IMPERIAL HOTEL IMPERIAL HOTEL

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FAQs

Find answers to frequently asked questions.

Inquiry Form

If you can't find the answer to your question in the FAQs listing, Please use the Inquiry Form.
We will attend to your request during business hours in Tokyo ( 9:00 a.m. - 5:00 p.m. Japan Time) and reply as soon as possible.
Telephone inquiries are accepted with pleasure 24 hours a day.

OVERSEAS SALES OFFICES

New York Sales Office

1251 Avenue of the Americas, Suite 2375, New York, NY 10020 U.S.A.
Tel: (+1) 212-692-9001, (+1) 212-692-9002
Fax: (+1) 212-867-4470
E-Mail: newyork@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (EST, GMT-5)
Weekends & Holidays : Closed.

Singapore Sales Office

80 Robinson Road #10-01A Singapore 068898
Tel: (+65) 6420-6800
E-Mail: singapore@imperialhoteljp.com
Weekdays : 9:00 a.m. - 5:30 p.m. (SGT, GMT +8)
Weekends & Holidays : Closed.

GENERAL SALES AGENTS

Taipei

台北市内湖区陽光街267号6楼
Tel: (+886) 2-2658-6068
Fax: (+886) 2-2627-6585
E-Mail: lillian.tsai@imp-twa.com

Imperial Hotel, Tokyo

General Inquiries

1-1 Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3504-1111 (General)
Fax: +81-3-3581-9146

Accommodations

Room Reservations
Tel: +81-3-3504-1251

Accommodation Reservations / Search for Vacancies

Dining and Bar Lounge

Name Telephone Number Hours
Tel: +81-3-3539-8087 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 10:00 p.m.
Tel: +81-3-3539-8116 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
Tel: +81-3-3539-8224 From Tuesdays to Fridays
Dinner: 5:00 p.m. - 11:00 p.m. (last entry 8:30 p.m.)
Saturdays
Lunch: Noon - 2:30 p.m. (last entry 1:30 p.m.)
Dinner: 5:00 p.m. - 11:00 p.m. (last entry 8:30 p.m.)
* Closed on Sundays, Mondays and Holidays.
(When Monday is a National Holiday, we will open on Sunday and close on Monday and Tuesday)

Tel: +81-3-3539-8187

For Imperial Club Members
Tel: +81-3-3539-8230

7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
(Weekends and National Holidays: 5:00 p.m. - 9:30 p.m. )
Tel: +81-3-3539-8073 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
Tel: +81-3-3539-8046 6:00 a.m. - 11:00 p.m.
Tel: +81-3-3503-7981 (Weekdays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:00 p.m.
(Weekends and National Holidays) 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 5:00 p.m. / 5:00 p.m. - 9:00 p.m.
Tel: +81-3-3504-0777 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:30 p.m.
Tel: +81-3-3503-6026 11:30 a.m. - 9:30 p.m.
Tel: +81-3-3503-3600 Lunch 11:00 a.m. - 2:30 p.m. (last orders 2:00 p.m.)
Dinner 5:00 p.m. - 10:00 p.m. (last orders 9:00 p.m.)
* Closed on Sundays
Tel: +81-3-3503-1001 11:00 a.m. - 9:30 p.m.
Tel: +81-3-3503-8251 11:30 a.m. - 9:30 p.m.
Tel: +81-3-3595-2271 (Weekdays) 11:30 a.m. - 2:30 p.m. / 5:00 p.m. - 9:00 p.m.
(Weekends and National Holidays) 11:30 a.m. - 9:00 p.m.
Tel: +81-3-3539-8088 11:30 a.m. - Midnight
Tel: +81-3-3539-8186

For Imperial Club Members
Tel: +81-3-3539-8231

11:30 a.m. - Midnight
* Closes at 10:00 p.m. on Sundays and National Holidays preceding weekends
Tel: +81-3-3539-8045 9:00 a.m. - 10:30 p.m.
Tel: +81-3-3539-8045 5:00 p.m. - 10:30 p.m.
Tel: +81-3-3539-8073 From Tuesdays to Saturdays
5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.)
Sundays and Holidays
11:30 a.m. - 9:00 p.m. (last orders 8:00 p.m.)
* Closed on Mondays(When Monday is a National Holiday, the following is closed. )
* We will only serve Western menu on Sundays and Holidays.
5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.)

Banquets

Sales Department
Tel: +81-3-3539-8522
(Weekdays) 9:00 a.m. - 5:00 p.m. (not open National Holidays)

Hotel Shops

Gargantua
Tel: +81-3-3539-8086 Fax: +81-3-3504-2433
8:00 a.m. - 8:00 p.m.

Imperial Hotel Limousine Service

Imperial Hotel Limousine Service Reservations / Dispatching
Tel: +81-3-3580-9326
6:00 a.m. - Midnight

Other Telephone Numbers

Name Telephone Number Hours
Imperial Hotel Arcade Tel: +81-3-3504-1111 10:00 a.m. - 7:00 p.m.
(Sundays and National Holidays: 10:00 a.m. - 5:00 p.m.)
Imperial Hotel Plaza Tel: +81-3-3539-8237 11:00 a.m. - 7:00 p.m.

Becoming an Imperial Club Member

Imperial Club Desk
Tel: 0120-116571
(Not open Weekends or Public Holidays) 9:00 a.m. - 5:00 p.m.

Imperial Hotel, Osaka

General Inquiries

8-50, Temmabashi 1-chome, Kita-ku, Osaka 530-0042
Tel: +81-6-6881-1111 (General)
Fax: +81-6-6881-4111

Accommodations

Room Reservations
Tel: +81-6-6881-4100

Accommodation Reservations / Search for Vacancies

Dining and Bar/Lounge

Name Hours
Noon - 2:00 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
  • Closed on Monday and Tuesday (in case of national holidays or special events, substitute holidays will be taken)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
【 Weekdays 】 6:30 a.m. - 11:00 a.m. / 11:00 a.m. - 2:00 p.m. / 5:00 p.m. - 10:00 p.m. (last orders 9:30 p.m.)
【 Weekends and National Holidays 】 6:30 a.m. - 10:00 p.m. (last orders 9:30 p.m.)
【 Monday - Thursday 】 7:00 a.m. - 6:00 p.m. (last orders 5:45 p.m.)
【 Friday - Sunday and Holidays 】 7:00 a.m. - 7:00 p.m. (last orders 6:45 p.m.)
11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m.
【 Weekdays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 2:30 p.m. / 5:30 p.m. - 9:30 p.m. (last orders 9:00 p.m.)
【 Weekends and National Holidays 】 7:00 a.m. - 9:30 a.m. / 11:30 a.m. - 9:30 p.m. (last orders 9:00 p.m.)
5:00 p.m. - Midnight (last orders 11:45 p.m.)

Banquets

Banquet Reservation
Tel: +81-6-6881-1111 (General)

Kamikochi Imperial Hotel

General Inquiries

Azumikamikochi, Matsumoto-shi, Nagano 390-1516
Tel: +81-263-95-2001 (General Inquiries)
Fax: +81-263-95-2412

Room Reservations
Tel: +81-263-95-2006

Winter Inquiries

Kamikochi Imperial Hotel, Tokyo Office
1-1, Uchisaiwaicho 1-chome, Chiyoda-ku, Tokyo 100-8558
Tel: +81-3-3592-8001 (Weekdays: 10:00 a.m. - 5:00 p.m.)

HALEKULANI/HALEPUNA WAIKIKI

Imperial Hotel Halekulani Resort Reservations Center

Tel: +81-3-3504-1111 (General)
Fax: +81-3-3539-8539

(Weekdays) 9:00 a.m. - 6:00 p.m.
(Weekends and National Holidays) 10:00 a.m. - 4:00 p.m.

Halekulani

2199 Kalia Road, Honolulu, Hawaii 96815
Tel: (+1)808-923-2311
Fax: (+1)808-926-8004

Website: www.halekulani.com

Halepuna Waikiki

2233 Helumoa Road, Honolulu, Hawaii 96815
Tel: (+1)808-921-7272
Fax: (+1)808-931-6638

Website: www.halepuna.com

Stories from The Imperial

Imperial Club International