDATES

    We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.

  14. INQUIRIES AND CONTACT INFORMATION

    For any questions concerning the Imperial Hotel Group's personal data protection policy, please contact the Hotel Operations Management department.

Guide to Personal Information Processing on MY IMPERIAL

The personal information processing on the Imperial Hotel Home Page shall be made pursuant to the “Guide to personal information processing,” In addition, since certain information, including personal information, regarding each user of MY IMPERIAL (hereinafter referred to as “User”) is required to be provided for registration, Imperial Hotel, Ltd. (hereinafter referred to as “We”) establishes the following policies, as well as, “MY IMPERIAL Service Rules,” in order to ensure the appropriate processing and handling of such personal information. Please read and accept these policies.

Responsible Officer of the Home Page
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU
TOKYO 100-8558
Inquiry Form: https://www.imperialhotel.co.jp/e/contact/index.html

Social Media Policy

Imperial Hotel, Ltd. (hereinafter referred to as the "Hotel") hereby establishes the following policy upon the establishment and utilization, whether permanent or temporary, of the Hotel's official account (hereinafter referred to as the "Official Account") for social media (meaning media where any user is free to transmit and display information via the Internet, with typical examples of social media being Facebook, Twitter, and YouTube) .
In addition, the provisions of this policy shall be applicable to all users of the Hotel's Official Account and any incidental services thereto (hereinafter referred to as the "Users") :

Ⅰ. Management Policy

  1. The Hotel understands that any information transmitted through social media is published to the general public, and that any information once having been transmitted cannot be completely deleted, and the Hotel shall carefully consider each instance where it is to transmit any such information.
  2. The Hotel shall endeavor to adopt an attentive attitude to remarks that are transmitted by Users, and shall act appropriately to each situation presented.
  3. Employees of the Hotel (including executives, staff under an employment relationship, and temporary workers) shall abide by the various laws and the Hotel's privacy policies that are applicable alongside this policy,Guide to personal information processing, as well as any internal rules with respect to the utilization of social media.
  4. The Hotel, as a general rule, shall not reply to any informational content transmitted by Users through social media except where the Hotel, upon evaluation of the contents of any such transmission, deems it necessary, at which point the Company shall issue a reply on the Official Account or by directly contacting the relevant User (s) .

Ⅱ. Purpose in Utilizing Social Media

The Hotel's purpose in utilizing social media is to share information with customers and to increlase the Hotel's business activities by transmitting information related to any sales promotions conducted by the Hotel, along with any information concerning other related activities of the Hotel.

Ⅲ. Contents of Transmissions from the Hotel

Any contents transmitted by the Hotel on the Official Account shall be limited to general information pertaining to sales promotions and any information related to any such promotion, such as information pertaining to any products, services, events, and promotions relating to the Hotel, Hotel history, as well as any information concerning regional and seasonal events as relevant to the Hotel. Formal announcements, such as company information and financial information, shall be displayed on the Hotel's home page or other similar medium.

Ⅳ. Materials Prohibited From Being Transmitted by the Company or Users

Neither the Hotel nor the Users shall transmit on the Official Account any information or content described below, and the Hotel shall actively delete, at its sole discretion, any information or contents promulgated by any User that falls into any of the below categories.

  1. Any content that infringes upon the human rights or privacy rights of any User or employees of the Hotel.
  2. Any content that infringes upon the rights and property of, or that slander or libel, the Hotel, any User, or any third party.
  3. Any other content that the Hotel deems, at its sole discretion, to be unsuitable for publication.

Ⅳ. Disclaimer

  1. The Hotel may discontinue or suspend operations or may change information on the Official Account without any notice.
  2. The Hotel shall have no responsibility for any damage that occurs from utilizing the Official Account or from not being able to utilize the Official Account, nor shall the Hotel be responsible for any damage that occurs from the discontinuance, suspension of operations, or change of information on the Official Account, regardless of the reason.

Ⅵ. Jurisdiction

Any dispute arising with respect to the utilization of social media shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Ⅶ. The Official Social Media and the Official Account of the Hotel

Facebook : https://www.facebook.com/imperialhoteljapan

Ⅷ. Contact Details

Contact details regarding the Hotel's utilization of social media and its Official Account:

Responsible Officer of the homepage
Imperial Hotel, Ltd.
1-1, UCHISAIWAI-CHO 1-CHOME, CHIYODA-KU,
TOKYO 100-8558

Inquiry Form: https://www.imperialhotel.co.jp/e/contact/index.html

For customers accessing the Hotel’s social media channel


With respect to remarks and contributions

  1. Transmission of information by the Hotel on its Official Account at social media does not necessarily guarantee that such information is an official announcement or opinion of the Hotel. Please see the Hotel’s homepage or news releases for official announcements and opinions of the Hotel.
  2. The Hotel shall actively delete, at its sole discretion, any information or content that falls into any of the below categories:
  3. (1) Any content that infringes upon the human or privacy rights of any Users or employees of the Hotel.
    (2) Any content that infringes upon the rights and property of, or that slander or libel, the Hotel, any User, or any third party.
    (3) Any other contents that the Hotel deems to be unsuitable for publication.


Reply and correspondence to inquiries
The Hotel, as a general rule, shall not respond to any inquiries or replies made through social media.
Please direct yourself to the Inquiry Form for any inquiries requiring any response from the Hotel.

Inquiry Form: https://www.imperialhotel.co.jp/e/contact/index.html

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Imperial Club International